als.com Reviews
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Join 426+ users reviewing Als.com. Read verified ratings and real customer experiences on als.com before you order.
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2.7 / 5
Average user rating
426
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for als.com.
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als.com Reviews
Read real experiences from customers of als.com.
Brands may not incentivize or pay to hide reviews.
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W Tonthat
January 22, 2026
A1 Customer Service!
I called Customer Service about a potential order, and Sarah was truly the most helpful Support Rep I’ve ever encountered. She was quick to understand what I needed assistance with, and spoke very clearly and concisely. Al’s seems to know how to train employees, and I truly felt their priority is to support the customer. Bought what I wanted from Al’s, and would do business with them again in a heartbeat.
Marie Janko Crotts
December 19, 2025
I ordered rain pants for Christmas
I ordered rain pants for Christmas - they sent the package out with the wrong address - it got shipped back to them and they have REFUSED TO SHIP IT BACK OUT TO ME WITH THE CORRECT ADDRESS. I have have called them 4 times - they quickly want to get me off the phone - I have emailed them, they say they are going to reship but never did.
Anonymous User
December 14, 2025
Tốt
Sản phẩm rất hay ho
John Myers
December 6, 2025
customer service was excellent
On 12/1/25 I ordered some Athlon binoculars. When I placed the order it said they would be delivered by 12/19, but then the order confirmation said they would be delivered on 12/22. I am leaving for Christmas on 12/21 and the binoculars are a gift. I emailed Al's customer service and they replied in a reasonable time telling me that they would investigate and get back to me and would cancel my order if necessary. I had seen the negative reviews and was a little nervous. The next day I called the number that was included in their email. I was on hold for a few minutes and then was able to speak with someone. I found out that they don't ship the binoculars from Al's. They come from Athlon (the manufacturer). She said they were waiting to hear from Athlon about the delivery date. I decided I would give them two days to get back to me. A few hours later, I got an email saying they were shipped. I received the binoculars on 12/5/25. So my experience was excellent and I will use them again.
customer
December 4, 2025
Not honest ...
I paid for a 2026 ski model (Elan Ripstick 96, 2026) and they shipped the 2024 model. First time buyer. How to trust them a second time ? Date: Nov 2025
Roy Kranz
December 2, 2025
AVOID, won’t honor prices shown on their website.
AVOID! Won’t honor the prices listed on their website. Dishonest company. Buy elsewhere.
Gilberto Cavalheiro
November 14, 2025
Loaded with BS. I will never shop again
I will never shop with this company again. Loaded with email excuses to not honor their sales. Make you a favor and don’t buy from them.
MICHAEL WOIWOOD
November 13, 2025
They don't have the product they are offering.
Their website lists product 50% off just to get you on their mailing system. When it comes time to fulfill the order they cancel it due to "inventory issues".All the time you are inundated with emails. Avoid Al's at all cost
N O
October 7, 2025
Never shopping with these weasels…
Never shopping with these weasels again! I purchased two shirts bran new and they came damaged: one frayed and the other with faded patches. The shirt came in a bag crumpled up. I knew the sale price was too good to be true.
Macie
August 1, 2025
Diva workers!
I tested their camping chair and a diva worker said me and my sister could be chair models! COME TO ALS!
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