carhartt.com Reviews
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1.5 / 5
Average user rating
760
Total reviews
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carhartt.com Reviews
Read real experiences from customers of carhartt.com.
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customer
February 6, 2026
Do not order from wip if you are not…
Do not order from wip if you are not willing to wait a month for a jacket.Delay delay delay
Donna Persico
January 29, 2026
Carhartt
I was shopping at Whole foods in Cincinnati and I saw Carhartt and that makes Donna feel uncomfortable!
Iain
January 26, 2026
Whatever is going on with your website
Whatever is going on with your website, impossible to get past the delivery address screen to make payment cause it keeps saying error select delivery method which I’ve done multiple times, customer support tells me I have to use a different device which I did and it’s the same, then they tell me I have to delete all my cache, download google chrome and try in incognito mode and it’ll fix the issue, well newsflash it don’t so sort your god damn website out so people can buy stuff
Tim Bean
January 24, 2026
Quality has left Carhartt
I have had great experiences with Carhartt clothing until recently. I purchased 2 pair of a style of jean paid 50 plus dollars a piece. Within 2 months one pair tore down the seam by the zipper bad enough where they are garbage and the other pair started ripping by the left rear pocket I made Carhartt aware of it never asking for replacement. Just telling them the quality went down hill. They said no we want to replace them. I sent them pics and they said we will complete the claim and send them out right away. Now they are saying send them in and we will decide within 14 days. I works 14 hour days. It’s not worth the hassle. I can just go to Tractor Supply and by 2 pair off cheap pants for a quarter of the price of Carhartt and get 6 months out of them. Don’t say one thing and do another that’s how people turn there back on you. Been a customer for I don’t remember how many years. Never thought of writing or reading reviews but after this incident and reading the reviews I don’t know if Carhartt is a wise choice anymore. Brought it on yourself Carhartt.
Lee Morrison
January 23, 2026
CARHARTT MAKE SUBSTANDARD CLOTHES
If there was a 0-star I would use it 1 star is to high for this company I bought a cardigan from Carhartt. It was badly made and had a large hole in the collar so I sent it back using the labels they supplied now it is lost and no one can locate it .I have contacted Carhartt many times I just get an automated reply from there complaints team which have been no help what so ever Not only do this company made substanded clothes there complaints team are the very worst I have dealt with .DO NOT BUY ANYTHING FROM THIS COMPANY
Harry
January 21, 2026
A disaster from start to finish
A disaster from start to finish. Not only do they have about 75 different companies, all apparently with different customer service teams and processes, but if you’re based in the UK you’re forced to call their German team at a high cost. They don’t even answer, which makes the cost seem all the more pointless. I am sick to death of chasing for updates. Their team are flippant, lacking in empathy and lazy in their responses. This used to be a class brand. Now it’s a shell of its former self, relying on snide tactics and smoke & mirrors techniques to evade doing the right thing by their high paying customers. A ridiculous way of dealing with people. Avoid and spend your money elsewhere, these money grabbing charlatans don’t deserve a penny of it.
Nick Fitz
January 21, 2026
Carhartt Rain jacket
I bought a Carhartt Rain jacket similar to the Monterey jacket. The first day I wore it there were patches of the rain jacket that would soak with water rather than bead off, chest back and parts of the sleeves. I was left soaked after just a few minutes. I contacted Carhartt customer service for warranty the following Monday. I have been emailing back and forth since January 3rd its now the 21st. They are trying very hard to make the warranty process difficult to avoid the warranty. At first it seemed like they were going to replace the jacket. I provided everything they requested and photos of the jacket soaked thru in places and others dry.I always loved Carhartt but things seem to have changed with this company.
RONALD
January 16, 2026
The only problem I have with carhartt…
The only problem I have with carhartt pocket t-shirts is the threads come loose in the bottom of the pocket and things fall out of the pocket. This has happened on almost every shirt I have. They need to be sewn better on the bottom of the pocket.
S G
January 14, 2026
Bad product
I bot 3 pairs carhartt carpenter jeans end of august 2025, and the first jeans broke within a month, the second jeans broke in two weeks, same way and same spot. Shitty quality, looks like they're made from recycled toilet paper
Lori Rocha
January 10, 2026
I ordered a gift card for Christmas on…
I ordered a gift card for Christmas on 12/7/2025. I had not received on December 23. Called company, was transferred to third party "gift card" company. Was told that I needed to wait until JANUARY 10 to report a problem/get a refund. Called on January 10, was told the gift card has been sent and I could not cancel, just need to wait to see if it arrives. POOR CUSTOMER SERVICE. 5 weeks for a gift card to arrive is unacceptable!
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