Blue & Cream is an online and retail fashion store offering clothing and footwear including jeans, pants, and sneakers. This page shows what RetailCoupons.com shoppers have said about their experience with the company, with ratings and reviews updated regularly to help you decide whether to shop there.
Blue & Cream Reviews
3.3
16 reviews
What Shoppers Say About Blue & Cream
Created with AI, based on recent reviews
Blue & Cream receives polarized feedback, with shoppers split sharply between strong advocates and highly dissatisfied customers. The positive reviews celebrate the store's product selection and quality, though these positive perspectives represent only a portion of the feedback. However, the overwhelming majority of recent reviews detail serious issues across multiple areas: refunds are allegedly denied even for items returned due to poor fit, customer service is described as unresponsive and dismissive (including accounts of customers being asked to leave the store), orders fail to ship or arrive as described, and the website's payment processing system frequently rejects valid payment methods. Multiple reviewers report being ignored after attempting to contact the company through email or while seeking return authorization.
The most consistent complaint involves fulfillment and post-purchase support. Customers describe orders placed weeks prior with no shipping updates, unresponsive customer service despite multiple contact attempts, receiving items different from what was ordered, and payment processing failures that prevent purchase completion. Several shoppers report having to dispute charges through their credit card companies. The pattern suggests systemic issues with order management, communication, and refund policies rather than isolated incidents.
Customer Reviews (16)
Sorted by: Most recentNathan P.Feb 2, 2021
This turned out to be a pretty rough experience overall. I placed an order but wasn't happy with what arrived, so I tried contacting customer service and discovered they barely have one. After sitting on hold for what felt like forever, I gave up and sent multiple emails instead. Still haven't received a single response. I'm not sure who's managing this operation or what their background is in retail, but they clearly need some serious coaching on how to run a professional business.
Stephanie G.Dec 1, 2020
I never write reviews but had to make an exception this time! I've been ordering from B&C online for years, but after their Black Friday sale I was blown away by how amazing the staff is. My family expanded a lot recently so I needed to find everything in one spot, and their quality and selection made it super easy. I picked up the entire Cotton Citizen and Wheeler's lines for the guys, grabbed some special Madeworn, Pangaia, and Private Label pieces, plus those incredible Golden Goose shoes and Aviator Nation gear for all the kids! Everything arrived already and I couldn't be happier with how smoothly the whole thing went. Everyone's going to love what I got them!
Rachel M.Dec 1, 2020
Blue & Cream is always my first stop when I'm looking for something new. Their website has constant deals that make it worth checking regularly, and I always find something worth buying. Plus their shipping is lightning fast - usually gets to me in just a day or two.
Blue & Cream Review FAQ
How is Blue & Cream's rating calculated?
Blue & Cream is rated 3.3 out of 5 based on 16 customer reviews. The rating reflects all submitted feedback, with recent reviews weighted to show current customer experiences.
What do shoppers like about Blue & Cream?
Reviewers who left positive feedback praise the store's product selection and quality of items offered, particularly highlighting their inventory of branded sneakers and specialty clothing pieces.
What are the main complaints about Blue & Cream?
The most common complaints involve orders that fail to ship within reasonable timeframes, unresponsive customer service via email, refunds or store credit being denied, items arriving that differ from what was ordered, and payment processing errors on the website that repeatedly reject valid payment methods. Several customers report being unable to reach anyone at the company to resolve issues.
Are there issues with Blue & Cream's refund policy?
Multiple reviewers report that refund requests were denied, even for returned items that did not fit. Customers seeking return authorization describe receiving only automated responses with no follow-up from staff.
Do shoppers recommend Blue & Cream?
Recent reviews are predominantly negative, with customers explicitly warning others to avoid the company. Those who do shop there recommend contacting them before placing an order to confirm current service levels, verifying shipping policies in advance, and being prepared to dispute charges if orders do not arrive or communication stops.