boscovs.com Reviews
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1.8 / 5
Average user rating
204
Total reviews
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boscovs.com Reviews
Read real experiences from customers of boscovs.com.
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Fran Thibeault
February 3, 2026
Today was my first day ever at Boscov’s…
Today was my first day ever at Boscov’s and I must say it wasn’t the best experience. I wanted to start with curtains so I met Paula in this department. She was very friendly n tried to be helpful . When it came to check out that’s when it went south! My credit cards wouldn’t work n she had to order one panel which threw everything off! Took forever. I was patient until I couldn’t be anymore. I had planned on look at the clothes, however I was done at that point. Afraid to go back !
Sandra Leonard
January 27, 2026
On December 6th i bought an item at…
On December 6th i bought an item at Boscos I tried to use my military discount the girl took my paper an said I could not use it I needed Id asked what she wanted she said he would have to come in that would be a little hard he is deceased she said that is all the more reason I can not use it my daughter was with me an she called for the manager the manager said the same thing the clerk tore up my discount paper I felt like a criminal I just wanted to go my daughter pushed the issue when I got home I called customer service they advertise vets an family the girl told me I was able to use it I did put in a review in dec but it is not here I still feel bad every time I think of boscovs I want to cry veterans beware
Terry Eckenroth
January 17, 2026
So If you don’t like rude people, don’t go to Boscov’s at Park city mall
So, for the first time in two years, I decided to go shopping to park city mall in Lancaster and go to Boscov’s people on the floor. I’m assuming the sales people were so rude. They didn’t smile. One lady looked at me when I asked you a question like are you that stupid lady then I went to pay for my purchases, and the young girl at the cash register not even look at me, didn’t even smile at me, rang up my order, packed my stuff, and never even said thank you if this is how you wanna be treated when you go to a department store then go to Boscov’s. I think I’ll continue shopping with Amazon. You don’t get that response from them.
REbecca Walsh
January 13, 2026
Garbage cans needed in Parking garage at movie theater
I have called public safety a few times now. Not helpful and almost annoyed I am asking them a question.Sean said not his problem. I asked if he could direct me to someone who could help and said he doesn't know who would help. There is so much garbage in the Art Haus Garage. No garbage cans anywhere. I called the parking and they said the mall is in charge of picking it up. I pick up the garbage daily and put it in my work can. I will stop now. I have piled it up by the 1st floor elevator door in the garage. Please get cans so people have somewhere to put garbage and at least be kind when people are just trying to help Thank you
Big Money
January 8, 2026
Rude
Rude, customer service bad...selling call list, way shady 🙄
Keshona Samuels
January 6, 2026
Ralph Lauren Polo Disaster
I literally do not know if I should be upset with Boscovs or Ralph Lauren. I purchased a white Ralph Lauren collar polo. Literally brought it home to realize the collar had a spot on it. I needed the shirt for that day so I figured id put it in the wash. The shirt is so cheaply made it looked so dingy and worn down. I could not wear the shirt or take it back because the tags are off. Never have I ever experienced this with a brand new shirt. So disappointed!
Laura Marguerite
January 5, 2026
DO NOT SHOP ONLINE WITH THEM
DO NOT SHOP ONLINE WITH THEM. It would be zero if that was an option. I placed an order online, payment went through, but I got an error message. So I’ve been trying to contact them about it for two days and can’t get anyone to answer. I filled out a form and their response email gave me a link that didn’t work. About to file a fraud report, I guess.
Philip Gissen
January 3, 2026
Boscov Is In Process.
Boscov is ridiculous. Their customer service is surreal. My purchase has been in limbo for about two weeks. FedEx has stipulated that the package is out for delivery, in a town I never heard of, for three days. Boskov's customer service tells me the package isn't lost because "it's in process." I have no idea what that means. I have been told to call back in two days on two occasions. Each time, I'm told the item is in process. That is a wonderfully innocuous term. I should have used that excuse in an equally emphatic manner when my thesis was late. Boscov's is in process. Do not purchase anything from this store. Wait until they're out of process.
connolly-daley
December 27, 2025
Wonderful department store
Excellent good quality at competitive prices. Geared for the customers with kindness. A virtual department store with great, linens, Men's dprt. Women's, children, dining goods, chocolate department store too. Much more. Always fun. Much parking.
Susan K
December 21, 2025
Nightmare phone and online
It's like you need 50 people helping you through simple transactions. Horrible phone customer service. Online isn't a picnic either. I'm so frustrated. Call me Boscovs if you wanted the lengthy details. I love you but you need more training for your phone and online orders. It's an absolute nightmare and my husband and brother in law felt the same.
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