Ocado Coupons & Promo Codes

Things have gotten worse and worse with deliveries. It's rare these days to get everything you ordered intact. Yogurt shows up damaged, meat packaging splits open and leaks all over everything, looks pretty nasty. Getting someone on the phone in their customer service department is basically impossible. It's frustrating because I actually like their product variety and as someone with mobility issues I depend on having things delivered. But the quality of delivery has really declined.

We've been their customer since 2017 and absolutely love it. They stock everything from everyday items to specialty products, and I almost always find what I need or a suitable alternative. The site is nice to browse since merchandise changes regularly and there are solid deals to find. I take advantage of checkout flash sales when possible, and the produce has proper expiry dates rather than those short-dated yellow sticker markdowns. Super convenient too. Delivery is reliable, slots book easily, and packaging is top notch. Fresh quality is consistently excellent, which isn't always true with online groceries. We order weekly mostly. Different drivers each time which shows the size of their workforce. Every driver has been remarkably helpful and kind. Can't say enough positive things about the whole experience.

We've shopped with them since 2017 and we're genuinely happy with the service. The product range is fantastic, whether you're looking for basics or something unusual, and they almost always have what I want or a decent alternative. I enjoy exploring the site since new items pop up regularly and you can find good deals if you browse around. The flash sales at checkout are a great bonus, and the fresh produce comes with reasonable expiry dates instead of those short-dated yellow sticker deals from stores. It's incredibly convenient. Orders arrive reliably, finding time slots is easy, and everything is carefully packed and arrives in great shape. Fresh items have always been high quality, which isn't guaranteed when shopping online. We get deliveries most weeks unless we're away. The drivers are always different which shows how big their staff is. They've been wonderful and caring. Honestly couldn't ask for better service overall.

They've been our go-to grocery supplier since 2017 and we're thrilled with everything about it. You can find whatever you want, from everyday stuff to more obscure items, and if they don't have it there's usually a good substitute. Browsing the site is fun because new products show up regularly and you can catch some real deals if you're willing to hunt. I jump on the flash sales at checkout whenever I see them, and the fresh items come with decent expiry dates rather than those marked-down yellow sticker ones from store shelves. The convenience factor is huge. Our deliveries come like clockwork, booking slots is painless, and everything shows up in perfect condition and well protected. The quality of fresh groceries is consistently impressive, which honestly doesn't always happen with online shopping. We order most weeks unless we're traveling. Drivers are always different which tells you they have a solid team. Every single one has been genuinely kind and helpful. Really can't say enough good things.

My login was compromised and groceries got delivered somewhere else with a charge over 150 quid against my name. There's no real security protecting the site and I never got a single notification. They also queued up two extra deliveries for the following days. Support couldn't help and all they did was shut my account down and say that was it. My bank wasn't touched, just my Ocado access, yet they won't refund me. Done with them. After researching, I found loads of customers facing the same breach. After years of being a customer, this response to complaints is unacceptable.

My account was compromised yesterday and someone used it to place an order for delivery to an address that wasn't mine, hitting me with a charge over 150 pounds. Their site apparently has weak security and I didn't get any kind of alert. Two more orders got booked for the next couple days before I noticed. Their support team didn't help much and basically just shut my account down and said that's all they could do. It was my Ocado account that got hacked, not my bank, but they're not issuing a refund. I won't be ordering from them again. Seems like a bunch of customers online are reporting similar security breaches. This is pretty unacceptable treatment for someone who's been shopping with them for years.

Someone got into my account today and had groceries delivered to a different address. They charged me over 150 pounds. The website doesn't have proper security and there were no alerts. They also scheduled two more deliveries for the following days. When I contacted customer service, they were useless and just shut down my account, saying there wasn't anything else they'd do. My bank account itself wasn't compromised, just my Ocado login, but they're refusing to give me my money back. I'm done ordering from them completely. I've since found out online that plenty of other customers are dealing with the same security problems. After shopping with them for so long, this is how they treat complaints? Disappointed and frustrated.

The orders seem fine on the surface. The meat items always have decent sell by dates and I haven't had many substitutions. But I regularly get products I didn't request that I only spot after the driver's gone, and I'm sometimes missing things I did order. In my last order the bananas were completely unripe, and after nine days they were still nowhere near edible. I'm having second thoughts about sticking with them.

Deliveries have been okay. The meat normally has a decent expiry window and I've had very few substitutions. The thing is I routinely get stuff that wasn't on my order and I only figure that out once the driver's already gone, and then sometimes items are missing. My last delivery had bananas that were still bright green, and after more than a week they still weren't ready to eat. I'm reconsidering whether to keep ordering.

The orders have been acceptable overall. The meat comes with a good sell by date and replacements have been minimal on my orders. However, I keep getting items I never ordered, which I only realize after the driver leaves, and sometimes stuff is missing entirely. The bananas in my most recent order were still completely green even after more than a week, not even ready to peel. Not sure I want to keep going with them.

The delivery driver scraped all along my vehicle with his crates and didn't even mention it to me. Ocado won't accept liability for it. Their whole marketing angle is about not getting knocked with a shopping cart, but honestly I'd have been better off taking my chances in a supermarket car park. The repair is gonna cost way more than that four pound saving they keep mentioning. They've already tried to contact me but haven't been helpful. My advice would be to avoid them.

A delivery driver scraped my car with the crates but never bothered telling me about it. Then Ocado refused to take responsibility. Their whole marketing angle is about not getting hit with a shopping cart, but I'd have actually been safer going to a regular supermarket parking lot. The repair bill will dwarf the four bucks they claim I saved. They've reached out but haven't been helpful at all. I'd skip them.

Skip the others. The fresh produce is in much better shape than anything sitting on store shelves for a week. I basically never have replacements and the delivery staff is fantastic, always upbeat and friendly with a good sense of humor.

Just use them. The produce is fresher because it's not sitting around store shelves for days. I practically never get any swaps and the drivers are so accommodating, always cheerful and cracking jokes.

Started using them when my local M&S shut down for renovation because I didn't want to drive across town. Ordering was straightforward, all items arrived, and there was one substitution that was basically the same thing anyway so not a big deal. The driver, I think his name was Jason, was friendly and professional. My only gripe is the delivery fees are a bit pricey, so I went with a later slot for two quid instead of seven. Pretty impressed overall, might stick with them instead of going to the store anymore. Would give it 4.9 out of 5 only because of those delivery costs.