abercrombie.com Reviews
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Join 620+ users reviewing Abercrombie & Fitch. Read verified ratings and real customer experiences on abercrombie.com before you order.
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1.7 / 5
Average user rating
620
Total reviews
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abercrombie.com Reviews
Read real experiences from customers of abercrombie.com.
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Karla Cooper
February 5, 2026
Abercrombie tries to steal your money
In December I purchased a sweater, the sweater was too big so I sent it back to the store as an exchange. I could see the exchange arrived back to the store however my new sweater was never shipped out. When I reached out to Abercrombie they would not help me until I reached 10 business days. I reached out at day 10, when they told me I was outside the window for them to help me and they could not send out the sweater, even though I had proof it had been delivered back to them weeks earlier and had reached out twice inbetween. Reluctantly they refunded my order and gave me a 20% discount. I had purchased the sweater Black Friday so was disappointed I was unable to obtain that sale. I waited a month to repurchase the sweater as it had been out of stock. The new sweater was still not fitting right so I decided to return the sweater. Once again, I could see it was delivered back to them but no refund. I waited ten business days and reached out. I was assured they received the sweater and could expect confirmation of my refund by the end of the next day. This did not happen. I reached out again and was stated now that I’m out of the ten day window my refund can be denied. I sent them screenshots of my message with the other customer service person and she claimed he is misinformed. She wanted me to reach back out 5 days later. I refused and demanded my refund as that would put me at 14 business days, when they clearly state 10. They proceeded to send me a screenshot that they had received my merchandise but still refused to refund my money. After a long back and fourth conversation they refunded and offered me 20% off my next purchase for my trouble. I l politely declined. I am shocked now looking in to Abercrombie this is normal behaviour for this company. I am stunned consumers are still buying from them. I will never ever buy from here again.
Maria
February 1, 2026
poor customer service
Placed an order paying £5.95 for next day delivery . The item did not arrive next day but later . I emailed and chatted online but nobody answered as I have requested for a refund on the delivery cost . Very very poor customer service. Its no good marketing goods if you cannot be available when anything goes wrong . Very disappointing
Steven
February 1, 2026
70073847278
70073847278 order nrHave been waiting for weeks to get my refund. Apparently they refunded my money to a bank account which isn’t mine! How difficult can it be to transfer the money back to the same bank account. Please contact me
Adi
January 31, 2026
Items not as described
Items not as described. Very Cheap fabric, see-through. completely different silhouette. Sent ten days later. Refuse to refund items.
Customer
January 22, 2026
Poor customer service
I would give this company 0. I returned two pairs of jeans and not had a refund. I then had another delivery of the same jeans, apparently it was an IT glitch and warehouse problems. To get a full refund I have to return these again at my cost!!! What a faff. Customer service is of no help, e-mail only with no resolution. No telephone contact and no one to speak to. Awful company.
KEVIN
January 15, 2026
I ordered 2 gift cards for Christmas on…
I ordered 2 gift cards for Christmas on Dec. 13th. One showed up, the other did not. Okay fine. Talk to the company. No problem, right? PROBLEM. A problem reported on the 23rd of December took until the 2nd week of January to resolve. I had 5 or more chats (I lost count) and was lied to on multiple occasions about when the problem would be fixed. Eventually the situation was resolved after hours of chatting and phone calls. The simple solution that eventually solved the problem could have been implemented during the 1st chat or the 2nd or... Never again!
Elianna Alicia
January 13, 2026
SENT WRONG ITEM, WONT REFUND
sent wrong item, only received one thing when i ordered 2. my order was 260$ and i contacted them, they said to send it back and i did and now they're stalling and keep disconnecting me so i can't get a refund
julie
January 8, 2026
The quality of clothing has gone very…
The quality of clothing has gone very downhill. Went to return items at the post office and they told me because i only had one qr i can’t return all three items like a n f said. Spent half an hour online to someone called alphie to be told that the same thing. They could have told me that after one min. Really busy today places like asos give you 2 qr’s for an instance like this and it’s easy won’t shop at a n f ever again
Mary A
January 8, 2026
I purchased tshirts and pants for my…
I purchased tshirts and pants for my husband. Love the designs and quality.
Brittany McGuire
December 30, 2025
Impossible Refund
I ordered a skirt that showed it would be an in store pick up the next day, I get there and it wasn’t in stock so it had to be ordered and wouldn’t arrive for another week-I needed it that weekend so I wanted to cancel the order. I called the helpline-the first representative told me she couldn’t cancel it while it was still processing. I called again because I don’t see how that is possible and somehow the next agent was able to request it to be canceled and told me my refund would be processed as well. Here I am two weeks later I call again and the THIRD representative tells me the second guy only requested a cancellation not a refund well if my item is cancelled why wouldn’t I just immediately receive a refund? Either way he told me 3-5 business days and I had him send me an email as proof. Also side note the representatives are in a call center in India so they aren’t able to escalate any upset clients or send you to a manager. Hoping my refund actually comes, pretty crappy for a company that thrives on being “American”.
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