birkenstock.com Reviews
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February 11, 2026
by: Jennifer Hunter
1.7 / 5
Average user rating
2310
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for birkenstock.com.
Brands may not incentivize or pay to hide reviews.
birkenstock.com Reviews
Read real experiences from customers of birkenstock.com.
Brands may not incentivize or pay to hide reviews.
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Hans Van Veen
February 4, 2026
This is a real scam shop
This is a real scam shop. Criminals under the name outlet. Ypu order, pay and no delivery. Dinkla Janvar write that the package is ready and than problems and unreacheble... They advertise in pinterest...
Nick
February 4, 2026
Feels like a scam
Still not received my itemsWas asked when would be suitable for a call, gave number and time, but no callSeems like I'm just being fobbed off so they can keep the items/moneyPlease avoid using this company
Teodora
January 31, 2026
Order 2200498370
The parcel was marked as delivered,however when I got home I couldn’t locate the parcel.I have checked with neighbours and all around the household-I couldn’t find the package anywhere.This is very disappointing as this is my first order with you and I needed the items asap.Please resolve this issue asap.
Philip Kendall
January 31, 2026
Faulty product
Faulty product
K&L Boomer Sooner
January 30, 2026
Purchased Zermatt Suede slippers DEFECTIVE
Purchased Zermatt Suede slippers and within a month the wool came off on the outside, not inside pad. Reached out to Birkenstock and was told that is normal and not under warranty. They were so warm and really like them but a month of use as slippers and they look horrible now. They gave a place we could go to and pay to have them put some wool back onto the slippers. Then we tried to write a review on their website and you can't we were told you have to email them your review and they will post it. They won't post bad reviews that is why they have 5 star reviews, they are a shame and God will expose their darkness with his light.
L.
January 30, 2026
They don't care about anything.
This was my first and LAST experience with Birkenstock. I am livid. First, they lost my shoes. For about a month. Then, I called, and they ordered new shoes to replace the last ones that I never got. The replacements arrived yesterday. The box was completely disheveled and dilapidated. The sandal straps were bent and not in place. It looked as though someone had rummaged through the box and messed up the sandals. I was disgusted. I asked for a complete refund. They gave me a measly $10. They did not care. I will never buy from them again. Worst experience with a shoe company or clothing line ever. If I could, I'd give them NO stars. I reported them to the BBB. Their management's attitudes were awful.
Janet Tan
January 30, 2026
My birkenstocks cut my feet till they…
My birkenstocks cut my feet till they bled. The leather was so hard .I wrote in to request an exchange. They asked to wear a pair of socks with the birkenstocks and walk.around my home to break them in ?
Tracy Schwarz
January 30, 2026
I probably have over 10 pairs of…
I probably have over 10 pairs of Birkenstocks and Papillios. One of my pairs of Papillios fell apart in the cork sole of both shoes. When I wrote to customer service asking about this, they said they couldn't be repaired and they suggested I buy a product to protect the cork. I have never bought any product to protect my other shoes and they have never had this issue. I think this one pair (batch of cork?) was faulty. A company that makes high quality and expensive shoes should pay more attention to its customer service.
Laura Storey
January 23, 2026
I purchased a pair of Papillo sandals…
I purchased a pair of Papillo sandals for over $300.00 CAD and wore them less than 10 times. They were the most comfortable pair of sandals I have ever had, but the cork sole disintegrated completely and they are completely unwearable. I wrote customer service and they were not able to provide a solution at all. I have owned Birkenstock for years and years and wear them literally everyday, all without any issues. But these were a waste of money and I am surprised that they would not stand behind a product that they sell. Very disappointing to say the least!
AJ
January 22, 2026
If I could give 0 stars I would
If I could give 0 stars I would. I purchased a pair of Birkenstock clogs for healthcare that are worn in an operating theatre. They split after only a few months so I requested a refund. Over 2 months later I am still awaiting that refund. I have spoken to multiple people all whom promised me I would receive that refund in the next couple of working days. Yet I am still waiting. The customer service is pathetic. They don’t care once you have purchased the product and have no urgency to helping process refunds (despite their policy being 14 days once received). The fact I am still waiting for the refund is outrageous and I will not be purchasing Birkenstocks ever again.
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