Purple Coupons & Promo Codes

This is about Purple as a business and their treatment of customers who spend serious money with them. I bought a mattress for twenty five hundred bucks. Their customer service chat barely works and nobody answers it. When I call, I get the message that all staff are in a meeting. A week long meeting apparently. I emailed about a promotional banner advertising a free pillow with mattress purchase. I bought one and never got the pillow. Support rep told me there should have been a code but I was never given one, even though that banner still shows on their site. She wouldn't help and refused the offer. I asked them to cancel my order but they ignored me and shipped it anyway without the base. Now they're short on my order. Requested cancellation multiple times but they don't care. I told them I'm refusing the delivery from the carrier. They better not try charging me a shipping fee on my refund.

Placed an order for a Rejuvenate Premier Mattress, Purple Premium Plus Smart Base, two Purple Harmony Pillows, a waterproof mattress protector, and two sheet sets back in June. Still waiting on the mattress and base which were supposedly on backorder for up to eight weeks. Got charged anyway. The shipping company claimed they delivered it to my address but it never showed up. Filed a police report and called Purple repeatedly. Got a rescheduled delivery but the driver called out sick. Now another payment is due and I still don't have my items.

Caught the new TV commercial featuring the princess and prince. The princess has some strange spotty appearance around her mouth and honestly it comes across as inappropriate for viewers of any age, especially families watching with their kids. Not entertaining at all. I'm really let down by this advertising choice.

Bought a Purple Restore Soft mattress based on their advertised 100 night trial period. Nowhere during checkout did anyone mention a $250 fee for returning it. Found out about the charge only after I requested my return. Contacted support and explained that I never would have purchased it knowing about this fee. Even escalated to a supervisor but they refused to budge on the charge. The website advertises the 100 night trial and mentions refunds and pickup but glosses over this big return fee. It feels really deceptive and makes me question the company's honesty. They should be upfront about this fee before people buy, not hiding it deep in the fine print. Disappointed that a brand like this doesn't put customer transparency first.

Spent over four grand on a Purple Hybrid 4 mattress back in 2022. Initially it was fantastic, but after less than two years one side started sagging noticeably and the edge basically fell apart. I was literally sliding off the mattress while sleeping. Sent in a warranty claim and went through every single step they told me to follow, even unzipping the cover and moving aside the fireproof liner to find the tag like they instructed. The liner was just stretched from normal use, nothing torn. They turned me down anyway. Said that removing the cover voided the warranty, even though removing it was their own instruction. The mattress simply deteriorated naturally. This is insane. For a mattress costing that much, I expected it to last and I expected the company to stand behind it. Instead got robotic responses and nothing else. Don't waste your money. This mattress won't hold up and the company won't help when it fails.

Don't buy from this company. I'm a disabled vet with serious hip issues and they flat out won't honor their warranty. My mattress has over an inch of indentation in it, I'm still covered under warranty, and they're refusing to do anything about it. They lost my business permanently and I'm filing a complaint with the FTC about their practices.

Got a King sized Purple sheet set, but spent over a month struggling to fit them onto my King mattress after every wash. When I finally checked the label, turns out they sent me Full size sheets instead. Called for a replacement and they shot me down because I was past the 30 day window. Really disappointed with how they handled this.

Buying this expensive mattress and base turned into a nightmare. Dropped ten grand on the purchase. When I tried checking on my order, they told me I only had a pillow on file, not a mattress or frame. That's when things went completely sideways. For such a pricey product, the service was totally unacceptable. Ended up calling them about ten times because they had the wrong email address for my account. The delivery company had no record of my second order either. Had to file a claim and fill out tons of paperwork. Still haven't received my mattress so I can't even judge the quality. Just want people to know that Purple orders come with serious headaches. I've bought from many other companies while remodeling my home and never had these kinds of problems. Just giving everyone a heads up about what you might be dealing with.

Wake up hurting every single day. Really not worth the money. Yeah they give you a hundred nights, but they also tell you to expect some adjustment time while your body gets used to it. Just another expensive mistake. I'm going to keep talking about how bad my experience was.

I missed their 30 day return window on a seat cushion because I had to be there for a family member going through a serious health crisis. I reached out and asked Purple to make an exception in good faith. Instead of understanding, I got complete indifference and mean spirited treatment. This company markets itself as caring about customers, but that's clearly not true. Really hurtful and uncaring.

Do yourself a favor and shop elsewhere. The customer service reps constantly feed you lies and the actual products are subpar. There are way better companies out there selling the same stuff. Should have looked at some reviews first.

About two years into having my mattress it started separating inside. They had me fill out a super detailed warranty form with pictures. Once I submitted everything they emailed back saying they'd decide within a week or so if the warranty applies. Seriously? No bed for potentially three weeks or more after they deliver a replacement? They actually came through in five days and sent out a new version of the same model pretty fast which was good. One important note: there's a label on the bottom of the mattress and they absolutely require a photo of it for any refund. Lucky I didn't rip off the paper tag or I would've been out of luck.

Ordered a mattress and adjustable frame but returned it before delivery because I had seen so many bad reviews online beforehand. Tried calling before the shipment went out but couldn't connect with anyone in time. That said, the customer service people were actually really helpful when I did connect. They made the return super easy with no complications. Pickup was arranged and they covered all shipping since it was a free delivery item originally. I also got to keep the complimentary sheets and pillow they sent. One of their representatives told me they've actually upgraded several mattress lines and don't carry the older problematic versions anymore, so I'm considering ordering from them in the future.

Placed an order for a mattress and adjustable frame but decided to return them before they even arrived because I had read so many negative reviews. Tried contacting the company before shipment but couldn't reach them in time. Their customer service team was excellent though. No hassle with the return at all. They arranged pickup and there were zero shipping fees since the original delivery was free. On top of that I got to keep the free sheets and pillow. The rep mentioned that some of their mattress models have been improved and they've stopped producing the problematic ones, which made me more open to giving them another shot down the road.

Have tried reaching out to the company multiple times through email with no response. I need repairs badly including a new appliance, falling tiles on the walls, and loose wallpaper plus moisture problems in the bedroom that are destroying my sleep. Called the office several times but got nowhere. The phone staff is hard to understand. This company comes across as unconcerned and really not competent at what they do.