Abercrombie & Fitch Coupons & Promo Codes

Had a terrible time dealing with a refund involving multiple gift cards. I used several gift cards plus a leftover credit from a previous return to pay for an order, and then it got canceled because something was out of stock. Getting my money back turned into a nightmare. I sent them a screenshot showing all the gift cards I used, which I thought would be clear proof, but they said it wasn't enough. They wanted the original order number for the refund so they could trace it, but because the refund amount didn't line up with what my individual gift cards were worth, they couldn't figure it out. At that point I just gave up. My advice to anyone is to save every receipt and keep documentation of every gift card you buy with. Their refund system is really broken.

Really good experience ordering online. Shipping arrived fast, the return process was straightforward, and the customer service was excellent. I had one return that wasn't showing up as received in their system even though the carrier confirmed it got to their warehouse and it showed delivered. I emailed support on a Friday evening and by the following Monday everything was resolved and the refund was going back into my account. Would definitely recommend them.

Getting a refund from this place feels impossible. I ordered a skirt that supposedly could be picked up in store the next day, but when I got there it wasn't actually in stock. That meant I had to order it for delivery and wait another week. Since I needed it for that weekend I called to cancel. The first person said she couldn't cancel since the order was still in process. That didn't make sense to me so I called back, and the second rep was able to request a cancellation and said my refund would be sent too. Two weeks later I call a third time and that rep tells me the second guy only requested the cancellation, not a refund. If the order is canceled why wouldn't I just get my money back automatically? Either way he said I'd get it in three to five business days and I had him email me proof. One more thing: the reps are calling from an overseas call center so they can't escalate complaints or connect you with a manager. I'm still waiting on that refund and it's pretty disappointing for a company that brands itself as American.

The customer service here is really bad. I actually had to call them on the phone. One of the reps decided to make up her own return policy instead of following what the company actually has. Once I got things worked out with customer support, I looked at what other people were saying and it seems like this is just a problem at that location. The team there has a serious attitude issue. I even asked them to send me a copy of the actual policy since the staff member was so rude about it.

Avoid this brand. They advertise free returns but it's a scam. I was charged a fee to return something. Plus I didn't realize I'd be charged for shipping too even though their site showed it would be free since I was over the minimum amount. So I ended up spending money just to try on jeans that didn't even fit. Customer service was unhelpful. I was in a chat session for over twenty minutes with what seemed like an automated system even though they insisted otherwise. I just didn't have time for it anymore so I walked away. Please be warned. This company is awful.

Don't buy from this brand. They claim free returns in their ads but that's totally false. They charged me a fee to send something back. Turns out I also got hit with a delivery charge even though their site said shipping should be free when you spend a certain amount. So basically I spent money just to try on jeans that didn't fit right. Their customer service is a joke. I spent over twenty minutes chatting with someone and I'm pretty sure it was a bot even though they kept saying it wasn't. I didn't have the energy to keep fighting them so I gave up. Seriously, stay away from this company. They're terrible.

Don't bother with their online service. I ordered something online for in-store pickup and they said it would be ready in three days. Once I completed the order it changed to a two week wait time. The customer service phone number doesn't even work, and their chat support is frustrating with unclear and conflicting answers. Honestly just go into the store instead. The clothing is decent enough but the delivery process is not worth it. I bought the same items elsewhere and received them the next day.

Skip the online ordering experience. I placed an order through their site for in-store pickup supposedly happening in three days, but when it actually went through, they said it would take two weeks to arrive. The phone line doesn't work properly, and trying to get help through their chat was a pain. Responses were pretty generic and they'd give you different answers each time. Honestly, just go to the physical store. The clothes themselves are fine, but for delivery, you'll have much better luck shopping somewhere like their competitors. I ordered the exact same items from another retailer and had them the next day.

Ordered a top in size XXL. The size chart said the chest should be forty-seven point five to fifty inches, but what came today was marked XXL yet measured fifty-nine inches across the chest. That's really unacceptable from a company that's supposed to be premium. This isn't the first time I've had a delivery arrive in a completely wrong size. Now I've got to repack it and send it back. Still waiting for them to actually address this issue. I did talk to their support team and they did agree to refund my purchase without requiring me to return the item, which is something at least. But now I'm stuck figuring out who I know that would fit a fifty-nine inch chest.

I'd really suggest being cautious before ordering from them. My order had multiple issues that were never actually dealt with. I kept trying to get in touch with their support but they were always slow to respond, not really helpful, and often just ignored my messages. Then to top it off, I keep getting billed through a payment service for an item that either never arrived or I had to return because of how badly they handled things. No confirmation that the refund processed or the charge was canceled. This is unacceptable and I've had to think about taking legal action just to get a basic answer. It's been one of the worst shopping experiences I've ever had. Go somewhere else instead.

Be really careful if you're thinking about shopping here. I made a purchase and ran into a bunch of problems that never got fixed properly. Whenever I tried to reach out to their support team, responses were slow, not helpful, and sometimes they just didn't answer at all. What's worse is I'm still getting charged through a payment plan for something that never showed up or I had to send back because of their poor handling. I never got any confirmation that the refund went through or the charge got canceled. It's ridiculous that they won't take responsibility, and at this point I'm looking at legal options just to get this sorted. This shopping experience has been incredibly frustrating from start to finish. My advice is to find somewhere else to buy from.

I grabbed one of their pullovers and was really happy with how it looked and felt at first. But after washing it a few times the color started fading in a really noticeable way, which was disappointing for a seventy dollar item. I reached out to their customer service hoping to fix it and honestly they were amazing. They responded right away and were really willing to help. At first they wanted me to take it to the post office to send back, but I let them know I'd been sick and had some delays on my end. They completely understood and decided to just send me a new one instead. The replacement got here in a single day which made the whole thing feel totally painless.

Definitely call them instead of using their chat feature. Phone support is where I had my best experience with them. Got a rep named Ellen who actually listened to what I was going on about and worked out a solution that felt fair for everyone. The whole thing was handled quickly and we didn't need them to send something new or offer a discount. We just wanted things made right, and they did that. Jane from their chat team though was different. Seemed like she wanted to rush you off the line. She mentioned juggling multiple chats at once, and even though she was busy, you definitely got the sense that she wasn't interested in helping.

The clothes are beautiful and arrived really quickly.

Even though I've seen lots of negative reviews online, I haven't had any issues with this brand personally. I've placed quite a few orders over the past year and everything has arrived within the timeframe they gave me. They've never let me down once. One time I did have a glitch where my order disappeared from my account history. I messaged their support team through chat and they got back to me fast and helped me out. Based on my experience I'd say they're worth shopping with.