1st in Coffee sells coffee, espresso machines (including Jura models), and related components. This page features customer ratings and reviews to help you evaluate whether to shop here. Use these firsthand accounts to assess product quality and service reliability before making a purchase.
1st in Coffee Reviews
2.0
4 reviews
What Shoppers Say About 1st in Coffee
Created with AI, based on recent reviews
1st in Coffee has deeply polarized customer experiences. The single five-star reviewer praised the coffee selection, fast shipping, and knowledgeable staff. However, three-quarters of reviewers report serious problems: orders that never process or arrive, refusal to issue refunds or replacements despite non-delivery, and hostile customer service interactions marked by rudeness and sarcasm during phone inquiries.
The most consistent complaints center on order fulfillment failures and unresponsive customer support. Shoppers describe feeling dismissed or blamed when attempting to resolve delivery issues, with one reviewer characterizing the experience as a scam. The stark contrast between the positive and negative reviews suggests potential inconsistency in service quality or a pattern of problems with specific order types or customer interactions.
Customer Reviews (4)
Sorted by: Most recentPatricia M.Mar 20, 2026
Avoid this place at all costs. I purchased a component for my Jura machine and it never showed up. When I called to complain, they insisted it had been delivered and blamed the shipping carrier. They refused to replace it or refund my money, then just hung up on me.
Rachel P.Jun 9, 2023
My order was placed but never actually went through. No processing, nothing happened with it. Feels like I got scammed with this purchase.
Tony R.Feb 12, 2021
This company has the absolute worst customer service I've experienced. Called to ask about pricing on a Jura S8 model and wanted to see if they'd match a competitor's offer. The sales person kept interrupting me, was incredibly rude, and made sarcastic comments the whole time instead of just listening. I told him the exact model, color, and competitor info, but he just kept being disrespectful before hanging up on me. Based on how they treated me, I can only imagine how bad their returns process must be. Find another coffee shop. They clearly don't value their customers and don't deserve your money.
1st in Coffee Review FAQ
How is the 2.0 rating calculated?
The rating is the average of all customer reviews on RetailCoupons.com. With only 4 reviews, the rating may shift significantly with new feedback. Three reviews gave one star, and one gave five stars, resulting in the current average.
What do shoppers like about 1st in Coffee?
The positive review highlights a strong coffee selection, fast shipping, knowledgeable staff, and respectful customer treatment. One shopper reported being very satisfied overall and indicated willingness to purchase again.
What are the main complaints?
Recurring issues include orders that fail to process or never arrive, refusal to issue refunds or replacements for undelivered items, and poor customer service interactions. Shoppers report being blamed for shipping failures, having complaints dismissed, and experiencing rudeness and sarcasm from sales staff during phone calls.
Do customers recommend 1st in Coffee?
Based on the review distribution, shoppers are sharply divided. One customer enthusiastically recommends the company, while three others explicitly warn against purchasing here and describe serious service failures.
How can I leave a review for 1st in Coffee?
You can submit a review on RetailCoupons.com after making a purchase. Share your honest experience with product quality, shipping, customer service, and overall satisfaction to help other shoppers make informed decisions.