casper.com Reviews
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Join 6,088+ users reviewing Casper. Read verified ratings and real customer experiences on casper.com before you order.
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2.0 / 5
Average user rating
6088
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for casper.com.
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casper.com Reviews
Read real experiences from customers of casper.com.
Brands may not incentivize or pay to hide reviews.
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Melissa F. Haley
March 30, 2026
Mattress does not live up to the hype
The mattress smelled like chemicals for days and days out of the box. It is so uncomfortable that my partner has new back pain. Even though we purchased a "cooling" mattress (which cost more) it is so hot that we toss and turn all night and have to leave a window cracked. And the sheets we bought ripped after only 1 year of use. Customer service was useless.
jason venrick
March 6, 2026
Casper is the worst mattress I've had…
Casper is the worst mattress I've had even my dog doesn't like it. Also they have made the return process so difficult and the 3 rd party company has scheduled the pick up twice and never showed both times. I highly recommend not purchasing anything from Casper.
Elena CPay
December 23, 2025
Lack of decent customer care, refund not received
If I could use a minus 5 review, I'd gladly do that. I have been waiting for a refund for more than a month (so much for 2-3 days and 15 into my card). on Dec12 I was able to chat (Ryan)with the promise of a refund within 2 dd. Nothing, sent msg, the chat is not working and I have been on the phone for the last half an hour with noone taking calls or knowing what is the waiting time. And the item was returned unopened on Nov 21, 2025
Sharon Cunningham
December 6, 2025
Worst online Customer Service EVER
I ordered 2 pillows online , under their policy you can try & return within 30 days I have been trying to get hold of their customer service dept for 2 weeks now to receive my return labels as I ordered online. No one ever responds to emails, when you call you’re on hold for around an hour then it just cuts off on you. You can press 2 for a call back, but no one calls you back. The customer service is horrendous! I have never received any service this awful! And the pillows are hard! Never again!
Jen 🌖
November 4, 2025
HORRIBLE Casper wave hybrid
My husband and I bought a Wave Hybrid Casper Mattress in 2020. It was very expensive but promised so much on its website. At a price tag of 3145.00, we believed it would be great! It was delivered in mid June and we went away for the summer. By the time we got back and actually slept in the bed and realized it was killing our lower back, the 100 days were now up. Forward 5 years later and my husband and I are now up multiple times in the night, my husband is lucky to get 5 hours sleep a night, and my hips are so out of wack that I have sciatica. Do not buy these beds. It is SO much money and SO much PAIN!!!
Kaleb Gardner
October 15, 2025
Reliable team
Super professional and reliable.
Eunise Medina
September 25, 2025
Frank was quick & effective at…
Frank was quick & effective at assisting my needs. He was kind and super responsive. Always nice when someone immediately assists your needs without beating around the bush.
Jen
September 24, 2025
Returning this mattress is proving impossible!
I purchased a mattress on Aug 17th. I requested to return it on Sept 6th. Today is Sept 23rd and I still haven’t been able to schedule a pick up date for this return. I’ve offered to drop it off somewhere to help expedite, but can’t do that either. Everytime I call, it’s just one excuse after another. I just want my money back. If you’re not 100% sure if you’ll like the mattress, beware, because returning it is proving to be MUCH harder than they say!
Joe Jimbob
August 16, 2025
Terrible mattress
I bought a Casper mattress in 2017 and from the very beginning it caused me back pain. I contacted customer service during the early months, and they told me it would “soften over time” — it never did.When I asked to return it, they refused because I was just outside the 100-night trial. Instead, they offered me £40 to buy a topper from Amazon. That felt dismissive and unhelpful given the cost of the mattress.Eight years later, my back is completely wrecked. The mattress never became comfortable and was one of the worst purchases I’ve ever made. Unless you’re willing to spend hundreds more on a proper topper from another company, I would avoid Casper entirely
Jocelyne Johnston
July 8, 2025
Broken box dumped on my doorstep
The mattress was delivered- it was left on my doorstep and the delivery person didn’t even wait to see if I was home. The box is broken and the mattress was very heavy for me to move. Expected it to at least be brought into my home and not just left on my doorstep.
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