build.com Reviews
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1.8 / 5
Average user rating
455
Total reviews
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build.com Reviews
Read real experiences from customers of build.com.
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RFB.NYC
December 30, 2025
May treat trade versus individual customers differently?
Usually when I see a site with horrible reviews, I concur. But in this case, I'm a bit dismayed. We've purchased at least $25,000 of materials from this site for our renovation, without a hitch. Disclaimer: We have been purchasing through our contractor, who has a representative they work with at the company. It's quite possible that individuals making smaller purchases have a different experience?
Diana Mui
November 5, 2025
Build.com is NOT a reliable site in any…
Build.com is NOT a reliable site in any way. We purchased three Toto toilets from them that listed a 5 year limited warranty, but that is completely wrong! The warranty is only 1 year according to Toto and Build.com won't take any responsibility for their inaccurate listing except to say they will change it. That doesn't us at all now that we have to make a warranty claim after 1 year and who knows how many other listings have inaccurate information on Build.com. DON'T BUY FROM THEM!
Burak Yahsi
October 5, 2025
FAKE TIKTOK SHOP
The reviews that give the impression that this company exists could be fake. They are fraudsters pretending to be the TIKTOK SHOP.
Leonard Breiding
September 1, 2025
Do not do business with Ferguson Home…
Do not do business with Ferguson Home or build.comI bought a $350 faucet from them but they sent me the wrong finish. I ordered nickel but they sent me chrome. Return cost was too much so I kept it. But that faucet is horrible, I hate it so much. And they will not allow me to leave a 1 star review.
Jesse Price East Coast ADV
August 20, 2025
DO NOT BUY FROM THEM
My wife and I are building a house. We bought our appliances through build.comWe experienced delays getting our certificate of occupancy. We did not have anywhere to store the appliances, so we didn't unbox them. The top of the refrigerator was CRUSHED. The door would not even close. They said that it was not reported before the 30 day inspection period and that I was stuck with it. Can't believe that we spent $2700 on a refrigerator that is completely useless, and they will not do anything about it.
Richard Howell
June 13, 2025
Great service
Great service! Mary was very helpful in getting the right price for us.Delivery was spot on.and the driver was more than helpful.took great care.will be back for more goods!!
Gary Fisher
May 30, 2025
Very Disappointing Experience
Very Disappointing Experience – BewareI placed two orders and never received any confirmation emails or updates. After a few days, I called to check on the status and was told the items were being shipped. I followed up again today, only to be informed that my order is now delayed by three months. When I asked about canceling and getting a refund, the representative said they weren't sure if that was even possible. This whole situation feels incredibly sketchy and untrustworthy. I would caution others to be very careful before ordering from this company.
Seva
April 19, 2025
Never trust Build.com
On Nov 2, 2024, I placed two orders on Buid.com, Inc (Chico, CA) (a.k.a. “Ferguson Home” and “Build with Ferguson”). The company charged my credit card $1,156.36 and $1,116.42. The first of the ordered items was shipped straight off, as it should have been. The story of the other (order number 90383184) is truly sad. On Jan 3, 2025, I was promised via email that it will be shipped on Jan 30. On Jan 24 the promise was to ship on Feb 5. On Feb 24 they promised to ship on March 11. On March 15 promised March 27. On April 16 they promised to ship on April 27. Their credibility in my eyes dropped down to zero. I repeatedly asked Build.com to cancel this order and refund my money (which they kept for no good reason for many months). I keep getting in response new promises to ship the ordered item, and no refund. I retained all their emails for possible legal proceedings. I won’t back down in the face of this blatant breach of contract. I will get my money back via credit card or, if necessary, via the court of law. Naturally, I will never again do business with Build.com and warn others to avoid it: every name Build.com uses should be a red flag.
Brett Calvin
April 3, 2025
Inaccurate inventory, difficult to cancel order.
I placed an order for a product they said was in stock and would ship within a few days. They charged my card immediately. A week went by, then they sent an email that the item is back ordered for over a month! I found the item available on another site and tried to cancel the order at Build.com. They said they couldn't cancel unless their vendor allowed them to cancel. I had to talk to a manager and force the issue in order to cancel the order. Will not do business with them again.
Ren DC
February 20, 2025
I will never purchase here again
I will never purchase here again. I made one purchase and returned it in the original unused condition and they took out about ten dollars. They did not return the whole amount. It's not worth calling over that, but I will voice my opinion in several places saying to stay away. I cannot trust this place.
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