aaa.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 3,828+ users reviewing AAA. Read verified ratings and real customer experiences on aaa.com before you order.
Related articles
1.5 / 5
Average user rating
3828
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for aaa.com.
Brands may not incentivize or pay to hide reviews.
aaa.com Reviews
Read real experiences from customers of aaa.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
CH
February 4, 2026
AAA Premier, 3 Days and 7+ Hours On the Phone for a Tow
AAA has turned what should be a simple service into a total mess. I’m a Premier member (15+ years) and I just spent three days and over 7 hours on the phone trying to get a tow scheduled for the next day. No one takes responsibility, and every transfer means starting from scratch, answering the same questions over and over like a never-ending loop.Escalation is a joke. The “supervisor” offered no remedies, no solutions, and just repeated the same canned responses with zero empathy or people skills. Even their phone system is broken: the automated recording cuts in late and talks over you, interrupting the conversation and making everything harder.This is not the experience you expect from a paid membership service. AAA needs to fix their systems and retrain their customer service teams immediately.
Seyed mazloumpour
February 4, 2026
Worst insurance experience of my life
I had an accident on January 2nd. Their insurance was AAA. From day one, AAA provided zero support. They never once called me. I was the one who had to chase them for five weeks with constant calls and messages.After five weeks of silence, they finally sent an appraiser and told me they would pay and I could fix my car. Then suddenly, with no explanation, they called and said they changed their mind and refused to pay.The staff were rude, dismissive, and unprofessional. I was literally told, “We decide what happens, do whatever you want.” No accountability, no empathy, no customer service.They wasted five weeks of my time, kept changing their story, and clearly do everything possible to avoid paying claims. I have never experienced such poor service from any company in my life.My advice to anyone: if the other driver has AAA, get a lawyer immediately. Do not trust them. They will delay, ignore you, and try to avoid paying at all costs.Absolutely unacceptable.
Diane Raimondo
February 4, 2026
Nastiest customer service
Nastiest customer service! I’m stuck in the snow and they say they cannot help! Cancelling my monthly payment now.
Don Nordine
February 3, 2026
My wife battery died and she called AAA…
My wife battery died and she called AAA and someone contacted her from Lake City Florida, 3 hours a way from our location.Then after some time she was told it would be nearly 2 hours before some body could jump her car. We called our son and he came to the rescue.We pay for the best service of AAA and never get it
Sharon Cusick
February 3, 2026
As long as the weather is good........
I have used AAA several times, with good response and good service. However, this last time was not good at all. They simply didn't show. I called on a Saturday, told them the weather was vile and could even wait until Sunday for service. On Sunday, I saw several trucks, including an Amazon truck, go by our house so their excuse for both days "we couldn't get there because of weather" really didn't hold up. I have written to their main office with more detail, I don't expect to hear anything, though. Especially if the weather is bad.
Larysa
February 2, 2026
EXTORTION!!!!!
Started a new policy in December of 2025, called now in February 2026 for help. I was told my policy was cancelled by AAA, took several people and supervisors to waste my time and explain their bogus reasons for doing this to me and never notifying me about it, and then told to yet again wait more for another department to help me get a new policy started to get help and " make it right", Lo and behold they made it right by doubling the price for the same plan ,and making a mockery out of me. I will not be extorted in the time of need. I was stuck, but with some pain , effort and time wasted (however unpleasant), I managed to make due without them, and not allowed for this scummy ,dishonest company to be rewarded for their appalling behavior. They will never have my business again, and everyone I come in contact will know the truth about this nasty company.
Jerry Sherman
February 2, 2026
Parked in a side street and was stuck…
Parked in a side street and was stuck in the snow could not get out. I am a 78-year-old man. AAA said they don’t do that kind of service that was a shock to me and when I have paid for.
Anonymous
February 1, 2026
Went back to give this company a chance…
Went back to give this company a chance after years because they were very unreliable and they again proved they cant do their job. Doesn't even wanna refund my membership that I never used. Why does AAA think they deserve to keep my money when they cant do their job
Cousin Vinny
January 31, 2026
The iPhone app needs to be updated
The iPhone app needs to be updated. Could not get it to work. Finally used my wife’s Samsung. No problem.
Steph Zhao
January 31, 2026
DO NOT book through triple A
Booked flight tickets to fly across the country through AAA website that had a layover in Salt Lake. Checked in on time and picked my seats for both flights. Fully paid. Flew to Salt Lake and found out my second flight back home “did not exist”. No emails regarding cancellation and money was taken. Now I’m stranded in a random (but lovely) city. It was easy to reach an agent but he just told me I had to figure it out with the airline to rebook a flight or get a refund. Discounts aren’t even that good, it is NOT WORTH booking through triple A.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).