brooksbrothers.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 195+ users reviewing Brooks Brothers. Read verified ratings and real customer experiences on brooksbrothers.com before you order.
Related articles
1.9 / 5
Average user rating
195
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for brooksbrothers.com.
Brands may not incentivize or pay to hide reviews.
brooksbrothers.com Reviews
Read real experiences from customers of brooksbrothers.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
A.P.
March 18, 2026
Are Deliveries by Wagon Train?
What's happened to BB delivery? Ordered on March 10 won't receive (unless there is yet another delay) until March 27th?? 5 star on quality 1 star on delivery,
Tom Goraj
March 6, 2026
Always a luxury experience for me, top notch!
I’m really surprised at how low they scored, I don’t understand it. I have been buying online and in person for a while now and the experience has been positive. The one time I did have an issue, they went out of their way to make it right. (both the online chat and a personal call from the manager of the store in question) I feel like the clothing is affordable luxury and the customer experience in store and online is great. The people who run the chat feature are awesome and have always helped me get the answers I needed. I wouldn’t buy a suit from anyone else. I have 11 Brooks Brothers suits and going tomorrow to get 2 more. I wouldn’t recommend getting 1818 suits online since you need to get the pants altered and because of the “drop” you really need someone who knows how to fit you to help find the right fit. The cashmere sweaters are amazing and if you wait for the clearance sales you get an amazing value. The 1818 dress slacks are the best fitting pants I have ever owned. I also have a closet full of their luxury dress shirts. Again great quality and they go on sale all the time.
Phil
March 1, 2026
Poor Customer Service.
I have been a Brooks Brothers customer for over 30 years. What I experienced at the Brooks Brothers Outlet Store in Tinton Falls yesterday was extremely disappointing. I guess gone are the days of customer service at BB.There were probably 4 to 5 associates in the store. However, it took well over 10 minutes before someone even greeted me or asked if I needed assistance. I finally received assistance to confirm my neck size and sleeve length. After I was measured the associate did get me two shirts to try on. However, when I came out of the dressing room, the associate already moved on to another client and the other associates were occupied doing other tasks. I guess they thought their tasks were more important than assisting me or for that matter other customers.I was also disappointed in the manner in which the associated were dressed. I would describe it as unprofessional compared to when Brooks Brothers associates would dress in BB clothing or other fashionable clothes. BB is high quality clothing and not cheap. I pay the premium because the clothes last for a very long time. I also shopped at BB because your customer service was much better than what I received at a department store. I’m hoping my experience was a one-off versus a degradation in customer service due to the desire to enhance margins, poor employee onboarding, or shift in culture.To add insult to injury, I attempted to email them directly to provide feedback. The email was returned because the service email listed is no longer functional!
Mei Li
February 7, 2026
Do not buy their online product
I agree with the previous review in that they had an outdated online system and this time they made their customers pay for their mistakes.I have ordered two silk blouses from Brook's Brother's online website and input my correct shipping address. Then I found out that they delivered it to an address I moved away six years ago. When I called their customer service, they told me it was not their responsibility. Their first explanation is that my account must be associated with an old address. I thought maybe that was the cause so I logged into my account and it shows only one address, which is my correct shipping address. Then it gave another explanation that even if I input correct shipping address, my "apple pay" would default to my previous address. There is a bug in this logic because they did bill me the correct address, which is my current address. I am not sure what they are covering up but if they decide to change the shipping address after I explicitly inputting a correct shipping address, shouldn't they let me know of it? I think they are trying to covering up their mistakes and I am appalled by their lack of customer service.
Randi Klein
February 4, 2026
Really excellent experience at tysons…
Really excellent experience at tysons store. The ladies department has really great options and designs love it!
Ram Maharaj
February 2, 2026
Extremely horrible e-Commerce system
Extremely horrible , outdated e-Commerce system.In this era of AI , brooks brothers cannot "cancel" the order or "Change the payment method" after an hour of order submission.Amazon for example, allows cancelling orders, Change payment method & changing shipment method, till the order is in shipping status.Where in the world is Brooks Brothers in terms of systems ? This speaks of how the company is doing. Seem a deteriorating quality & lower customer base, which makes it having a dying e-Commerce system.
leslie anderson
January 27, 2026
Brooks brothers quality and style
I really love the quality of the women’s blazers and sweaters. I love the three shades of jeans . Maybe worth a second look.
Marianne
January 15, 2026
Donna P helped me and she was…
Donna P helped me and she was absolutely fabulous. She knew how to put outfits together was able to help me bring together great outfits at a great price for me and all the presents I needed! I would highly recommend working with Donna. All right
Larry
January 12, 2026
Wife bought me a coat at brooks…shit quality
Wife bought me a coat at brooks brothers and zipper didn’t work from day one, only wore coat one time, I would call that disgusting quality, by whoever makes their coats, will never buy any of they crap again
Olivier P
November 30, 2025
I order a pair of trousers of size 46…
I ordered a pair of trousers of size 46 but size 52 arrivedI asked by mail for an exchange: no answer. I phoned: no answer. None of my subsequent emails have been answeredIt really looks to be a fraudulent company: Bullshit-Brothers?
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).