aircanada.com Reviews
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1.4 / 5
Average user rating
1234
Total reviews
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aircanada.com Reviews
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Soleil Fontaine
April 4, 2026
One of the worst experiences of my…
One of the worst experiences of my life. The seats were so close together that I spent the entire flight with a stranger in my lap. On top of that, every flight was mysteriously delayed by at least an hour and there was no onboard entertainment provided during and wifi was only available at a whopping 20$ for laggy often unusable streaming connection. If you can book with another airline I highly recommend you save yourself the hell that is this airline.
Michael
April 2, 2026
They are never there ....
I would like to tell you my experience, but I cannot. Still waiting for it :) After they canceled my flights I'm waiting for hour and half on-line on the phone and still no answer....
Caroline Lee
April 1, 2026
Delay after delay after delay
Delay after delay after delay. Every flight I took since January has been delayed causing missed connections, missed appointments and missed days of work not getting paid. I have no choice but to book Air Canada but what an appalling airline. Absolutely disgraceful. Staff is rude, non-chalant and do not care what happens to you.
enrique roca
April 1, 2026
Air Canada steals your money as it assumes you don't need it after a year
Have a credit to use. Been trying use it online for the past week and a half. Unable to use due to apparently only available on the phone. Tried calling and wait times over 3 hours (weather conditions is the reason apparently). After a couple days I finally Recieved a callback after 4-5 hours after my call (the message said 2 hours). Call was after midnight. Was talking to the agent and was told that I could use the credit. When he kept looking seems like the credit expired 2 days ago. Now they say I have to petition customer management to see if I can use my money.I asked for a refund for the ticket, they said no. I tried using online, there's no option. You call to use it they don't answer. Return call after 4 hours and over midnight (seems fishy to see if you miss the call). Simply steal your money and don't give you options to use the credit adequately. Why should a credit expire first of all? It's like the bank saying oh you didn't call us in a year, we assumed you don't your money so we took it.I asked to log a complaint, it was mentioned they don't take complaints directly.Simly disgusting customer service. I wish I had gone online to view all this reviews.I need to use the money or get it back
Zainab Khan
March 31, 2026
Flight Number -0854 from Toronto to…
Flight Number -0854 from Toronto to London Heathrow on March 30th. Simon was an exceptional flight steward who went above and beyond to accommodate my son who has Autism. He was extremely patient
Rodrigo Araújo
March 30, 2026
Very bad airline
Very bad airline. Awful service. Frequent delays, it’s laughable. Even worse damage control; once I had a flight delayed by 6 hours and they gave me a $15 meal voucher 😄
twocoolrivers
March 29, 2026
AC - you have an Employee Engagement Problem
Air Canada - you have an employee engagement problem. I just took an international trip with multiple issues, but what was most striking was how the employees consistently threw Air Canada under the bus. The steward announcing the delay said 'SOMEONE in management made the decision to wait for passengers, which is my personal pet peeve' this person then proceeded to inappropriately tell the details of a family they had pulled off the plane (how many people, how much luggage they had, each). Another told me (it was the 22 of March) 'Today's breakfast yogurt expired on the 5 of March, that's so typical of Air Canada'. AC automatically rebooked me mid-flight to a new route that added 12 hours to my travel time due to a delay. Arriving in Toronto, AC told me to RUN to the gate - they were holding the plane for me, so I did. I got there in time, but AC's system wouldn't allow me to board on MY ORIGINAL FLIGHT that I was in time for and they had held for me (and other passengers). While this was immensely frustrating (and thanks AC for the $15 meal voucher that bought half of my salad, but nothing for the second stop that wasn't originally in my plan). What was stunning was the AC staff's active disengagement - none of them taking ownership, all basically admitting that the company they work for is below par. They are protecting their own reputation by distancing themselves from the company. AC - start with taking care of your employees if you want better customer reviews.
Billie-Lyn Devine
March 29, 2026
DON’T fly with this airline!!!
In the air now on my way home and this is the WORST airline ever. I flew WestJet to my destination and they are amazing, I’m flying Air Canada home. They put me at the back of the plane, took my cane from me so I struggled to get to the bathroom, they hit my arm twice and DIDNT EVEN SAY SORRY!!! We’ve been in the air almost two hours and they still haven’t come to offer drinks, I had to pay $8 for wifi, oh btw it was FREE on WestJet. DO NOT fly Air Canada, it truly is a horrible airline and they should be ashamed. These flight attendants on this particular flight are rude and not friendly and don’t really care. Pretty sad!! I’ll NEVER fly with this airline again, EVER!!!!! 😡😡😡
Adir Levy
March 26, 2026
No family seating priority
Automed system does not take into consideration a couple with a baby and place them in their worst seats at the end, no option for moving chairs back, cannot hold baby with comfort due to many people standing close to the toiletm. There is no real priority for families. Would love to take a different airline next time.
Rosebud
March 26, 2026
Delayed baggage and delayed flights
My sister's luggage did not arrive with our flight to London from Montreal which also has my belongings in it. Tracking of delayed baggage is poor,awful food on the plane. Trying to get through to speak to customer service about delayed baggage is a nightmare. Flights were delayed and the air hostesses are not hospitable at all. There was only one of them who smiled. The rest were not well presented or friendly/hospitable as you see of other airline air hostesses. Only positive thing was leg room and comfort of seats in economy that's why I am giving 1 star
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