bombas.com Reviews
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1.7 / 5
Average user rating
8972
Total reviews
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bombas.com Reviews
Read real experiences from customers of bombas.com.
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HeyThere
February 7, 2026
Great quality!
Very happy with my socks. Very comfy and long-lasting!
Toni Clogston
February 6, 2026
HORRIBLE customer service
HORRIBLE customer service - it is all driven by bots apparently. Their website clearly states orders ship the same day but that isn't true. My order shipped 5 days later and is lost in transit from their facility to USPS and I keep getting "here's a link to show your status. They tout 100% customer happiness but they should say 1%. I am filing a complaint with my credit card company as clearly they cannot tell me where my order is but were happy to hit my card.
Becky A
February 5, 2026
No longer quality socks
I ordered some ankle socks before Thanksgiving. I received them after Christmas due to out of stock issues. The quality of their socks have gone downhill. I literally have washed them less than 5 times and they are piling. Also they do not keep my feet warm like they used to. I always purchased socks that were cotton; however, these do not feel like cotton. I probably am done buying socks from here after purchasing for years. They no longer are good quality.
Consumer
February 4, 2026
Avoid this company!
Company sent me slippers that were awful. The quality was terrible! They said to keep the slippers and they would give me a credit. I was more than willing to send back the slippers. However, they said no, keep them and we will give you a credit. After many, many emails, I never received the credit and the quality of the slippers is complete garbage. Do not buy from this company!
Soni
February 3, 2026
Do not waste you time or money
I thought that this was a good and honest company but it's all fake. They claim to have a customer happiness department but this department is either grossly incompetent or they are trained to ignore customer issues. I have been in an endless loop with this department and no one is addressing my concerns:1. I bought slippers and socks for my hubby, nephews, and other family members. Some needed to be returned due to not fitting. I bought everything from a sale but when my returns were credited, I was ultimately charged full price for the items that I kept2. Received a pair of used looking socks3. Why are the socks pilling after 3 weeks (that means worn 3 times)What a disappointment 😞
Frank Hartigan
February 3, 2026
HUGE drop in quality and responsiveness.
Five years ago I bought several pairs of Bombas merino wool men's socks. The last pair just wore out this week. In Oregon we wore them year 'round, and they lasted for years.Four years ago I bought more merino wool socks, and most of them are still in our rotation.Six months ago there were no merino socks available, just blended ones. I bought 6 pairs and held them for about 90 days before wearing (live in Spain, not cold yet). We started wearing the merino blend ones about 90 days ago and they are already pilling and wearing through.My opinion has gone from 100% positive, cheerleader level, to 33% positive with one order. Are there any plans to bring back the 100% merino men's socks? It took so long to be able to order Bombas in Spain, and now their quality has fallen WAY off. I will certainly never be paying 200 euro to this company again anytime soon.Of course, I expect nothing but more disappointment from sharing this information.
Sherri from SC USA
February 1, 2026
A simple exchange has taken forever
A simple exchange has taken forever! Still no product in hand. Simply asked for larger size in same exact product and now when I report they’ve had my return for over 2 weeks they ask what I want. They require return before sending new product, but apparently have no intention of sending new product.
Paula
January 31, 2026
Idiots
First off, I love the Sunday slippers (so far). They were a gift, perfect fit. The socks are terrible. I wrote to Bombas and got a totally idiot reply. They did not address my issue or questions. Womens size 7 is my size. The length of the socks are perfect. However I can barely pull the socks onto my calf. I am 5'1", 105 lbs.my legs are not fat or swollen. And I did not wash, dry or otherwise shrink them. Unfortunately I have a gift certificate for them. I guess I'll order another pair of slippers then write the company off as a bad investment. Note, not sure of exact date. They came as a gift.
Alpa Bhatia
January 29, 2026
Awful customer service - do not recommend
They used to be wonderful - excellent customer service. That is absolutely no longer the case (as you can see from all of the trust pilot reviews). The quality of the product has declined as has the customer service. I regularly order from Bombas, and have multiple pairs of slipper socks. I decided to order the slipper sock booties (which should have been the same thing, just a little taller). They were awful - terrible fit and terrible material. I decided to return them for a refund - they are not cheap ($140 for 2). I sent back the items, got an email saying my $140 refund is “complete” (seems that it was store credit). I went into my “wallet” and there was only $90 in store credit. I reached out to Bombas immediately, and have been going back and forth with them for a week (sometimes they don’t respond for days). Only for them to not actually look at the account and just make up BS excuses. For instance, the agent today told me a portion of the gift card was used on a different order. The order she noted was made in December. My return happened in January. How could I have used the funds a month before I got the funds?? Please make it make sense!! Unfortunate because I used to love the product, but now I will not be ordering from them in the future due to this type of service.
Nam
January 28, 2026
Bombas Happiness Guarantee
I purchased Bombas socks online about five years ago, and after heavy use a few pairs recently developed holes, which felt reasonable given how long they lasted.Bombas Happiness Guarantee exceeded my expectations. After sending photos of the damaged socks and a brief back and forth with support, they issued a gift card equal to the full value of my original order, far more than just the three pairs that wore out. That level of service made me feel truly valued and grateful to be a Bombas customer.
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