brownells.com Reviews
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2.1 / 5
Average user rating
269
Total reviews
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brownells.com Reviews
Read real experiences from customers of brownells.com.
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Steve Moyer
February 8, 2026
Just ordered a Burris scope from them
Just ordered a Burris scope from them. They had the lowest price. They had it shipped the following day and it arrived very quickly. Was packaged well and was just what I ordered. From the experience I had I would buy from them again.
Oilslick
February 7, 2026
No issues at all
I purchase from Brownells all the time. The prices are good and products are mostly in stock. Shipping is pretty quick too.
Jayson
December 14, 2025
Terrible customer service!!
Absolite garbage, avoid at all costs. I bought a midwest industries forgrip, it was improperly listed on their website and wouldn't fit my rifle bc of it.I reached out to brownells they told me I could pay to return it. When I pushed back that it was a an issue due to mistake on their website... they said they would investigate... then never heard back from them!!!TERRIBLE CUSTOMER SERVICE!!
Johannes
October 23, 2025
Waited 1 hour on the phone
Waited 1 hour on the phone, sent them an email, got a reply 1 month later. Absolutely garbage customer service Stay away!
no name
June 24, 2025
i just bought new foster ultra seating…
i just bought new foster ultra seating die and its faulty ya think they would give me credit for shiping cost to get sent to foster ....but no they screwed me ill never buy anything from the no service company agian....same on foster for leting out a bad seating die also that the bullet dosent fit there.measurements
GEORGE GREEN
June 14, 2025
Slight slow to start with but quick delivery in UK
I must say, my gun component took a few weeks from online order to my front door, but the stock did come from their US stock suppliers. Once it hit the UK though, it was really quick from ParcelForce. I am very pleased it finally did land at my front door. Many thanks
Danno
April 29, 2025
Authorized return never credited or responded to
I ordered a Sinclair Primer shell holder for a .22 Hornet case. It didn't fit the .22 Hornet case as claimed. Called Customer Service, they promptly issued a return label for credit. I sent the case holder back with an empty .22 Hornet piece of brass to show them the fault. They FedEx the piece of brass back to me with a letter saying the single brass was returned at my expense. I never got the credit for the shell holder, despite a follow-up letter to Customer Service. These folks have lost my interest and business.
Brian
April 14, 2025
Bad business practice. Stand behind the products you sell
I purchased a product and they are unwilling to warranty the product. All they would do was send me a link to the original manufacture to start a warranty claim. This is going to cost me extra money in FFL fees and time spent.
John Orlowsky
February 23, 2025
I ordered a part it was the wrong one…
I ordered a part it was the wrong one they charged me 24.36 and refunded me 16.95 for the wrong part they gave me a partial of the tax money that they charged me it was their fault it was the wrong part and they only gave me a percentage of what I paid and they didn't refund my shipping
Vlada Dutka
December 30, 2024
I am extremely dissatisfied with the…
I am extremely dissatisfied with the service provided by Brownells UK. I placed an order over a month ago, expecting delivery within the advertised 7-10 days. The order was placed in London, within the UK, yet it has still not arrived.I have contacted your support team multiple times via email, but my concerns have been completely ignored. This level of customer service is unacceptable.I chose Brownells UK expecting reliable service, but this has been a highly disappointing experience. Your lack of response and delay in fulfilling orders reflects poorly on your business. I hope this review prompts you to take action and improve your service.Sincerely,Vlada
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