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I had a bad experience where my new Birkenstocks rubbed my feet raw and caused bleeding due to how stiff the leather was. I asked if I could swap them for a different pair, but the company just told me to wear socks with them and walk around indoors to soften them up. Not the solution I was looking for.

These Birkenstocks caused some serious problems for my feet and actually made them bleed. The material was incredibly stiff and rigid. When I contacted them about getting a replacement, their suggestion was to wear socks underneath and just break them in by walking around my house. That wasn't helpful.

WARNING: DO NOT BUY FROM HERE. Placed an order almost two weeks ago for two pairs of shoes and it's still just sitting in processing with zero updates or shipping information. Their customer service seems nonexistent. I was on hold for more than an hour trying to reach someone with no luck. Sent several emails and never heard anything back. They charged me three hundred dollars and vanished. This is completely unacceptable and feels like a complete rip off. Just order from someone else because this place feels like a scam.

What a disaster. Delivery went wrong in multiple ways and I never got my shoes. They promised someone would contact me back but nobody did. Not ordering from this company anymore.

Absolutely terrible. The delivery process was a complete mess, and my shoes never even arrived. Customer service said they'd call me back but never did. I won't be ordering from them again.

Returns were handled without any issues whatsoever. Based on that, it was definitely a good experience.

The return process went smoothly with no complications. That alone made for a positive experience with the company.

I've spent significantly at Birkenstock this year buying eight pairs of shoes worth over a thousand dollars. When one pair didn't fit and I was abroad on the trip they were purchased for, I narrowly missed the return window, so I reached out asking if they'd make an exception just this once. They declined. After several back and forth conversations and requesting escalation, they simply said no. I'd worn them twice and the only visible sign was light creasing on the leather, which is completely natural. They still refused to help out. I think this is really wrong, and I'm speaking openly about it because their policies are way too rigid and should be more understanding toward repeat customers who have supported them. Birkenstock really disappointed me here.

I've been a big customer this year, buying eight different pairs totaling well over a thousand dollars. Unfortunately, when a pair didn't fit as expected and I was away on an international trip and missed the return deadline by just a few days, I contacted customer service asking for a one time courtesy exception. They refused flat out. Even after several back and forth messages and requesting to speak with a supervisor, their answer was still no. The boots had been worn only twice and had minimal leather creasing, which is completely normal, yet they wouldn't budge. I find this absolutely outrageous and it's made me want to speak up because they really need to rethink their customer service approach and be more flexible with long time buyers. This is unacceptable, Birkenstock.

I spent over fourteen hundred dollars at Birkenstock this year, purchasing eight pairs of shoes. When one pair didn't fit correctly and I was traveling internationally and missed the thirty day return window by a few days, I contacted their team hoping for a one time exception. I was completely rejected. After sending multiple messages asking them to escalate to management, they basically said no and that was it. The boots had only been worn twice with just some minor creasing on the leather, which is totally normal, but they refused to make any kind of accommodation. This is absolutely unacceptable, and I'm frustrated enough that I'm speaking out publicly because their policies need to become more reasonable and adaptable for customers who have been loyal to them. Not cool at all, Birkenstock.

Really impressed with how straightforward the process was. The instructions for measuring your feet were simple and ordering took just minutes. Delivery happened right on schedule as stated. Got my first pair of clogs and they're the perfect fit. This was my initial time buying straight from the company after shopping with them through other retailers.

Everything was clear and easy with straightforward foot sizing guidance and a quick checkout. My order arrived exactly when promised. These are my first clogs and they fit wonderfully. I'd purchased from them before through other channels but this was my first direct order, and everything went smoothly.

The process was straightforward and simple with clear sizing instructions. Ordering was a breeze. My shipment arrived on time as promised. I bought my first pair of clogs and they fit perfectly. This was my first purchase directly from the company after buying through other retailers before.

I bought professional Boston clogs in May, and by early fall they were already needing a sole replacement. That shouldn't happen with a shoe at this premium price. The support team wasn't helpful and basically told me to find someone online who repairs shoes, which would run about fifty dollars per pair. This feels completely unjustified and I got no real support. Won't suggest them or purchase from them going forward.

Got a pair of professional Boston clogs back in May and by early October the sole needed replacing. That's not acceptable for a premium product at this price point. When I reached out to customer service they were dismissive and just suggested I find a repair shop online, which would cost fifty dollars. That's unfair and unhelpful. Wouldn't recommend and won't be buying again.