ashleystewart.com Reviews
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1.3 / 5
Average user rating
172
Total reviews
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ashleystewart.com Reviews
Read real experiences from customers of ashleystewart.com.
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Kiesha Allen-Hunter
January 31, 2026
Comenity Bank/Ashley Stewart calling…
Comenity Bank/Ashley Stewart calling customer service is HORRIBLE! First of all I was charged a late fee of $30 with $2 interest added to that on my account that had a balance of $32.60 that I paid in full on due date. Called to get the charge reversed because I shouldn't have received a late fee and they offered me $15! What!!!!! I don't use the card probably once a year if that, never late on payments so I asked to speak with a manager and was hung up on twice! I have multiple cards with them and I will close each one of them for this!! WHY?? I will never pay this late fee it's ridiculous!!!!
Anitaq Humphrey
January 30, 2026
I will NEVER order from them again
I will NEVER order from them again. I ordered 2 dresses in December 2025. I received the order in ample time. One of the dresses left feathers ALL OVER our Choir stand, my home, and a trail to my car. I was EMBARRASSED! I tried to return it. They DIDN'T RESPOND until the return time, EXPIRED! THEY SAID NOT RETURNABLE. I WILL CONTINUE TO SHOP CHINESE COMPANIES OR RAINBOW!
Shelly Myles
January 30, 2026
I reported A supervisory Manager…
I reported A supervisory Manager treating me unfairly at a MD store (Marlow Heights /Temple Hills) area and no one ever got back to me. The Manager Bullied me for making purchases at 2 other close locations and waited on 3 other customers in front of me. Because Ms Towana Sparrow had Seniority they refused to touch her. They asked me to give them the date of my incident, store number and employee name and I have never received anything in return. That was April 20, 2025 and it’s almost April again. Ashley Stewart does not take Customer complaints seriously and yet we keep supporting them with those higher than life interest rates.
Joyce Donaldson
January 7, 2026
Ashley Stewart online shopping is a Joke
Ashley Stewart online shopping is a joke. They never come through with the items ordered and give you pathetic excuses as to why, instead of being honest. I placed an order for a dress that was still at their warehouse, label created and no carrier came to pick it up. Their process sucks. How do they not notice that items purchased are still laying in wait. If the item is truly still there, then why not go ahead and ship it out to me. Instead, they want to give you a lame excuse such as not keeping me waiting any longer for the item but to offer a refund. That would be OK if that's what I choose but I would have preferred the item. This tells me they don't have the item at all. This is twice that I've had issues with them online. I give them 1 star 🌟 and will not ever order anything from them online again😤😡😡
customer
January 2, 2026
If I could give them a ZERO it will be
If I could give them a ZERO it will be. I order December 18th today is January 2 and I paid EXPEDITED shipping and still have Not received my package. Customer service is terrible. I will make sure to never order from here again. And will let others know.
C G
December 29, 2025
Really a minus if I could give them…
Really a minus if I could give them one. I ordered a package 12/21 no I didn't expect it before Christmas but I did expect it within a day or so. Well its still sitting for a carrier pickup on 12/29. Apparently its my fault for not reporting it sooner! KMA!! I will not order from Ashley Stewart again. And quit using these cheap ass delivery companies that only hire 10th graders. DHL should not be in business they dropped a package off to me 6 months after the refund and all. Send me my refund and damn your 8-15 day investigation.
lynn wyog
December 12, 2025
If I could give Ashley Stewart a 0
If I could give Ashley Stewart a 0, I would do so. Ashley Stewart has the worst practices when a package has been delivered to the wrong address. The store uses sub-par delivery services such as Veho who do not follow delivery instructions. I ordered two jackets from the store, Veho delivered the items to an address on an entire different street and then marked the delivery as unretrievable. The store is dragging its feet on a resolution even though it acknowledges that the courier was at fault. I am tired of both Ashley Stewart and Veho. As a result, I will no longer patronize Ashley Stewart. If enough people would start purchasing elsewhere, then maybe Ashley would provide better customer service. I would never encourage anyone to shop at this store. I am done with them.
EQuiya Trudy
November 14, 2025
Ashley Stewart’s customer service is…bad customer service
Ashley Stewart’s customer service is terrible: there is no cancellation feature on their website, I accidentally placed an order that was in my bag, at 10pm, I couldn’t cancel because their customer service was closed, I had to set an alarm to call at 9am the next day, only for me to told it passed the 30 minutestime frame, these items in question are size 18/20 and I’m a size 10, what am I going to do with iit?since it’s final sale , however they charged me $9,95 for shipping too. im done with Ashley Stewarts.
Henny Truck
November 7, 2025
Ashley Stewart customer service is…
Ashley Stewart customer service is terrible. There are not helpful. They hung up the phone on me when i was lecturing them on how unprofessional they are. It is not worth paying extra for your package to be delivered on time. They said that the delivery company Veho does not deliver package on the weekend. I ask to speak to speak to supervisor and they say there is no supervisor. I order stuff from them before but now I see why they're reviews are negative. It wasn't like that before. It's ridiculous.
LoriStan
September 24, 2025
NOT HAPPY
I was disappointed on how they won’t honor a price seen on there sight! They never informed we have to check out as a quest to use the Ashley credit card and I missed a great sale. The representative did not and would not let me speak to a supervisor. She said no one was in then they were all in a meetings. Took my number and no one called me back! They charge and won’t remove return fees. I know I choose to shop with them but I am a full figure woman and I like nice items.
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