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Room was filthy when we checked in. Guest services staff weren't consistent in helping us. There were hidden charges we weren't informed about and couldn't get explained in writing. Customer service was poor overall, with long waits to reach someone. The staff we did speak with wasn't friendly or helpful. It was total chaos.

Didn't enjoy our first cruise experience. The ship was mostly fine and the crew was wonderful, but there were quite a few issues that really detracted from the trip. The main buffet on the upper deck has terrible flow and design, making it constantly packed. Trying to walk from one end of the ship to the other on that deck becomes a nightmare. There are nowhere near enough lounge chairs and pools for the number of people aboard. Watching two dozen people crammed into a hot tub the size of a small pool is not only uncomfortable but seems like a safety and health hazard. The upscale Haven customers clearly get preferential treatment and prime spots at the back of the ship. Why charge extra for go-kart racing and darts when they're part of the ship? They should be included. The street food area looked promising but service was incredibly slow and sometimes nothing came out at all. The tablet ordering system has serious issues. Plus, we spent hardly any time in ports, which was disappointing for a first timer. We weren't sure if that's normal, but we were constantly rushing through pricey excursions and hurrying back to board.

Worst cruise we've ever taken, and we're experienced cruisers. We booked the Getaway last minute and got the Haven package, though not the courtyard area. Right from check in, our cabin was dirty. Things just got worse from there. Our butler basically did nothing for us. We bought the top tier drink package only to find out it's limited. You actually need premium plus for top shelf, and even then they charge you taxes on drinks at ports. The ship was filthy, overcrowded, and disgusting overall. Even the haven restaurants served bad food. I got sick the last night. There was a constant smell of stagnant water throughout. The crew wasn't friendly at all. We've been on older ships with other lines that felt way more upscale. We paid for premium service and spent the entire week wanting to go home. Save your money and book somewhere else. I don't know if other newer Norwegian ships are better, but after this disaster, I'll never find out. Oh, and they nickel and dime you constantly for absolutely everything.

I sailed on the Dawn in March and it was a terrible experience. The ship had black mold visible on windows on one of the decks. Overall cleanliness was poor, service was below standard, and the food was disappointing. Disembarking took over two hours. Staff was rude throughout. I've been on twelve other cruises with no issues at all. I contacted the cruise line before posting this review, but they said my complaints weren't substantiated enough. This was my first and final Norwegian cruise.

We've been with Norwegian since 2012, but sadly we're planning to switch to another line. Our most recent cruise and experience booking the next one have disappointed us. Communication has been inconsistent and often poor. The app needs updating badly. Food quality has declined noticeably. Cabins look dated and tired. The excursions they sponsor aren't well coordinated. Entertainment options are weak and sometimes missing altogether. Cruise consultants give inconsistent service. The only bright spot was the friendly staff onboard, or we would've rated this even lower. It looks like the next cruise we already booked might be our last with Norwegian.

We've been loyal Norwegian customers since 2012, but unfortunately we're thinking about switching to another line. Our recent cruise and the experience booking the next one have been disappointing. Communication has been all over the place, with both inconsistent and poor messaging. The app needs a serious update. The food quality seems to have declined. Cabins feel old and worn out. Their excursions aren't well organized. Entertainment is just not there like it used to be. The cruise consultants have been inconsistent. The only thing keeping us from rating this lower is how friendly and helpful the onboard staff is. It's looking like our next scheduled cruise will probably be the last one we take with them.

Had a wonderful time on the seven day Mexican Riviera voyage. The Bliss is a beautiful ship. One concern is the fitness and wellness department offering metabolism testing, which is really just a sales pitch for supplements. It feels like a bit of a scam. We requested a refund for that charge and are hoping they'll come through. Giving five stars based on the great food, fantastic facilities, excellent service, and amazing overall experience. Just watch out for their high pressure sales pitches. I'm optimistic Norwegian will do the right thing since the rest of our cruise was stellar.

Had a wonderful time overall. The seven day Mexican Riviera cruise was great. The Bliss is a beautiful ship. My only real concern is the fitness and spa team that pushes metabolic testing and sells supplements aggressively. It's kind of a scam. We asked for a refund on that charge and are hoping they'll honor it. We're keeping the five star rating based on the excellent food, facilities, service, and overall experience. Just be careful and don't let them pressure you into their high pressure sales tactics. I'm confident Norwegian will make things right since they were so great in every other way.

The room attendants, servers, and bartenders were top notch. But when you pay for a beverage package and realize water costs extra, you start to understand how they nickel and dime you for everything. My wife and I have been on over fifty cruises throughout our lives. This was our first with Norwegian. We've done Royal Caribbean, Princess, MSC, Carnival, and Cunard. We booked a fourteen day voyage on the Viva. Getting into the main theater shows like comedy, karaoke, and concerts was nearly impossible. We missed most performances because the rooms are just too small. The main pool deck pool is barely bigger than a home pool, and finding a spot to relax is impossible because lounge chairs are always taken. There's tons of wasted space with the racing track and video arcade that nobody uses. Their steakhouse was the worst we've experienced. The ribeye was mediocre at best. The first one was overcooked, so I sent it back, but the replacement was just as bad. The prime rib was good, but the filet was low quality. Two weeks felt like a long time.

Our family's cruise was far beyond just disappointing. It was upsetting, humiliating, and caused us financial hardship. Money vanished from our room during the sailing. Ship security later verified that only we and the housekeeping team had access to the cabin. Yet we received no real communication, reassurance, or any accountability from the cruise line. Rather than treating us like robbery victims, they treated us like suspects. Security tore our cabin apart with the door wide open while other guests watched and stared. It was violating and mortifying. They searched everything, made unfounded accusations, and made us feel like thieves instead of guests who'd been burglarized. The stolen money left us unable to pay for shore activities we'd planned. What could have been a peaceful getaway became a traumatic nightmare that ruined the entire trip. Norwegian never provided proper information, empathy, or any real solution. We felt discarded, violated, and extremely disappointed. This was our first and final cruise with Norwegian.

This was our family's first cruise, and it was heartbreaking and infuriating. Someone stole cash directly from our room during the trip. Ship security confirmed that only our family and housekeeping had access to our cabin. But we got no real answers, updates, or accountability from Norwegian. Instead of being treated as victims of a crime, we felt like we were being blamed. Security searched our entire room with the door open while other passengers looked in and saw everything. We were embarrassed and violated. They went through all our things, made accusations, and made us feel like criminals instead of people who'd just been robbed. Because of the stolen money, our family couldn't afford to do the planned activities at the ports. What should have been a relaxing vacation became a nightmare. Norwegian never communicated properly with us, showed compassion, or helped resolve anything. We felt dismissed, violated, and deeply disappointed by the entire experience. This was our first and last cruise with them.

Disappointed with the overall value. Pricing feels too high for what you get in terms of service. The ship constantly tries to sell you add-ons and extras, making it hard to find value. And good luck tracking down someone in customer service when you have a problem or concern.

Customer service really let us down on this one. My husband and I are heading on our seventh cruise with Norwegian and we absolutely love everything about being on the ship, from our cabin to the specialty restaurants. But the booking experience was frustrating. I found an amazing deal on the Haven suite and called to book it. The agent kept giving me prices but never mentioned she was adding it to our existing reservation. I asked multiple times if this was the total cruise price, and she kept saying yes. When I escalated to supervisors, they refused to acknowledge the agent's mistake. They actually put words in the agent's mouth that she never said and claimed they didn't hear things I clearly said. What I've learned is that Norwegian won't accept responsibility for booking errors, and their customer service reps were the rudest I've dealt with in over a decade.

Really let down by this cruise experience. We embarked on a Panama Canal tour with Norwegian and immediately noticed the shuttle bus was in terrible shape. The upholstery had visible cracks and tears, and the ceiling was damaged. As we continued, the driver seemed to be struggling with transmission issues. On our return trip, smoke started appearing inside the vehicle. The driver pulled onto the shoulder as carefully as possible on the muddy road. Our tour guide reached out to her supervisor requesting a replacement vehicle, and they notified the cruise line we'd be delayed getting back. About 45 minutes passed before another passenger got a call from his wife who told him someone from the cruise line had contacted her asking about his whereabouts. Once they learned what happened, they said they'd look into it. We eventually got another bus. I think the tour operator needs to maintain their vehicles better, and Norwegian should have better oversight of contracted services. When we talked to customer service about it, they basically said as long as we returned to the ship, they'd done their job. At this point, I'm hesitant about taking another cruise with them.

I was considering a transatlantic cruise at a great price point last week. Norwegian had a half price drinks promotion that would have saved money, but when I went to book, the cruise cost had jumped significantly. So I'd save on the drinks package but end up paying more overall for the cruise itself. Their flight deals are just as sketchy. They advertise discounts on airfare, but when you book through them, the price is triple what you'd pay booking directly online. Do they think customers are that naive? When I asked a chat agent about the pricing, she said prices change daily. That's not helpful. No wonder their rating is so low online.