Brooks Brothers Coupons & Promo Codes

What's going on with Brooks Brothers' delivery times? I placed an order on March 10th and it's not arriving until March 27th and there might be more delays. Their quality gets five stars but their delivery process gets one star.

I ordered two silk blouses online and made sure to enter my current address. However, the items were delivered to an address I moved from six years ago. When I called customer service, they basically said it wasn't their problem. They first claimed my account had an old address on file, so I checked and it actually only showed my correct current address. Then they changed their story and blamed it on some kind of Apple Pay glitch that supposedly overrides your shipping address. That doesn't make sense though because they charged my correct current address. I'm not sure what excuse they're covering up, but the fact that they changed my shipping address without notifying me is completely unacceptable. Their customer service response was disappointing and it seems like they're trying to hide their own operational mistakes.

I'm really impressed with the quality of the women's blazers and sweaters they carry. I also appreciate the variety in their jeans offerings. Might be worth checking them out again.

This company's customer service is absolutely terrible. I wanted to order a $150 shirt online, but the product page didn't include care instructions. When I called customer service, the representative was clearly overseas and there was literally a rooster crowing in the background the entire time. I asked where he was calling from and he said he was offshore. When I requested to speak with someone in the US, he told me that wasn't possible. I placed the order anyway but changed my mind within an hour and tried to cancel. They refused, saying the order had already been processed and the rep barely spoke English. This has been one of my worst experiences with what's supposed to be a premium clothing company. They've really let themselves go downhill.

The customer service representatives are polite enough, but they're basically trapped in an absurd system of bureaucracy. They have to use generic responses that don't actually solve your problems.

I've had nothing but problems with Brooks Brothers clothing. Everything I've purchased, from shirts to suits to jackets, has either ripped or fallen apart. The materials are clearly not durable and their customer service refuses to accept returns or take responsibility. I've spent thousands of dollars trying out this brand and all I've gotten for it is cheap, low-quality garments. If you look at other customer complaints online, you'll see this is a widespread problem with their stuff falling apart from normal wear, washing, or just sitting in the closet. This company shouldn't even be in business.

I bought two cardigans in grey and navy, both silk-wool blend, from their European site. The quality was really disappointing. After just five wears, unsightly pilling showed up where the sleeves rubbed against my body. The fuzzy fibers were impossible to remove and would stick to my shirt all day, even after washing them exactly as the label instructed. This isn't what you expect from a supposedly upscale brand, and it's nothing like the products I used to get from their US location years ago. When I contacted their European customer service, they asked for multiple photos and then offered me a 10% discount code as a solution. I was honestly appalled by that response. I won't be ordering from them again.

Never order anything for shipment from them, whether you shop on their website or in a physical store. They ship the wrong items and you end up spending hours dealing with getting your refund. They're absolutely terrible at fulfilling orders.

Don't bother ordering anything for delivery, whether it's online or from a store. They constantly ship the wrong items and then you waste hours trying to get your money back. Their shipping department is honestly the worst I've dealt with.

Their online customer service is really bad.

I've placed two separate online orders and both times the warehouse sent the wrong item. It's clear that Brooks Brothers uses an outdated and poorly organized system of product codes and barcodes that's not compatible with anything competitors use. Even when I ordered in-person at their retail location, the staff messed up the order entry and I had to go back and fix it myself. Their system is so old-fashioned that for in-store pickup orders, employees literally have to look up items on the website, write down the code on paper, and then manually type it into the register. Since slim and classic fit items have separate pages, mistakes happen all the time. Instead of actually fixing the underlying issues, Brooks Brothers just passes all their problems onto customers. Orders that were supposed to have free shipping get marked as paid shipping in the confirmation. They refused to refund state sales tax, saying the government controls that and my state should handle it. And forget about exchanges when they're out of stock, you'll just have to return everything instead.

Their customer support is awful and the return process is a nightmare. Plus the quality of their clothes has really taken a nosedive.

Their customer support is absolutely awful and the return policy makes things even worse. The quality of the clothing has really declined over time too.

This is a classic bait and switch scam. Their website advertises a sale offering four shirts for $249. You click on the sale banner to shop, select four shirts from what's displayed, and suddenly at checkout each shirt costs $180. The discount completely disappears no matter which four you choose or if you pick the same shirt four times. There's no live chat support to help you figure it out, so I wasted hours shopping only to discover it was a total scam with no way to get that advertised deal. It's disappointing to see how far this once-great American brand has fallen under current management.

Terrible customer support experience. The website advertised 10% off when paying with Apple Pay, so I tried to use that payment method. When I checked out, absolutely no discount was applied. I contacted customer support and waited forever for a response while they supposedly looked into it. Their answer was confusing at best: apparently you only get the 10% off if you order through a phone agent. The website never mentioned anything about needing to call someone to get the discount. When I pushed back and told them it was clearly shown on the site, they asked me to show them where I saw it. I told them it was right there on their website. Eventually they just said they couldn't help and didn't even know why the discount wasn't working. How did Brooks Brothers become so desperate that they hire people who have no idea what they're doing and can't solve basic problems? I occasionally shop there, but after this I'm done.