avis.co.uk Reviews
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1.4 / 5
Average user rating
2596
Total reviews
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avis.co.uk Reviews
Read real experiences from customers of avis.co.uk.
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Gerry Vergara Tostenson
April 2, 2026
Incompetent customer service department
I have contacted Avis 4 times over the past 2 weeks to resolve a billing issue: rental charge was charged to an incorrect credit card when I expressly told the counter agent I wanted it charged to a different card and swiped that card. I have been attempting to back out the charge from the incorrect card and charge the correct card . Each time I have called, I was advised that it would take 3-5 or5-7 business days before I see the correction. The first call was made on 4/24 yet here I am 9 days later not seeing the correction. The last agent I talked to today advised that “email was sent” some other department which did process the correction but now I have to wait another 5-7 business days for it to process? Are you freaking kidding me. This is worst customer I’ve dealt with and will not be renting from AVIS ever again for both my personal and business travel. Not impressed with their customer service at all
Lucy
April 2, 2026
Utter scam artists
Utter scam artists! Full of personable chat at Seattle airport. Asked if would like to prepay the fuel to return the car without the need to refill at San Francisco. Was advised would only be charged for fuel required to refill but that’s the lie. You are charged for a full tank regardless and try to claim this is £80! Avoid at all costs as the hidden ‘charges’ are a scam.
Bruno Zukauskas
March 30, 2026
Avis charged me €260 euros + extras for…
Avis charged me €260 euros + extras for a wheel scratch that I didn't do, and didn't send any proof of the scratches. It is the type of company that just doesn't care about the customer, and is looking to make profits everywhere. Stay away!
o mac
March 29, 2026
Complete scam
Complete scam. Went with guaranteed price of £900. They asked for my card for a deposit which I have to them and they charged me £350 for products that I never asked for and was never told about including refuelling. I returned the car with a full tank of gas. When I emailed and asked them to explain the charges, they refused to take them off.
Francisco Jesus Perez
March 29, 2026
Very bad experience being over charged…
Very bad experience being over charged on our booking.On collection they were rushing to close the office and when getting in the car we realised there was no baby car seat . Fortunately I was able to run and catch up with the staff as they had left and closed the office. The guy that served me said there was no car seat on the contract even though they called me 2 days prior to confirm how old our child was. He said “there is no car seat in the contract but enjoy it and have it for free” (we had pre paid extra for the car seat). This service was disappointing, along with the fact that our car was damaged (clearly involved in a collision with the back boot door smashed in).We then had to change the car mid holiday as it started to smell of petrol inside. We didn’t feel secure driving in that car with a young child. I then had to leave my wife and child alone for half a day whilst I drove to exchange the car, wasting my time.We then returned the vehicle upon leaving Spain and was told we wouldn’t have paid for the car seat up front as that’s Avis’s usual policy. Our booking confirmation clearly shows that we did. We have since been charged again. It was imposible to get a response from anyone on customer service. We felt very disappointed, they refunded us the amount they overcharged but never got a response or polite email. We will definitely not use Avis car hire again.
Mark
March 27, 2026
Low life scammers
Low life scammers! What else can I say, if I can convince one person not to use this company I would be happy
M Khalil
March 24, 2026
Awful company. Avoid!!!
Awful company, didnt refund me. Hired a car in Egypt in February and they owe me around £100, I spoke to them and they kept telling me they will refund but still haven't seen this. Don't bother with this disgraceful company, Sixt had better customer service.
Jason
March 23, 2026
scam compamy
Made a reservation in December last year and paid the full amount of £534 at the time of booking. The total price clearly included:Car rental: £373Vehicle cover plus insurance: £161 Total paid: £534 for 7 dayswhen arrived in Iceland today to collect the car, I was informed at the counter that the £534 I paid only covers the car rental and that the Vehicle cover plus insurance was not included. I was further told that I would need to pay again for the Vehicle cover plus insurance when returning the vehicle.It was too late to cancel and rebook, this is scam. Im preparing to take it to court. DO NOT TRUST THIS COMPANY.
Suci Landon
March 23, 2026
First one star service I ever wrote!
First one star service I ever wrote!Totally Disappointed with the service provided by AVIS-Budget Heathrow, to the point that I needed to write it immediately after being treated so badly by the female staff on duty in the night of 22nd March (around 7pm).Walked in with booking confirmation from 3rd party (trip.com), served by a male staff who informed us that the system was down so it would take quite a while to process bookings. Upon checking the UK DVLA of my husband, the male staff said that the system not showing synchronize data (or data not came up), and he then asked the lady (he seemed junior compared to her, and to our suprise, she immediately said: “WE CAN’T GIVE THE CAR TO YOU GUYS”, in a very harsh and unfriendly tone. She also added: “you can try re-booking but if you bookthrough 3rd party we wont be able to give you cars (does she have any problem with 3rd parties that do car rental service maybe? but even so, is it professional to treat customer this way?)My husband immediately checked himself to the website (while they served other passengers, naturally), then he showed the synchronized data on the official website of the UK DVLA, asking the guy to have a look, but the female staff came again and said no.We then asked if we can use the foreign driving license, and while the male staff first said yes (he did try to help but seemed scared of her), the rude woman immediately came and said (witnessed by many visitors there, please check CCTV): “NO, WE WILL NOT GIVE YOU ANY CARS BECAUSE YOUR DATA DID NOT COME UP ON OUR SYSTEM”So instead of providing help/solution, she just immediately blocked and cut off the conversation.Never before I gave 1⭐️ review in my life, but even after saying that we have just arrived after 72hours flights (due to the middle east crisis), she simply did not want to help. And the funny thing was, we went and do another booking with other provider, and succeedeed. The staff there also super welcoming and provided extra quick help, knowing our long and tiring journey.Avis, you need to really put serious attention on how your staff representing your name, and please tell her that yes, we customer do need their/your service, but it is never wrong to show empathy/kindness/solutions.
Naomi P
March 21, 2026
The team in Liverpool John Lennon…
The team in Liverpool John Lennon Airport were absolutely outstanding to me on Friday 20th March.My flight had been diverted there from Leeds - Flying from Dublin. I arrived at the car rental extremely upset as I’d been travelling for a family emergency.I honestly couldn’t have asked for more supportive, empathetic and understanding customer service team. A huge thank you for everything you did for me
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