Arhaus Coupons & Promo Codes

In seven decades, I've never experienced customer service this poor, and I work in customer service myself. Getting a refund for a cancelled order before it shipped was a nightmare, plus the lack of communication between Arhaus, the delivery company, and us was shocking. It's been the worst experience ever. I really wish I had read reviews before ordering anything. My issues still aren't resolved.

I've spent over sixty thousand dollars on furniture in the last six months and I'm really let down. I have so many pieces I need to exchange because they shipped me wrong items after I waited months for them. This keeps happening with them repeatedly. Getting through to actual customer service is incredibly difficult and they don't really help. Seriously consider buying from Restoration Hardware instead. I've been a customer there for four years and have always been pleased with both their service and the quality of their products. Restoration Hardware gets your order right and the furniture is much better. I'm still waiting for a couch I ordered in late summer and now it's almost spring. It arrived wrong twice. What's crazy is when you call about issues like mine, you can't reach any manager or supervisor. They just give you the runaround even when you're spending thousands of dollars on a single piece. Don't buy from this company. If you're going to invest in furniture, buy from Restoration Hardware instead.

Trinity and Tara at Arhaus created an amazing design experience from beginning to end. Trinity really listened to what my style was and how I wanted my home to feel. She helped me pick out the right couch, dining setup, chairs, a side table, and a gorgeous rug that made the whole room feel complete and well put together. Tara's design rendering showed me exactly how everything would look and helped me avoid overcrowding the space. Both of them showed such skill, care for details, and genuine kindness that made the whole thing super easy and actually fun. I'm really thankful for the excellent work they did and the great working relationship we developed. If you want knowledgeable, skilled, and customer focused furniture professionals, you should definitely check out Trinity and Tara at Arhaus.

I ordered four chairs online back in fall. After waiting more than two months, they finally showed up really well packed. But when I opened them up, every single chair had a problem with the woven backs. I've reached out to customer service multiple times but haven't been able to work out a good solution. I'd skip their rattan furniture since all four of my chairs had the same issue. I'd also recommend only buying from an actual store location so you can talk to someone in person. The whole thing has been really disappointing.

I bought a dining table and within half a year the surface started cracking. The table was purchased during a sale. When I contact them, they say it's been discontinued, but sales reps tell me something different. Their solution is to give me store credit equal to what I paid, but there aren't any tables available for less than triple what I originally spent.

This business makes commitments they don't follow through on. They say they'll call you back and then don't. The sales staff acts like they have nothing to do with you once you've paid them. I wouldn't trust this company.

Someone used Arhaus to try and defraud me. They got my phone number under the pretense of a job opportunity and then used it to commit a scam.

Terrible customer service. They won't let me unsubscribe from their contact list. They also don't seem to care about environmental responsibility or sustainability.

Their customer service is absolutely terrible.

The customer service here is inexcusably bad.

My order took several weeks to arrive and nobody reached out to me about it at all. I had to message them over and over on different social media platforms before I could get anyone to respond. When the stuff finally got here, it was damaged and poor quality. This whole thing was ridiculous. I will absolutely never order from them again.

My furniture showed up more than two weeks late with zero communication from anyone. I had to contact them repeatedly on different social platforms just to get any response at all. On top of that, when everything finally arrived, the pieces were damaged and defective. This experience was absolutely unacceptable. I will never shop with them again.

I really wanted to love my expensive sofa purchase, but I don't and wouldn't recommend it. It looks wonderful, but it's clearly built to trick people. The cushions can't be flipped over at all, meaning the fabric is only applied to one side. Brands like Pottery Barn make equally attractive sofas that hold up much better (I've had mine for over 13 years) because you can flip the cushions to extend the lifespan. I wish I'd never bought from this company. It feels manipulative.

I'm sad to say that even though I thought I'd love my expensive sofa, I really don't and can't recommend it. Don't buy it. The sofa looks great on the surface, but it's made in a deceptive way. None of the cushions flip or reverse, meaning the fabric is only on one side. Other companies like Pottery Barn make just as beautiful sofas that perform way better over time (I've had one for over a decade) and you can flip the cushions to make them last longer. I regret this purchase completely and won't buy from them again. I feel like they deliberately fooled customers.

Looking at 271 reviews that average less than two stars pretty much tells you everything about shopping at this company. We purchased a furniture item to match other Arhaus pieces we owned. When they delivered it, it turned out to be a totally different item even though they used the same name. They wanted nine hundred dollars to take it back, so we disputed the charge on our credit card. We won the dispute, but now they keep sending bills and threatening collections. Look at other customer feedback here and you'll see this is standard. My advice is to avoid them completely.