boohooman.com Reviews
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2.3 / 5
Average user rating
13395
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for boohooman.com.
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boohooman.com Reviews
Read real experiences from customers of boohooman.com.
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Heena Khan
February 10, 2026
Worst customer service ever
Worst customer service ever
SS
February 10, 2026
Don't expect a refund on returns - £224!
MUK122129751[#24512525]Tracking # JJD0O02233691058369It's been almost 3 weeks since BoohooMAN recieved my return as per tracking confirmation. There is no urgency to process a refund, AI repsonses and holding repsonses rather than progress updates.This are typically the actions and characteristics of businesses in financial trouble.I'd recommend NOT buying from this company but if you really feel compelled to ignore this, at least purchase on a credit card as they can't be trusted to operate to the industry standard.
Bigman
February 10, 2026
Great products and websites but check items are not oversized as is the fashion.
I really like Boohooman. Its tricky to get mens plus sized clothes and I have picked up some real bargains. I am on Boohooman Premium which means for £10 I have to pay nothing for postage or returns. The only problem I have is that everything is oversized now and the tshirts have baggy sleeves. I do end up sending back more things that I used too but its a sign of fashion not the brand.
Mi
February 10, 2026
Farce.
Returns process continues to grow more and more arduous, with error filled, slow, non-functional web forms, repeated requests for the same information, and inability to return fault jewellery using the portal is a farce.
Kevin
February 9, 2026
Bot customer service doesn't work
If I could give less stars I would, customer service is just bots sending the same scripted email constantly and not solving any issues.I recently returned an pair of trousers that were too small and like a lot of people am not 2 weeks in to trying to get my refund. I did select the gift voucher however to use it you also need a pin which wasn't included in the email I got with the voucher code. And so now I'm just constantly getting emails telling me I have to use the website to use my voucher rather than actually solving my issue of not having received a pin.
S Smith
February 9, 2026
Non-existent customer service.
I ordered some trousers for a Christmas present, but I was sent a t-shirt. In the returns process, I selected the wrong item sent as the reason for the return, but they still added a postage charge. I contacted their customer service, but received no response. Eventually, I gave up, returned them and reordered, only to receive the same wrong item again. I contacted customer service again, only to be fobbed off by AI asking me for information I'd already provided and asking for a photo, then telling me it couldn't process a photo. Eventually it said a member of the customer service team would be in touch, but three weeks later I have still not heard from them. I've contacted them again, just to be told they are busy. This is not customer SERVICE at all! It's an apalling way to handle their repeated mistake.
Jackie Welch
February 8, 2026
Return/refund process appalling
My son ordered two items of clothing which did not fit. I sent them back the day after the delivery was received following the correct process and asking for a credit note as he intended to buy the same items again but in a different size. It has been over two weeks since the returned items were received by Boohooman (we tracked on Royal Mail). He has not received his refund and everytime we have tried to communicate with customer service we have to start from scratch providing order references/delivery dates, wait for days for a response and even when received the responses are useless. Disgraceful.
Taurai Nigel Mafundikwa
February 7, 2026
Gift Card & poor Customer Service issues
Received a gift card for reimbursement after a return and it doesn’t work. Have gone for days communicating with a bot and agents who have failed to rectify the issue. Responses are inconsistent, late and ask repetitive questions. Absolutely disappointed!
Shannon Reynolds
February 7, 2026
Wasnt sure if my order went through on…
Wasnt sure if my order went through on the website which was frustrating but after speaking to kai on a fb messenger through boohoo man. They told me my order had gone through and I should receive confirmation email shortly which resolved this issue
tony
February 7, 2026
Avoid like the plague sent back an item…
Avoid like the plague sent back an item for a refund and was sent another gift card that didn't work informed them of the problem was told up to 72 hours to replace after that I contacted again and was told another 48 hours but still nothing so now we are at over a week just to send a replacement on top of the time to process the original return not impressed at all and not even an apology or goodwill gesture
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