Boot Barn Coupons & Promo Codes

Used to shop here but won't be coming back. Made an error and tried to notify them right away through email, but they shipped my order anyway. Now I have to deal with returning it for a ten dollar fee. Found the same item at another retailer for ten bucks less. This place lost my business for good. There are plenty of other options out there that treat customers better.

Had the worst shopping experience possible. No one came to help me locate what I needed. Staff just pointed and told us to search ourselves. Couldn't find anyone for the fitting room and couldn't even get basic assistance or a courteous greeting. Felt invisible and unwelcome. Definitely won't go back. The staff acted like they couldn't be bothered with customers, which felt incredibly disrespectful. Management should know this kind of treatment costs them business. I came in as a paying customer and left feeling worthless. I hate complaining, but this visit was genuinely that bad. Wrong is wrong and today was definitely wrong for your business. That's the last money you're getting from me. I'm taking my business elsewhere.

Called the local store to check inventory for my size and ask about their policy on exchanging boots that haven't been worn. Was told exchanges weren't possible. I double checked on their website and found they do allow exchanges for unworn pairs, so I called back and politely requested to speak with a manager. The person on the phone told me not to come in and not to call anymore. I hadn't been rude at all, just asking for a clarification on policy. This was totally unprofessional. Had to reach out to corporate to get answers. Hoping they send me the right size and a prepaid return label like they promised. If they do, I'll revise this review.

The management at this location constantly deflects blame onto seasonal and temporary staff for not hitting sales numbers instead of taking responsibility. Their only approach is bark orders and criticism. There's zero positive feedback, encouragement, or support for improvement. I wish I'd known what a poorly run operation this was before joining the team. The workplace environment is completely lifeless and joyless. All the leadership does is pile on pressure about sales targets. They say product training helps, but then throw you into departments where you haven't been trained and then get angry when sales don't skyrocket. Would I suggest this as a good employer? Not at all.

Purchased Durangos at the local store and when I got home I looked them up on another website. Same exact boots for sixty five bucks cheaper. This makes me really angry. They give out twenty five dollar coupons but you have to wait a whole month before you can use them. At this rate the company won't last much longer. It's unfair to charge loyal customers these inflated prices. I'm sitting on three pointless coupons and you're down one customer.

Grabbed a pair of Durangos from the local store and got home to check online pricing. Found those exact same boots for sixty five dollars less on another site. I'm furious about this. They hand out twenty five dollar coupons that you have to sit around waiting thirty days to use anyway. At this rate they're going to lose all their customers. It's not fair to charge your loyal shoppers so much more. I've got three worthless coupons sitting here and you've just lost another customer.

Had two pairs deteriorate within four months. Your claims about durability lasting a year under heavy use or multiple years under light use are false advertising. I'm skeptical of those promises.

Both pairs of boots fell apart within four months. Stop claiming they'll last a year with heavy use or two to four years with light use. That's misleading marketing.

Ordered narrow width boots online since the physical store didn't stock them. The package said 11B but contained 11D instead, which were much too loose. Took them to the local shop and was told they've never sold narrow boots. The manager seemed confused about what narrow sizing meant and kept suggesting wide instead. It's baffling that they offer B widths online and print boxes for them if they don't actually carry narrow boots. Nobody should have to eat three hundred dollars on boots that don't fit properly.

I placed an online order for narrow width men's boots because they weren't available in store. The box said 11B but inside were 11D boots which were way too wide. Brought them to the local location for help and the manager told me they don't carry narrow boots at all. She kept asking if I needed wide boots, which made no sense. Why would they sell B sizes online and print the boxes that way if they don't actually stock them? And why should I be stuck with three hundred dollar boots that don't fit my feet?

Purchased a hat at one location while traveling. When I unpacked it at my destination, I noticed a defect. I brought it to another store location for inspection and they tried cleaning it but only made it worse. They said they could replace it but had no stock. Since I didn't have my receipt from my original purchase, they refused to give me a refund. The original store promised to send documentation but never did. With my flight leaving soon, I was forced to accept a gift card worth less than what I paid. The card can't be used online so I'm stuck waiting for my next trip to use it. Additionally, the boots I bought had holes where strings had been threaded through despite ordering through their website. The store also attempted to charge my credit card multiple times which created thousands of dollars in holds on my account during my vacation, creating serious financial stress.

Went in looking for dress boots and was welcomed at the entrance, which was nice. Found several pairs to try on and fell in love with a brown pair that had a great heel for wearing with dresses. Removing them to put my regular shoes back on, the same salesman approached asking what I thought. I told him I really liked them and joked that a distressed black option would be cool since I liked the distressed brown. He spotted what looked like a mark from me taking the boot off. He jumped to the conclusion that I'd created the mark, but I told him it's a distressed boot so that marking was already there from the beginning. He kept accusing me and pulled out a boot removal tool, telling me I should use it instead. I said I didn't make that mark, but he insisted the boots shouldn't even be on display because they were damaged. I was confused since the distressed effect looked like it was part of the design from when I first tried them on. His demeanor was so off-putting that I decided against the purchase.

Was looking for dress boots and got a warm greeting when I walked in. I tried on several pairs and found a gorgeous brown pair with a nice heel perfect for dressing up. As I was taking them off to try on my regular shoes, the salesman who'd welcomed me came over asking if I'd found anything. I mentioned I loved these boots and joked that I wished they had a distressed black version since I liked the distressed brown. He noticed what he thought was a mark on the boot from when I removed it. He immediately blamed me for making the mark, but I explained it was part of the distressed design that was already there from the start. He accused me again and brought over a boot remover, saying I should have used it. When I said I didn't cause that mark, he claimed the boots shouldn't be on the shelf because they were damaged. I was genuinely confused since I thought the distressed look was intentional. His attitude was so unwelcoming that I decided not to buy them.

Had a stellar experience with their service and their partner company. They went above and beyond when I needed to make adjustments and process a return. Everything was handled with such professionalism and care. Telling everyone I know to shop with them.

Outstanding service all the way. Had to make changes to my purchase and go through a return process, and they made the whole experience smooth and painless. Highly recommending this company to friends and family.