Breck's Bulbs sells flower and plant bulbs, roots, and seeds for home gardeners. This page compiles shopper ratings and reviews for the store to help you understand what customers have experienced when ordering from brecks.com.
Breck’s Bulbs Reviews
1.7
18 reviews
What Shoppers Say About Breck’s Bulbs
Created with AI, based on recent reviews
Breck's Bulbs has a severely troubled track record according to shopper reviews on RetailCoupons.com. The most consistent complaints involve shipping delays and non-delivery: multiple customers report orders that never arrived, extreme delays of months to nearly a year, poor communication from the company, and lack of responsiveness to customer inquiries. Beyond logistics, reviewers cite quality issues including bulbs that bloom in unexpected colors, dried-out perennial roots upon arrival, and problematic customer service practices such as refusing refunds and offering store credit instead, failed promotional codes, and allegations of selective review moderation.
The small number of five-star ratings suggest that some customers have had successful experiences, but they are vastly outweighed by the overwhelming majority of one-star reviews. Rated 1.7 out of 5 by 18 shoppers, Breck's Bulbs displays patterns of unreliability in both order fulfillment and customer service that extend across multiple purchase occasions for the same customers. The company's failure to address shipping issues proactively, communicate transparently about delays, or honor standard refund requests appears to be a defining characteristic of the shopping experience.
Customer Reviews (18)
Sorted by: Most recentGregory F.Oct 23, 2024
Lots of problems with this company and I could go on forever. I ordered a wide variety of bulbs and plants but the quality was all over the place. Their so-called premium plants are anything but. I received rotted bulbs and plants, dried up shriveled rhizomes, completely dessicated specimens that were just stick and dead roots, and some plants were barely a quarter inch with dried stems. Getting them to address these issues has been a nightmare. They push back hard against giving refunds and instead want to send replacement certificates. Why would anyone agree to that when the replacement items might have the same defects?
Mark V.Oct 10, 2024
Their customer service is top notch. Really pleased with how they handled everything. I'd be happy to order from them again without any concerns.
David R.Oct 10, 2024
Had an amazing experience with their customer service team. They were super helpful and responsive. I'd definitely order from them without any hesitation in the future.
Lisa B.Sep 18, 2024
Skip this company entirely. I've had multiple orders with them and ever since they updated their system, they can't find anything I ordered. They've completely stopped helping me. I had plants from last year that should have been eligible for replacement, but they won't assist because their system has no record of my orders. Total waste of my time and money.
Robert M.May 27, 2024
I placed an order on May 15 for a special gift and heard nothing for over a week. On May 23 I got a note saying FedEx would deliver on May 25, but the package never showed up. It's still sitting in the original FedEx distribution center. I haven't received any updates or tracking notifications. On top of everything else, I actually paid for shipping through this company. Don't get fooled by their plant selection. It's just not worth all the headache.
Michelle T.Aug 17, 2023
Really disappointed with my iris order. The plants arrived basically dead or nearly dead, super tiny with practically no roots at all. When I asked about a refund, they said no but offered a replacement or store credit instead. Pretty frustrating situation.
William G.May 25, 2023
This company keeps harassing me and won't stop sending mail to my house even after I've filed THREE complaints with the Better Business Bureau. I've never even purchased from them, but when I contacted them directly asking them to remove my address, they flat out refused. That was my first complaint. They agreed to stop after the BBB got involved but kept sending stuff anyway, which led to a second complaint and an official apology from them. Then a week later more mail shows up. They're disrespectful and can't be trusted. Stay far away from this company.
Breck’s Bulbs Review FAQ
What is Breck's Bulbs rated on RetailCoupons.com?
Breck's Bulbs is rated 1.7 out of 5 stars based on 18 customer reviews. The majority of reviews (78 percent) are one-star ratings, while 17 percent are five-star ratings, with very few reviews in between.
What do shoppers complain about most?
The most frequent complaints involve orders that never arrive or arrive significantly late, sometimes many months after the purchase date. Customers also report poor communication, lack of response to emails, and customer service issues such as refusal to issue refunds (offering store credit instead), failed shipping codes, and product quality problems including bulbs that bloom in unexpected colors.
Are there any common positives mentioned in reviews?
Five-star reviews are present but extremely limited in the dataset. While some customers have had positive experiences, the positive reviews are far outnumbered by negative ones, making it difficult to identify consistent positives across the customer base.
Should I order from Breck's Bulbs?
Based on the review data, shoppers should be aware of significant risks including shipping delays, non-delivery, and customer service challenges before placing an order. If you choose to order, consider whether you can tolerate potential long delays and have backup plans for your gardening timeline.
How can I write a review for Breck's Bulbs on RetailCoupons.com?
You can share your experience with Breck's Bulbs on RetailCoupons.com to help other shoppers make informed decisions. Reviews should be based on your actual experience with the company's products and service. Note that some reviewers have reported concerns about review moderation practices.
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