arhaus.com Reviews
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1.4 / 5
Average user rating
141
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arhaus.com Reviews
Read real experiences from customers of arhaus.com.
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S. Lim
January 31, 2026
Inability to fulfill orders; unprofessional and hostile Arhaus concierge rep
We ordered and paid for one set of 4 Naka bowls on 26 December 2025. To our surprise, on 7 Jan 2026, we received only 1 bowl and contacted Arhaus Concierge. Arhaus apologized for the mistake made by shipping/packing/warehouse and promised to send us one set. On 23 Jan 2026, we AGAIN received only 1 bowl. We spent hours with Arhaus to get the remaining bowls. On 31 Jan 2026, we received FOR THE 3RD TIME just ONE bowl, not a set. When we called Arhaus on 1/31/2026, a female rep maligned us by saying that her record showed one set had been mailed and that the total weight of 4 bowls was 3lbs. She accused of lying about it, talked over us, and was completely unprofessional. We weighed the box, packing material, and one bowl, which weighed 3lbs, We sent to Arhaus concierge a photo and a video of us packing the empty box with packing material and 1 bowl, and then immediately weighing the box on our scale: 3lbs. Hence a set of 4 bowls in a heavy box with adequate packing materials would have weighed much more than 3 lbs. Arhaus's inability to fulfill a simple order for over 1 month is unacceptable. What's even more outrageous is Arhaus rep accusing us of LYING about it and offering a $10 credit (which is ridiculous, since we can't even purchase one bowl at that price) for "inconvenience." We are absolutely done with Arhaus. Good Bye, Arhaus.
Muhammad Owais
January 24, 2026
Extremely Disappointing Quality and Nonexistent Customer Service
I purchased an Arhaus Kipton couch in April 2025, expecting high-end quality that matched the premium price. Less than a year later, at least six cushion covers have come undone, exposing the cushion inserts. This is unacceptable for furniture at this price point.I filed a warranty claim in early November 2025. Since then, I have emailed Arhaus nearly 10 times and called at least five times. My emails have gone completely unanswered. Every phone call ends the same way: vague apologies and a request to “give them a few more days” while they supposedly check with vendors or the parts/warranty department.It is now approaching February 2026, and I still have no timeline, no resolution, and no meaningful response. I don’t know when—or if—this issue will be fixed.The product quality is disappointing, but the lack of follow-through and communication is far worse. For a company that positions itself as luxury furniture, this level of customer service is shocking. I regret this purchase and would strongly caution others before buying from Arhaus.
E Gross
January 20, 2026
Aimee chair, Arhaus furniture store
I purchased 4 Aimee style chairs from Arhaus inOctober from the website. I waited over 2 months to receive them. They were very well packaged. However, after unpacking them each chair has a defect in the rattan backs. I have contacted customer service but have not been able to reach a suitable agreement. I would not recommend purchasing any of their products with the rattan accent as all 4 chairs have issues. This is not a 1 off problem. In addition, I would only purchase from a physical store so you have a face of the company to deal with. My experience has been miserable.
Terry Perrin
January 12, 2026
These people are a scam
These people are a scam. Tried to buy a 1600.00 chair. Wanted to charge me 299.00 in shipping even if I pick up at their showroom. When you try and comment on their social media platform where they advertise they remove your comment. I called corporate to speak with someone and they refuse to call you back. Just more false advertising at its best.
Jake
January 5, 2026
Arhaus communication and customer…
Arhaus communication and customer support is terrible. Their show room is very good although the staff is often dismissive of customers. Quality goodI had a billing dispute and my credit card did a charge back and found in my favor. Unknown to me Arhaus had circumvented the cc procedure and started to bill me direct. I took the charge back off. However, Arhaus won’t stop billing billing me!I explained all this in a written form to Arhaus and they won’t relent although they have been paid. This is harassment
M Miller
January 3, 2026
This furniture was not cheap
This furniture was not cheap. I think it's around three years old. Do not buy any of their products that are this fake wood garbageNot holding up at all
Steven Scott
December 29, 2025
Arhaus are crooks
Purchase dining table. Within 6 months the top is splitting. The table was purchased when on sale. They are saying it is discontinued, but not when I call sales. They want to give the purchase price as a credit only. They do not have any tables they are less the 3 x the cost of the one i purchased.
MICHAEL MASSET
December 14, 2025
This company makes promises that they…
This company makes promises that they will not keep.They do not return phone calls that they say they will return. The salespeople will have nothing to do with your concerns after they take your payment. Do not trust them.
tom
December 9, 2025
Second couch failure in two years
Second couch failure in two years. Horrible customer service. Third party furniture repair company is pro Arhaus meaning no reasonable person could determine a root cause of a couch leaning was due to a pillow. If the couch can’t hold a pillow then should a person sit on it. Give me a break,
Mohamed Gobara
October 24, 2025
I had a very disappointing experience…
I had a very disappointing experience at the Arhaus Loft store in Stafford, TX. I was in the store yesterday, sitting on a piece of furniture and speaking with my sales representative about purchasing it when another sales rep suddenly came over and placed a “sold” sign on it, saying another customer was ready to buy.I found this extremely unfair and unprofessional — especially from a store that presents itself as a high-end furniture retailer. The manager, Mark, made the wrong call by not giving me priority, considering I was actively discussing purchasing the piece at that very moment. His response — comparing the situation to “HomeGoods” and saying it’s first come, first serve — was completely out of line for a brand like Arhaus.This level of customer service does not reflect the quality or professionalism one would expect from a high-end store. I left feeling undervalued and disappointed.
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