Capezio sells dance apparel, footwear, and accessories for ballet, tap, jazz, and other performance styles. This page features customer ratings and reviews for Capezio.com to help you understand shoppers' experiences with the brand's products and service.
Capezio Reviews
2.4
15 reviews
What Shoppers Say About Capezio
Created with AI, based on recent reviews
Capezio receives sharply divided feedback. Shoppers who praise the store highlight quality products, particularly mentioning excellent fit, durable construction, and soft materials in items like dance pants and slippers. However, the majority of reviewers report serious frustrations with customer service and operational processes. Common complaints include unresponsive email support, phones that direct callers to email without follow-up, inability to apply sales retroactively, return processes that take excessive time with unclear instructions, and return label issues for international customers. Several shoppers describe repeated attempts to contact the company without receiving responses.
The store's return and refund policies appear to be a significant pain point, with customers reporting 30-day refund timelines, delays in receiving return instructions, and issues with the online return request system not accepting order numbers. These service gaps stand in sharp contrast to customer expectations from modern retailers and appear to undermine otherwise positive experiences with the actual products themselves.
Customer Reviews (15)
Sorted by: Most recentLauren M.Mar 1, 2023
Communication and customer service are really bad. I won't be shopping with them again.
Victoria N.Jul 5, 2021
I strongly advise against buying from them. I ordered a leotard for my daughter that turned out to be too small. The tag was already off when I sent it back, but I included it in the return package. They refused to give me a refund, claiming the label was removed and that the item had been worn. That's completely false. Really not happy with how they handled this.
Andrew F.Dec 7, 2020
The reps don't understand their own products or how their returns even work. I usually leave positive feedback for companies that deserve it, but after getting advice from a representative and placing an order, the shoes were completely off in sizing. They said they'd cover return shipping so I agreed, but the free return label doesn't actually work from Ireland. I had to pay my own shipping costs which is roughly a third of what I originally paid for the shoes. Really let down by Capezio and the representative's lack of knowledge.
Gregory C.Dec 25, 2019
I have to agree with what others have said here. There really aren't many other brands out there like this one. I'm thinking about picking up something else for my partner and hopefully it works out well for us. The brand does seem solid overall.
Capezio Review FAQ
What is Capezio's average rating on RetailCoupons.com?
Capezio is rated 2.4 out of 5 by 15 shoppers on RetailCoupons.com. The ratings show a polarized pattern, with the majority of reviews at one star and a significant minority at five stars, and very few reviews in between.
What do shoppers praise about Capezio products?
Reviewers consistently praise the quality and fit of Capezio items, with specific mentions of comfortable fit, soft materials, solid stitching, and durable construction. Customers report that products like dance pants and slippers perform well even with regular use.
What are the main complaints about shopping at Capezio?
The primary complaints center on customer service and operational issues: unresponsive email support, phone systems that do not connect callers to actual staff, inability to apply advertised sales retroactively to previous purchases, confusing return processes with long wait times for return instructions, and return label failures for international shipments. Multiple reviewers report sending emails or making calls without receiving responses.
How does Capezio's return process work according to reviews?
According to customer reviews, the return process requires waiting for an email with return shipping instructions, which shoppers report can take an extended time. The company states refunds take 30 days from receipt of the returned package. Some customers have experienced issues with return labels not functioning and difficulty submitting returns through the online system.
Do shoppers recommend Capezio?
Recommendations are mixed. Shoppers satisfied with product quality recommend the items themselves but express hesitation due to service concerns. Those who experienced customer service issues strongly advise contacting the company before purchasing to address potential problems proactively.