aeropostale.com Reviews
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1.6 / 5
Average user rating
337
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for aeropostale.com.
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aeropostale.com Reviews
Read real experiences from customers of aeropostale.com.
Brands may not incentivize or pay to hide reviews.
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Alfred Marc von Wellsheim
February 19, 2026
I wish to God I read reviews before I…
I wish to God I read reviews before I ordered from the website. Got a shirt that not only ran small, but shrunk more and won’t fit. I can’t exchange because over 60 days. I would not recommend this brand. You get stuck.
Junah
February 16, 2026
Excellent customer service to Ruth(manager), Sel and Rochelle
I would like to say thank you to the three employees who help me at aeropostale centre mall in saskatoon to Ruth( Manager) , Sel (supervisor) and Rochelle ( asst. manager) for helping me when i bought a lot of clothes because they are on sale i appreciate the patience , understanding and treating customers especially to me they have an excellent customer service , im recommending them to be valued by the management . These three employees desrve to be recognized. And i thank you to the management of aeropostale that you hired these employees. I will probably recommend the aeropostale to my collegues, family and friends .
Skylar
February 15, 2026
Paid extra for shipping and I noticed…
Paid extra for shipping and I noticed part of my order was shipped through ups and I got in a couple days which was great! However, the other part of my order was still shipped through FedEx smart post. They already lost the first package the first time I tried to order. I have a feeling it’s going to happen again! PLEASE STOP USING FedEx! Especially smart post! Ugh
Gracie Garcia
February 6, 2026
Ordered clothes online
Ordered clothes online gave me the wrong items and half of the order was missing. I had to return wrong items. The person in costumer service didn't even say I'm sorry for the inconvenience wasn't very helpful.
Panadda Amonfaiyutthana
January 28, 2026
Poor material and always doesn't fit…
Poor material and always doesn't fit true sizes, oder this brand by online twice it arrived with poor material and sizes way too big always. I will never ever buy this brand again.
Pia Bolton
December 31, 2025
My 1st time order from Aeropostale
I ordered 3 t shirts from their promo. Buy 1 get 2 free which is about $30 for this order. When I received the package, it appeared that they ship wrong size for 1 of t shirts so I contact customer service to exchange to be the correct size. The customer service said I can ship back and they will refund $8 for it and I can order it again but for me to get this price I have to order 3 T shirts again which is their fault that ship wrong size to me. I just want to get what size I ordered. They don’t have return for exchange system. Bad business. This is my 1st time order from Aeropostale and already have bad experience with them.i decide to just give that t shirt to someone else because they ship small size to me while I order medium size. Will not buy from them again.
Parthenia Drummond
December 30, 2025
Horrible customer service no updates on…
Horrible customer service no updates on my order they won’t let me speak to a supervisor
Teofila Pagan
December 19, 2025
What a horrible experience and an…
What a horrible experience and an inconsiderate human being!!! My brother, Robert his girlfriend, and I with my husband went to Quakerbridge Mall in Lawrenceville. Of course stop in Aeropostale as we were Chris as shopping. We shopped and were waiting to be checked out. My brother went first and checked out around 8:25pm and I was right behind him at 8:33pm.There was a woman behind the counter that stated she had to goto the bathroom and the gentleman (thought he is really distasteful and needs a course in sexual harassment) stated, but I hope everything comes out OK. So my brother was checking out and the new cashier asked for and my brother said no and she said really? My brother again reiterated no. So the gentleman said just push that button (I guess o override it). My brother and his girlfriend headed to the exit and the alarm went off. So I looked back and it was my brother that set off the alarm and the ignorant gentleman behind the desk told the new cashier that you should have checked for tags. I mean if he is there as a manager then he really sucks at training.. It's late, but people are Christmas shopping and your manager doesn't give a rats ass about nothing. So my brother started looking at his clothes and couldnt find anything after he looked at all is clothes then this ignorant human being must have seen it or knew what set off the alarm cause my brother pulled out everything and this guy wasted out time and then pulled the sweater since ig he saw the tag and remove the stupid security device. He was so ridiculous!! So now its my turn and she didn't bother asking for email he just said push the guest button.... I guess he doesn't care I spend thousands of dollars at your stores.... So pathetic. She scanned my items and I asked for a separate bag for my husband's stuff and the ignorant gentleman started mbling under his breathe and said I should have said something sooner... Are you kidding? So now the woman that was in the bathroom is out of the bathroom and your new cashier is there with your alleged, so I he calls himself the manager, and I asked for his name and he said he doesn't have one. Really, but I all this bullshit to try and impress the two girls working at the store. I told him that if I wasn't Christmas shopping I would just return this shit.... You know what his response was, but I I don't care, it's not my money.... I'm not sure this is how your customer service should be but I have never experienced such ignorant and obnoxious comments at one of your stores
Monique Norris
November 29, 2025
The customer service when you call…
The customer service when you call about your online order is horrible.you call about your hard earned money is crazy they're rude and refuse to let me speak to a manger and blocked my account.I stayed on hold waiting to speak to someone just for the same person to.answers and play on the phone
Rose Wenzel
November 11, 2025
disgusting hair
I ordered sweatpants. They were full of long human hair and lots of black fuzz
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