bootbarn.com Reviews
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2.2 / 5
Average user rating
125
Total reviews
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bootbarn.com Reviews
Read real experiences from customers of bootbarn.com.
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Duffy Ladd
January 16, 2026
The worst Customer Service. This Company has Gone DownHill Fast
I have been a Boot Barn customer and credit card holder for years. They opened a new one by my house off Happy Valley Rd. and Lake Pleasant Rd. I went in today to buy new jeans and saw the hat steamer as I walked in. I asked one of the employees if the steamer was on. She was very polite and said yes it was and pointed to the steamer. I began shopping put a few things on the counter and then went to the steamer. After walking to the steamer an employee named Trinidad rushed over and said the steamer was for employees only. As I reached for my hat which I had worn into the store he said " Do not touch the hats or steamer" his words as he leaned against the counter. As i grabbed my hat he puts the back of his hand against my chest and pushes me back and began to do something in the cabinet below me. I asked him 2x in a calm voice to please move away from me. He just sat there and smiled at me. I then raised my voice loudly and asked him to walk away. He just leaned against the counter with a shitty grin on his face. I had to ask him multiple times to walk away from me. He then says fine I'm calling the police. Wow great customer service. This employee could have handled this in a much more customer-friendly and professional manner. I asked if the manager was there. He replied "no just me". He finally walked away then went to the counter and started talking on his phone . As a working cowboy and rancher I will never recommend this store to any of my friends nor will I give Boot Barn any of my business again and cancel my card. You lost a good loyal customer today.
felicia arreola
January 14, 2026
Went to boot barn in Grand Prairie…
Went to boot barn in Grand Prairie today and customer service was horrible! Older lady working this morning totally ignored me. Couple of men walked in she was all over them. She finally made her way to the register I walked that way, well she took off and never came back after she saw me standing there. I stood for few minutes then walked out….take my business elsewhere! Do better Boot Barn!!
Athena
January 8, 2026
I rarely leave reviews
I rarely leave reviews, but my experience with Boot Barn has been so frustrating that I feel compelled to warn others.I originally ordered a pair of Tanner Mark Wildfire boots online. The first pair arrived too big, so I reordered them a size and a half smaller. Unfortunately, the second pair was defective—the insole was not glued properly. I returned them, and because it was an online purchase, I was told my refund would be issued via mailed gift card, not back to my original payment method.Here’s where the problems really started.When you purchase online, you receive online-only discounts. However, when attempting to exchange or return items in-store, Boot Barn expects you to pay full in-store price for the exact same product, just in the correct size. That is unacceptable. I live 3.5 hours away from the nearest Boot Barn, so driving there only to be told I’d have to pay more for the same boots was not an option.I then ordered the same boots in a different color in my size. When they arrived, they had a tear in the leather—again, not acceptable for a $200+ pair of boots. I returned those as well and once again had to wait nearly two weeks for a mailed gift card.By the time I finally received the gift card, Tanner Mark had stopped restocking this boot to retailers, and Boot Barn had sold out of my size entirely. So now I had a gift card but no boots, and I was forced to buy the boots elsewhere (RM Tack Apparel) at full price: $209.Since I was stuck with the gift card, I tried to use it for other items. That turned into another nightmare: • The gift card wouldn’t work online due to a system glitch • I had to call customer service to place the order • The order was declined the next day • I had to call again to reprocess it • Boot Barn doesn’t ship to PO boxes, so I had to change the shipping address to my father’s homeAfter all of that, one pair of Ariat shoes I ordered arrived too big. I have now been trying for almost 5 days to get a return label. Customer service keeps telling me they don’t know why they can’t generate one. They say they’ll call me back—but no one ever does.While waiting, the size I needed has now sold out, and the shoes have been sitting in a box for over a week with no resolution, no label, and no refund.I am honestly beside myself. I have never in my life experienced such a long, complicated, and exhausting return process. Between defective merchandise, forced gift cards, system glitches, sold-out replacements, and nonexistent follow-up from customer service, this has been an absolute nightmare.Boot Barn seriously needs to address: • Quality control • Fair exchange pricing between online and in-store • Refund methods • Customer service follow-throughThis entire experience has cost me time, money, gas, and peace of mind. I would not recommend ordering online from Boot Barn unless you are fully prepared to fight for a simple return or exchange.
Patty Koury
January 8, 2026
CROOKS
Purchased several sweaters and 2 belts on line. Attempted to return excess items to store. All items discounted per their computer but I paid full price. Clerk attempted to clarify and gave me a receipt with full price reimbursement. Got home and found an email that they changed the amount by $50!!! WILL NEVER SHOP HERE AGAIN.
Chad Carr
December 31, 2025
Great Customer Service!!!
I was shopping for some shoes for my daughter for Christmas, this was the only place online that I could find them. Ordered and had them shipped in time for Christmas, but the delivery somehow got rejected and sent back to the warehouse.I called customer service and the woman I reached put me on hold, went to the warehouse, found the returned box, reshipped it two-day air (no charge to me) so it would be there in time. They made it on time and they were a hit. Amazing customer service!
Kacey Finnegan
December 29, 2025
This is a yes please and thank you ✨
I had an amazing experience my first time shopping at Boot Barn. The staff were friendly and offered advice on fit. I purchased Ariat jeans. I’m a size 2/4 and a 26R in the Perfect Rise Boot fit. Try them on. The perfect rise are an ideal fit. They make your butt look amazing while keeping everything else in place. They fit just right even after I washed and dried them.
Todd H.
December 27, 2025
Given a chance, they'll fix it.
I had an issue with their gift card provider, Buyatab. After nearly 10 calls and two emails in a 24 hour period to Buyatab, with no answer or reply, i reached out to Boot Barn customer service. This was their reply. I'll never do business with them again.Thank you for contacting Boot BarnUnfortunately we don't access to anything that they do. Reason why we give you a phone number of 855-446-0614 and an email address of bootbarn at buyatab dot com that you can use to contact them. If you want to talk to corporate about the matter, please call them at 949-455-0211. I do apologize for the inconvenience. I hope you get this taken care of!Happy New Year! PartyHaleyBoot Barn Customer Experience RepresentativeCall Us: (888) 440-2668_______________Since both posting this review and responding to said email, Boot Barn responded in less than 24 hours. From what I gather, the person responding was just as amazed as I was at how Haley had replied to me. I was assured that the issue was to be sent up the chain, although I'm sure the final result will never be relayed outside the office.I was offered a hefty percent off any order and, after having relayed my order number and that I turned down the added 10% military discount, they applied that, as well.For what it's worth, I got the careless employee of the day, Boot Barn realized it, and made it right. Therefore, I'm revising my review to 5 stars, since it's simply not fair to chop down the tree from one bad apple.
Ana
December 23, 2025
Racist in stores and overall greedy company
I’ve spent thousands at boot barn but I have had three times where I’ve been followed in the same store I’ve spent most of those and I swear theyre being racist they don’t seemTo keep such a close eye on anyone else. I was straight up accused of stealing once. That’s in store. Online points are missing and the site constantly glitches when I have a point balance and the balance will go away before the deadline it tells you I contacted them once they “gave my points back” as a one time courtesy it litwrally did not show up at all I never got them back I don’t have anything good to say and quality is continuing down with more polyester than leather or cotton available and prices through the roof My boot barn credit card may be the first credit card I ever close
Jim Clabo
December 16, 2025
Terrible Management Yuba City
Management of Yuba City location blames all their failures on the seasonal employees and partners for not making sales goals. All they are capable of is barking orders at employees. There's no positive coaching, no motivation or inspiration to perform. Had I known what a disorganized mess this business was, I would have never accepted the position. There's absolutely no joy or sense of fun working at this location. For management there, all there is is more negative pressure to sell. They claim the little training on there products and services are helpful but they put you in zones to work where you have not been trained and then criticize and threaten to send you home for not selling more products. Would I recommend this as a good place to work? No.
Michael j padilla
December 13, 2025
Bought a pair of work boots
Bought a pair of work boots. Looked great felt good. A week later my feet started hurting and continued to hurt. The cushion is very thin garbage. I paid 164 bucks. Worst pair of boots I ever owned.
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