Aeropostale Coupons & Promo Codes

I want to give a shout out to three employees at a local location who went above and beyond when I was shopping during a sale event. Ruth, Sel, and Rochelle made my experience fantastic by being patient, understanding, and genuinely helpful as I picked out a large number of items. They deserve to be recognized by management and appreciated for their excellent service. Their support made my visit so much better. I'll definitely be recommending them and the store to my coworkers, family, and friends because of how well I was treated.

I paid extra for expedited shipping on my order. Part of it came through UPS and arrived within a couple days, which was excellent. But the other part got shipped via FedEx smart post and I'm worried it'll end up lost like what happened with my first order attempt. They had a package fail to deliver before using the same carrier. Please, stop using FedEx smart post! It's frustrating.

Ordered items online and received completely different merchandise. Plus half my order didn't even arrive. When I reached out about the wrong items, the customer service person didn't apologize for the inconvenience or offer much help at all.

The quality is pretty basic for what you're paying. Unless you catch stuff on clearance, most pieces aren't worth the price tag. Also, fair warning: if you hand over your email, expect them to flood your inbox twice a day every single day with promotions.

I placed an order online on a summer day and got the shipping notification the next day. More than two weeks later when I checked tracking, UPS still didn't have the package. Customer support said they'd send a refund. But the email I got showed a credit of absolutely zero dollars. Called back and got transferred around and hung up on multiple times. Finally got someone to talk to and they tried claiming my card was never charged because I didn't get the order, which is completely false. They always charge once the shipment is ready. Then I got disconnected again. I filed a dispute with my credit card. These people are literal thieves.

Terrible experience with their staff. My friend and I weren't allowed in the fitting room together, which we understood, but they were constantly rushing us through the process. Because of the pressure, I ended up purchasing items that didn't work for me and cost way too much. The sale prices we saw didn't match what showed up on the register either. One employee in particular was incredibly rude and condescending when we were trying to sort through the items, acting like we were being difficult when we were just trying to decide what to keep.

Awful customer service in the store. My friend and I were told we had to use separate fitting rooms, which was okay, but then the staff kept pushing us to hurry up. The pressure made me buy things that weren't right for me and ended up being pretty pricey. Plus, some items that were supposed to be on sale rang up at full price. One staff member was especially rude and dismissive when we were trying to organize what we wanted versus what we didn't, saying stuff like 'it's not that hard' in a really negative way.

This company stands behind absolutely nothing. Their stuff isn't cheap but it's made cheap. My granddaughter got a defective pair of sweats as a gift for Christmas and all I asked for was something small like a shirt to make up for it. They wouldn't help at all. Disappointing experience and honestly I'm not interested in purchasing from them again.

Placed an order online and right away reached out to them about adjusting the size on a pair of pants. They shut me down and said I had to wait for delivery and then go through the return process. With the holidays coming up fast, I don't have that kind of time. In this day and age, making a quick size change should be simple. This is a brand I've been loyal to for years, but I'm done giving them my business.

This brand offered the worst customer support I could have asked for. They had student discounts advertised on their website but once I went through the whole verification to get the code, they told me it was invalid. When I contacted support, all they said was sorry, the student discount isn't available right now, with zero explanation despite me asking multiple times. I signed up for both email and text offers for discount codes and every single one either didn't work or didn't give me the discount they advertised. They claimed 15% off on purchases over fifty bucks but the code only applied 7%. When I called support about the mismatch, they just said the codes weren't valid, even though the company had sent them to me. I got so frustrated with how unhelpful they were that I decided not to buy anything at all.

I hear a lot of negative stories online and that's rough for those customers. My experience went the complete opposite direction. I found amazing clearance pricing on camis, tanks with shelf support, and other items, all in the condition I expected. The prices beat what I see on resale sites and the quality was exactly what I wanted. Shipping took about a week, which is pretty normal for most online retailers. They accidentally charged me a shipping fee and when I called to let them know, the customer service person was genuinely friendly and removed the $5 charge right away. Literally saw it reversed in my account within minutes. Hoping everyone else has better luck going forward.

Honestly, I didn't understand why this company had such a terrible reputation until I shopped there myself. The reviews really tell the whole story so you should definitely read them carefully. Once I did, I realized they have genuinely awful customer service, really slow shipping, and they'll fight hard to avoid giving you refunds. My advice is to skip this retailer and take your money to a company that actually values your patronage and shows you some respect.

Customer service is basically nonexistent here. I returned two items I bought online that didn't fit and was told it would take 30 days for the refund to show up. Well, it's been months and still nothing. When you try to chat with them, they make up excuses and tell you to wait 3 to 5 more business days for your money to arrive, but spoiler alert, it doesn't. The way they treat customers is honestly insulting.

I really wish there was a way to give a negative rating. This company doesn't warrant even one star. Do yourself a favor and don't order from their website. Their customer service reps are incredibly unhelpful. I cancelled my order just a couple of hours after placing it because I never got confirmation that it went through. When I contacted them, they said they'd cancel and process a refund in 3 to 5 business days, which never happened. Still no confirmation email. I called back after more than a week and was told the order had already shipped and there was nothing they could do. When I asked to speak with a manager, that person was downright rude and insisted I'd have to send the item back myself.

Dealing with their customer service has been a nightmare. When I tried to get them to fix their mistake, they basically said nothing could be guaranteed. Every other store out there handles problems way better and actually treats you kindly, but not this place. After I had to dispute the charge with my credit card company since Aero couldn't figure it out themselves, they only gave me back $5 for some socks instead of refunding my whole order that never showed up. It's pretty messed up. Their customer service is nonexistent and frankly feels like a scam.