bestwestern.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 429+ users reviewing Best Western Hotels & Resorts. Read verified ratings and real customer experiences on bestwestern.com before you order.
Related articles
1.8 / 5
Average user rating
429
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for bestwestern.com.
Brands may not incentivize or pay to hide reviews.
bestwestern.com Reviews
Read real experiences from customers of bestwestern.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Ram C
March 14, 2026
I want to share my experience to warn…
I want to share my experience to warn other travelers. If you are staying at a Best Western hotel specially in Chicago downtown and you are visiting from outside the United States (for example from Canada or another country), be very careful with your security deposit.During my stay, the room itself appeared clean and well maintained, and the towels were fine. However, after the staff noticed that my ID was from another country, my deposit was withheld under reasons that did not seem reasonable or clearly explained except my one small towel found dirty but it was just a lie.This was extremely disappointing and made me feel that guests from outside the U.S. may not be treated fairly. I hope the hotel management reviews their policies and ensures that all guests are treated equally and that deposit deductions are clearly justified.
Lorne
March 10, 2026
Terrible brand that seems to not care…
Terrible brand that seems to not care about customer experience.It’s actually shocking. We had a horrific experience at their property near Fort Lauderdale, Florida airport. Bugs and dirty room. Customer care doesn’t really care or are unable to appropriately respond and the President/CEO of Best Western seems to turn a blind eye. It’s actually remarkably sad.
Marcie Luzik
March 7, 2026
We stayed at the fortuna best western…
We stayed at the fortuna best western on 3/5/26 the front lady at check in was unbelievably rude....made us wait for a room that was already ready she played games and was the most unfriendly person at the desk we've ever dealt with! The guy was nice as hell the Spanish gal not nice or pleasant...twice we've had her...not going bk again... no need for this treatment...
MH
February 21, 2026
I booked a reservation for Best Western…
I booked a reservation for Best Western on the Best Western Website, which is not the best. I mistakenly booked it for the wrong day - the website kept bringing me back to the date I was booking, not the date I was reserving for. I called the number immediately after clicking the 'reserve' button to ask for help fixing my mistake. (8:45 pm I booked a room for that night when it was meant to be the next day). I was told on the phone that this couldn't be fixed by them and I had to contact customer relations the next day b/c they were closed for the day. I left a message for customer relations that night just in case they didn't want to help me the next day since time had passed. At 7am the next day I was on the phone and was told that customer relations could not fix this issue and I would need to contact the hotel directly. It took me calling over and over again for the hotel manager to finally call me back, telling me she couldn't fix it either but go ahead and book a room for the night and we could see if maybe a refund could come through but that I need to contact the booking agent - which was BEST WESTERN in the first place! I told her I couldn't afford to put another $300 on my credit card. She offered no help. So I am completely frustrated with Best Western and will never stay there again.
KEITH G MORROW
February 10, 2026
Best Western Entebbe
Best Western Hotel, Entebbe, Airport RoadUganda.We thoroughly recommend this hotel. The service is excellent and also the meals, particularly breakfast.Special thanks to Alima and Isaac at reception.
Bill Wright
January 21, 2026
Platinum Status revoked
My wife and I have been staying at Best Western hotels (around the world) for over 25 years, often many times a year.Today we find out that our Platinum status has been reset to General member status. Just like that. What happened? We haven't booked or redeamed in 12 months (because they don't have hotels everywhere in the world that we've just traveled to).Sound fair?We call Membership Rewards hotline and get a song and dance hardline riot act read to us since we have not booked or redeamed in 12 months (we are at a Best Western hotel as I write this, and have been staying at them in California for the past week!).Unless you are a business account, don't give these people the time of day. Membership does not have its priveledges.
Jacobo Irizar Wolberg
January 6, 2026
I am writing to formally escalate a complaint.
I am writing to formally escalate a service complaint regarding my stay at Best Western Plus Roland Inn & Suites on January 5, 2026, as the response from on-site management was dismissive and unprofessional.This morning I had a very disappointing experience at the Best Western Plus Roland Inn & Suites.During breakfast hours, the main coffee machine in the common breakfast area was not working. Instead, the hotel placed a small single-capsule coffee machine for all guests. Each cup took approximately five minutes to prepare, as the machine is clearly not designed for heavy use. There were about 5–7 guests patiently waiting in line, taking turns respectfully.Because of the long wait for coffee, when I finally went to serve myself yogurt from the dispenser, it was already empty. I went to the kitchen and asked if there was more available. I was told by the breakfast assistant that at exactly 9:00 a.m. the machines automatically shut down because breakfast hours are over (that is not true, I saw her turn the machine off manually).I explained to the staff member (breakfast assistance) that I had lost over 15 minutes waiting for coffee due to the hotel’s equipment failure and asked for some understanding. She directed me to the front desk. At the front desk, a staff member who appeared to be named JR told me that since it was past 9:00 a.m. (by one minute), there was nothing he could do and sent me back to the kitchen. When I explained that the kitchen had sent me to him, he simply repeated that he could do nothing and ended the conversation with “have a good day,” without any attempt to listen or show empathy.Later, at 10:41 a.m., during checkout with the same front desk employee, I noticed another staff member eating Fruit Loops from a disposable plate—clearly hotel breakfast food—while making a phone call to order food for herself and her colleagues. I later learned this person was Ana Alemán, the hotel manager.I asked JR if staff members were allowed to eat breakfast after 9:00 a.m., and he told me to speak directly with her. I explained to the manager in a firm and assertive voice what had happened that morning: the broken coffee machine, the delay it caused, and that I missed yogurt by only a minute. Her response was simply that “after 9:00 a.m. there is no breakfast,” with no willingness to apply any reasonable judgment in favor of the guest.The worst part was when I mentioned that experiences like this would lead to a poor review, her response was that she did not care. She stated that guests believe that because of ratings, employees “have to clean our boots,” and told me to do whatever I wanted, repeatedly ending the conversation with a sarcastic “have a great day.”I am submitting this complaint in the hope that it reaches both the hotel owner and Best Western Customer Care, as this property clearly requires stronger leadership oversight, staff training, and service audits.Throughout my stay, I noticed the same attitude from multiple staff members—the breakfast attendant, JR, and the manager—an attitude that is not guest-focused. I tolerated the broken coffee machine. I tolerated finding hair in the shower upon arrival. I tolerated moisture stains in the bathroom and uncomfortable mattresses. What I do not tolerate is arrogant staff with no empathy, no customer-service mindset, and no willingness to use common sense, all to save a single cup of yogurt and, in doing so, completely ruin the experience of staying at a Best Western Plus. Leadership matters.Consider this experience to learn from a mistake, I am not looking for any kind of refund.JI
Lynn
December 28, 2025
Hotel cancelled without notice
We had a 'Pay at Property' 3-night stay booked at the Best Western Atlantic Miami booked through a trusted 3rd party platform. Upon arriving late in the day, we were told the reservation had been cancelled. They did not try to contact us or the booking platform. The staff were uncaring and unhelpful. We were forced to find another room at a much higher cost. Very stressful.I believe that this property cancelled our reservation as it was made in advance and there was a convention going on where they could charge much higher rates due to the demand. Very unscrupulous. I will not book a Best Western property again.
Cheung
December 18, 2025
Executive Residency Calgary has NO Security !
Executive Residency by Best Western Calgary City View North has no regards for security! We stayed in Oct 2025. We parked our car near the hotel front entrance. On leaving, we found our car back window was smashed and tyre puntured. We immediately reported to the hotel staff. They offered no apologies nor assistance. We called the police ourself . While calling the police, our luggage was stolen at the hotel main entrance. The hotel staff did not stop the theft. We wrote to the hotel afterwards to complain the lack of security at hotel premises. So far they have not replied !
Jill
December 15, 2025
Appalling customer service
Appalling customer service. Paid for a double room and was given a single room and told that this was a double. No one to resolve the matter at the hotel. After an hour of trying to get the matter resolved and being told they had no other room available to offer us we left and found another hotel. 20mins after leaving the hotel rung saying they had found us a room. We are still trying to get customer service to respond to the complaint and refund us, surprise surprise they dont respond. We have photo evidence so will continue to seek a refund. We would never book with BW again
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).