The Betty Mills Company sells medical supplies, masks, reagents, and related products through their website. This page shows what RetailCoupons.com shoppers have experienced ordering from them, with ratings and detailed feedback about their service, pricing, and reliability.
The Betty Mills Company Reviews
2.8
18 reviews
What Shoppers Say About The Betty Mills Company
Created with AI, based on recent reviews
The Betty Mills Company receives sharply divided reviews, with shoppers either highly satisfied or deeply frustrated. Positive reviewers praise the company's communication about order delays, competitive pricing on certain items like masks, quick shipping, and willingness to go extra lengths for customers. However, negative reviews reveal serious operational problems: incorrect items shipped (reagent water instead of formalin, incomplete orders), unresponsive customer service with broken phone systems, refusal to compensate for damages caused by their errors, and restrictive prescription requirements on products available without them elsewhere. The most damaging complaints involve order fulfillment failures that caused significant financial losses to business customers.
The stark contrast between five-star and one-star ratings suggests inconsistent service quality. While some customers report excellent communication and quick delivery, others encountered multiple failed attempts to reach customer service and felt dismissed when requesting compensation for company mistakes. Negative reviewers appear unlikely to return, citing both the errors and the company's unwillingness to take responsibility for the consequences.
Customer Reviews (18)
Sorted by: Most recentHassan P.Jan 20, 2025
Placed an order over the phone and carefully spelled out my email address so I'd get my receipt. Package showed up but the receipt never did. Called back and spoke with someone else who promised to send it, but still nothing arrived. The service here feels one-sided, just focused on making the sale without actually taking care of customers. Shopping here feels like you're on some sketchy marketplace.
Patricia V.Oct 23, 2024
Found this store while looking for medical supplies my daughter needs long term. Had frustrating experiences with other national retailers where products arrived damaged from heat, took forever to ship, and charged crazy fees. Betty Mills is local to me, always delivers on time, and products arrive perfect. Never knew about them until recently, wish I had found them years ago. Molynlyke makes the best products and you rarely see them on other sites, so Betty Mills is where I'm staying. Don't really get why some people left bad reviews, but that just means better service for me.
Jennifer W.Jun 18, 2024
Think twice before buying here. Prices are way too high with staff that seems not to care. A pair of bed rails cost almost 50 dollars but shipping alone was over 30. You have to wait multiple days just to get approval and a return address, and you pay for shipping back even if the item arrives damaged. Customer support makes returns a nightmare. They make you send pictures and then take another 2-3 days to figure out if it was damaged, only then giving you a free return label.
Robert C.May 22, 2024
Never got my package, though it might've been a shipping carrier issue. Called them asking to cancel because of timing, but they went ahead and sent a replacement anyway and said I could send it back if I wanted. Not the kind of customer service you'd hope for.
Diana M.Mar 15, 2024
Ordered flannel topped waterproof sheet protectors but received a quilted pad instead. Got told the photos on the website don't always match current products, which sounds like false advertising to me. Customer said they just post what manufacturers send them. The page says waterproof sheet protector with a flannel picture but sent quilted. Returns lady was rude and insisted I photograph it for comparison before she'd approve return shipping. I just wanted the right product. She probably gets yelled at a lot but still. Skip this place.
Amanda R.Mar 5, 2024
Website picture showed a full CPAP mask but what arrived was just the straps. Had to cover return shipping costs myself, and they also subtracted the original shipping from my refund. Mentioned to the rep during return that the image was wrong so others wouldn't have the same problem. Weeks went by and the misleading picture was still there. Total disappointment and waste of money. There are better companies out there with accurate photos.
Marcus T.Feb 9, 2024
Had a terrible time with their website and trying to return something. The whole interface is really hard to use, especially if you have autism like me.
Anthony G.Nov 14, 2022
Bought an Invacare heavy duty wheelchair in mid-September with what seemed like fair pricing. Was told to check back around ten days but the system couldn't find my order. Support confirmed in mid-October it was on backorder from the manufacturer. By early November there was still no delivery date. Didn't ship until mid-November and arrived a few days later. Would've appreciated upfront notice that there might be delays before I placed the order.
The Betty Mills Company Review FAQ
What is The Betty Mills Company's average rating?
The Betty Mills Company is rated 2.8 out of 5 based on 18 customer reviews on RetailCoupons.com. The rating distribution is highly polarized, with 50 percent one-star reviews and 39 percent five-star reviews, indicating inconsistent experiences across customers.
What do customers praise about The Betty Mills Company?
Satisfied customers highlight excellent communication about order delays and shipping status, competitive pricing on medical supplies like masks, fast order delivery, and staff willingness to go above standard service. These shoppers report feeling valued and well-informed throughout their transactions.
What are the main complaints about The Betty Mills Company?
The most serious complaints involve order fulfillment errors, including receiving incorrect products (reagent water instead of formalin) and incomplete shipments. Customers also report difficulty reaching customer service by phone and frustration that the company offered refunds but refused to compensate for business losses caused by their mistakes. Some reviewers cite unnecessarily restrictive prescription requirements and higher prices compared to competitors.
Would shoppers recommend The Betty Mills Company?
Reviews show mixed recommendations. Five-star reviewers explicitly state they would recommend the company, while one-star reviewers indicate they will not use the company again and feel it is not trustworthy. The polarized ratings suggest recommendation depends heavily on whether customers experience operational errors.
How can I write a review for The Betty Mills Company?
RetailCoupons.com welcomes reviews from anyone who has purchased from The Betty Mills Company. Share your honest experience with product quality, shipping, customer service, pricing, and whether you would recommend them. Detailed reviews that mention specific products and issues are most helpful to other shoppers.