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Don't order from them. I bought a $350 faucet and they mailed me the wrong finish. I ordered brushed nickel but got chrome instead. The return shipping was so expensive I just kept it, even though I really don't like how it looks. It's a terrible faucet and I'm upset with my purchase. What really bothered me is that they wouldn't let me post a one star review on their site.

In November, I placed two orders and got charged almost $1,200 and $1,100. The first one shipped right away like it should. The second order turned into a nightmare. I got email after email promising shipments that never happened. January 3rd said it would ship January 30th. Then January 24th pushed it to February 5th. February 24th promised March 11th. The dates kept changing all the way into April. I asked multiple times to cancel and get my refund, but they just kept sending new ship dates instead. They held onto my money for months. I've saved every single email they sent me because I'm prepared to take legal action if necessary. I won't stop pursuing this money back, whether through my credit card company or a court. I'm done with this company and I'm telling everyone else to stay away. Any name they operate under is a reason to be cautious.

I'd been happy with their products, so I ordered several handles and knobs to test out styles. When I returned the ones we didn't want, I discovered there's a $7 fee for each item shipped back, and they get sent to different locations. That means I already lost $7 per item before even getting my refund. I waited six weeks just to get money back on two items that cost less than $8 total. The system showed they'd received it, but I didn't actually see my refund until after I spent nearly 45 minutes chatting with someone asking where it was. They said they were backed up. This feels like a scam for small purchases. Steer clear of this place.

Worst experience ever. My package got lost somewhere in shipping and never arrived. Now they're saying I owe them a $150 restocking fee because I didn't receive it in the first place and can't send it back. That's completely unreasonable.

I purchased an expensive item three weeks ago and their website showed three in stock. When I called to confirm, two different representatives both told me it had been shipped out. It's still sitting with their shipping partner and hasn't moved. I wish I'd just ordered from Amazon instead.

I'll never order from this company again, and I'm warning others about my experience. They sent me a broken vanity top in pieces, and when I called customer support, they basically told me it was my issue to deal with. Sure, I got the purchase price refunded, but they refused to arrange the return pickup through their carrier. That meant my family had to spend our own money to have someone pick up this heavy item and haul it away. It's hard to believe any business would treat customers this way, but hopefully sharing my story will help others avoid the same nightmare.

I ordered three cabinet pulls that were supposed to be the same color, but one came in a different shade. Now I'm on my fourth attempt to get this fixed right. Every time I call, I'm stuck on hold for 30 minutes at least. Right now I've been on hold or in a chat for over an hour. The second and third shipments were completely the wrong item number, twice in a row! The fourth time they finally sent the right item number but the wrong color, even though my order clearly showed the right one. I'm concerned about ordering expensive items from them going forward because their mistakes are getting ridiculous. I actually really like the handles they sent me four years ago, so it's disappointing to see their service fall apart like this.

I ordered a kitchen stove three weeks back and they still can't tell me where it is or when it's coming.

I spent a lot of time picking out a vanity and two medicine cabinets and placed an order. A few days later, they emailed saying my order was on hold and would be cancelled unless I called. When I reached out, the rep was difficult about verifying my identity, even though they're the ones who asked me to call. While waiting for a manager, I looked up their reviews and saw stories about scams. I decided I wanted to cancel everything. They refunded the vanity, but kept charging me for the cabinets and gave me one excuse after another. The cabinets kept moving through their system from received to processing to shipping, and I spent days calling and emailing trying to stop it. I even contacted someone at the factory to prevent the shipment before it went out, but they weren't any help. Eventually, someone sent return labels and promised a refund with pickup. The cabinets came back on the 15th, but three days later they still haven't started processing the refund on the $600 charge. I was assigned to work with an agent throughout this process, but the situation dragged on endlessly despite their involvement.

Their customer service reps basically refuse to help you and then disconnect. Plus, they'll charge you ridiculous amounts if you need to return anything.

Their customer service is awful. Calls and messages to the reps go ignored completely. I spent over a month just trying to place an order for some closet system parts. They quoted me $749 for freight, then suddenly said it was $50. Once I finally got someone on the phone, I could never talk to the same person twice. Anyone I did reach promised to call back but never did, or they'd put me on hold and just hang up. I got frustrated and ordered straight from the manufacturer instead. They're getting my nearly 500 pounds of closet stuff to me through a standard carrier for just over $100. I'm finished with this company and will never use them again.

As someone in construction, I can say this was a disaster from start to finish. They delivered a mini split system when I needed a shower base. Getting a replacement would've taken over a week, and they offered nothing to make up for the cost of my delayed project. To top it off, they made me haul the whole mini split to a shipping store to process my refund. I switched over from another retailer to try something new, and I regret it. Definitely a lesson learned.

The package I received was damaged, so I refused the delivery. Tracking confirmed it got back to their warehouse within four days. Now three months have passed and I still don't have my refund. I've talked to four separate reps, and every single one said they processed my refund and it would hit my account in a few days. Nothing. Three months and still waiting on a $1,600 item. This seems intentional, like they're hoping you'll get tired and give up. Don't shop here. These people are running a scam.

I'd ordered from the parent company before, so I placed a bigger order totaling over $5,000 for two bathroom remodels. When items showed up, three pieces were damaged, including the bowl, tank, and sink countertop. Since they didn't want the broken stuff back, I had to pay to get them disposed of myself. Then I noticed one vanity I ordered for $1,200 was backordered three months out, so I cancelled it and picked a different one instead. They told me I had to cover shipping costs because that single vanity didn't hit their free shipping minimum. I pointed out it was part of my $5,000 total order, but that didn't seem to matter. So after all the broken items and switching products, they actually wanted another $85 from me.

I really trust this site when I'm planning home updates. Whether I'm looking for small stuff like door hooks or bigger pieces like vanities and cabinet handles, they've got solid pricing and plenty of inventory. Even with all the craziness during and after the pandemic, they've been super helpful and professional. The return process is straightforward and quick too.