Ashley Stewart Coupons & Promo Codes

I've been shopping here regularly, but my recent experience was terrible. My package got stolen because the delivery driver Veho ignored my instructions. Ashley Stewart told me to file a police report, which would take over two weeks. I called multiple times between late February and early April with no updates or emails about my replacement status. Finally, when I got through on the phone, I was on hold forever just to hear they couldn't locate the items and the replacement was out of stock anyway. They offered a refund and free shipping on my next order, but I'm furious. That driver should have automatically triggered a replacement the moment they didn't follow my delivery instructions. This was actually the third problem I've had with that same delivery service, though I was able to recover my packages the first two times.

I used to be a loyal customer here for years, and their clothes were absolutely stunning. I still have old pieces that make me feel confident and fabulous every single time I wear them. But something has changed drastically. Now the selection is just boring and the quality has gone downhill. Their stuff doesn't feel special anymore. I had this yearly tradition of buying their tall black jeggings, but they don't carry them online anymore. Those jeggings were perfect on me, and I'm really let down. I used to only ask for Ashley Stewart gift cards, but not anymore. The stores sit empty now because all us plus-size ladies have moved on to other places. This store used to be the spot we'd rush to for gorgeous clothes in our sizes, but they've let us down completely.

Be really careful before ordering from Ashley Stewart because their return process is a straight-up money grab. If you need to return something, they hit you with a $10 return shipping fee on top of a $9.95 shipping charge. That's basically charging you twice for shipping when shipping is shipping no matter where it goes. They're essentially penalizing you for wanting to return an item. I've been ordering online from Ashley Stewart for over five years and never dealt with this nonsense until now. It feels like they created this scam specifically to keep extra cash from customers who want refunds. Don't order unless you're absolutely certain about the fit.

The customer service through Comenity Bank for my Ashley Stewart card is absolutely terrible. I was charged a $30 late fee with $2 in interest added to an account that only had a $32.60 balance, and I paid it on time. I called to dispute this unfair charge, and they only offered me $15 back. Are you kidding me? I barely use this card maybe once a year and I'm never late on anything. I asked to speak with a manager and got hung up on, not once but twice. I have multiple cards with them and I'm closing every single one over this. I refuse to pay this ridiculous late fee. This is completely unacceptable.

Ashley Stewart online shopping feels like a complete waste of time. They consistently fail to deliver items and come up with pathetic excuses instead of being straightforward about what's going on. I ordered a dress that was sitting at their warehouse with a label already created, but no carrier picked it up. Their whole system is broken. How do they not notice items are just sitting there waiting to ship? If the dress is actually there, why not just send it out to me instead of making excuses? They offered a refund because they didn't want me to wait any longer, but that's not what I signed up for. The fact that they're offering a refund makes me think they never had the item to begin with. This is the second problem I've had ordering from them online. I'm giving them one star and I won't be ordering anything else from them.

Really disappointed with my recent experience. They won't honor prices shown on their website. I didn't realize I had to check out as a guest to use the Ashley credit card and missed out on an amazing sale because of it. When I talked to a representative about this, she absolutely refused to let me speak with a supervisor. She said no one was available because everyone was in meetings. She took my number saying someone would call back but nobody ever did. They also charge return fees and won't remove them. I know I chose to shop there, but as a full-figured woman looking for quality items, this experience was frustrating.

I really do love shopping at Ashley Stewart, especially for their intimate apparel. However, I've complained to corporate multiple times about their bras because the wires keep breaking through the fabric in less than six months. As someone who's fuller chested, I've been dealing with this issue for over a year now. The wires come loose way too easily. I love the store, but this problem is going to make me stop shopping there if it doesn't get fixed. You really need to use more durable material where the wire is placed so it holds up longer.

I ordered a suit and they sent me two of the exact same thing. I didn't like it, so I sent it back in early August. They received it on August 4th, but after that I called every single day and kept hearing the same story that it would be credited back to my Affirm account. It never happened. Finally I called with Affirm on the line so they could document everything, and then I had to file a complaint with Ashley Stewart directly. I had no idea their return process was this difficult.

I normally love the clothing at Ashley Stewart, but this recent order was a nightmare. I ordered a shirt on June 14th that I needed for an event on June 29th. There were no shipping updates and nobody responded to my email. When I called on June 24th to check on it, the rep said they're relocating warehouses and shipments are backed up since June 12th with no promise my item would arrive in time. I told him they should've notified customers about delays during checkout, and he claimed there was an announcement on June 12th. I pointed out I ordered after that so I wouldn't have seen it. His response was dismissive and rude. Without me making that call, I'd have had zero information. The whole thing left a bad taste in my mouth.

I actually like Ashley Stewart's clothing a lot, so this situation really bothered me. I ordered a shirt on June 14th because I wanted to wear it to an event on June 29th. I never received any shipping updates or messages from them. I even sent an email and got nothing back. When I called on June 24th to check on my order, the representative said they're moving warehouses and all orders since June 12th are delayed with no guarantee I'd get my shirt in time. I mentioned that the website should've warned customers about delays at checkout, and he said there was an announcement on June 12th. I pointed out that I ordered on the 14th so I wouldn't have seen it. He got rude and said, 'Maybe you overlooked it then.' No proactive communication, no real answers, and when I finally reached out I got attitude. This whole thing could've been avoided with proper customer service.

I wasn't going to leave a review, but after Ashley Stewart asked for feedback I felt I had to share what happened. I've been a loyal customer since 2011, and for what they charge I expect much better quality. When my recent order arrived, I immediately noticed an overwhelming mothball smell as soon as I opened the bag. As I pulled out each item the smell just got worse. This has now happened twice to me. The second time I didn't return the items even though they totaled over $100 because I didn't want to deal with their outrageous return shipping fees. Instead I donated everything to Goodwill. This is a serious issue that needs to be fixed by the company.

I'm extremely frustrated with Ashley Stewart right now. I buy most of my clothes there, which makes this even worse. My order came back marked 'return to sender' with a note that more address information was needed. When I called customer service, they told me I'd get a refund, but I didn't want a refund at all. I wanted my items. I asked why they couldn't just resend the stuff since it was already at the warehouse. That should be simple. It's called a replacement. I should have paid attention when I ordered pants in December that were supposedly available but turned out to be unavailable after I checked out. I'm done with this company. I'd have to be on my deathbed before I'd order from them again.

I'm officially done with Ashley Stewart and I'm really upset about it. This is where I buy most of my clothes, so this was a significant purchase for me. My order got sent back because the address needed more information. I called customer service and they said they'd process a refund, but that's not what I wanted. I asked why they couldn't just ship the items back out since the warehouse already had them. It's called a replacement, and any reasonable company should be able to handle that. This isn't even my first problem with them. I ordered something in December that turned out to be unavailable after I placed the order, even though it showed as available when I was checking out. I'm officially finished shopping with them.

I spent $118 on clothing from Ashley Stewart only to have UPS deliver it to the wrong address. Ashley Stewart never offered to resend what I ordered. I filed a claim with UPS but was told that Ashley Stewart wouldn't return the required paperwork to process it. After two months I still have no refund and no merchandise. I will never shop here again. Their claims team doesn't care and the company overall treats customers like they don't matter. I simply expected them to send the items out again, but they refused. Because I had to handle this situation myself, I'll never forget how badly their customer service department let me down.

I ordered about $118 worth of clothing from Ashley Stewart and UPS delivered it to the wrong address. Not once did Ashley Stewart offer to resend my package or help sort this out. I filed a claim with UPS, but I was told that Ashley Stewart won't send back the necessary paperwork to process it. It's been two months now and I don't have my money or my clothes. I will never shop here again. Their claims department doesn't care and honestly the whole company seems indifferent to customer satisfaction. All I expected was for them to offer to resend the items, but they flat out refused. I had to deal with this myself, which is unfair, and I'll never forget how their customer service treated me.