bostonproper.com Reviews
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4.3 / 5
Average user rating
926
Total reviews
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bostonproper.com Reviews
Read real experiences from customers of bostonproper.com.
Brands may not incentivize or pay to hide reviews.
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Priscilla
February 26, 2026
I have been a Boston Proper customer…
I have been a Boston Proper customer for more than 20 years. I was more than disappointed when a $160 jacket that I bought Began to shred the second time I wore it. I contacted customer service. Because it had been 30 days since I purchased it and it was worn, they refused to do anything about it, siting that it was worn, which speaks to my point. If close fall apart, the second time that you put them on, they shouldn’t be sold. Boston Proper is losing a 20 year customer because other refusal to stand behind their garment.
LW
February 15, 2026
I’m so unhappy with Boston Proper
I’m so unhappy with Boston Proper! I bought a dress and when it arrived the zipper would not unzip. I called them and emailed them and they asked me to send pictures of the dress. I did and never heard back. I checked with them for an update and still didn’t hear back. I started a new report by email and I heard back and they said my time had run out to get a refund!!! I am a huge Boston Proper customer and if this is the way they want to treat customers, I will go somewhere else. I could take the dress to a seamstress for a new zipper but I don’t even know if the dress fits because I can’t unzip it to try it on! Very improper way to treat proper customers!!
Cindy Mulligan
January 12, 2026
I bought a dress for a big event more…
I bought a dress for a big event more than 30 days in advance. The zipper broke within an hour of having it on. I wrote and they requested more info and agreed to give me a credit because I bought it more than 30 days. Turns out AI agreed. They respond to complaints without humans. After not getting credit they turned it to a real person and now told they will not fix the defective merchandise.Please beware of this company!!
Regina D Davis
November 20, 2025
E-GiFt Card Buyer beware
I purchased two egift cards a gift for my daughter. Its been four days and the cards still have not been delivered . Ive made three cards regarding this purchase. The rep ended up giving me the gift card numbers to pass to my daughter. This is a very tacky way to present a birthday present. Im very disappointed with this entire purchase.
Brooke
September 29, 2025
Amazing
Amazing! The products are trendy and customer service is very helpful! Love the website
Traci H
August 17, 2025
Love the look!
Love the look, quality and fit! I have ordered a few times and the clothes are great quality and look tailored for me! Size guide is right on and I love the whole outfits!
Joanne Oram
August 14, 2025
Great quality clothing and customer…
Great quality clothing and customer service. I recently had a delivery stolen from my front porch and after receiving a copy of my police report, my account was refunded the order amount.
Maureen
August 13, 2025
Would really like petite sizing
Would really like petite sizing
Brenda Stephens
August 13, 2025
Easy, Great Shopping
Boston Proper makes shopping easy. Clothes are always high quality and fit well. Very nice shopping experience!
Pam
August 13, 2025
More regular size pants that range…
More regular size pants that range between 29 to 30 inches would meet my needs better. Often times, I have pay more money to get pants hemmed.
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