Charlotte Stone sells footwear and shoes across various styles and colors. This page aggregates customer reviews and ratings for charlotte-stone.com to help you understand shopper experiences with their products, customer service, and policies before making a purchase decision.
charlotte-stone.com Reviews
2.5
8 reviews
What Shoppers Say About charlotte-stone.com
Created with AI, based on recent reviews
Charlotte Stone receives polarized reviews, with shoppers either praising product quality and customer service or reporting serious concerns. Satisfied customers highlight excellent craftsmanship, vibrant color options, and responsive support teams that handle exchanges efficiently. However, recurring complaints center on restrictive return policies (a three-week return window with only two weeks to process refunds), unresponsive customer service when issues arise, and security concerns including reports of fraudulent charges and suspicious account activity.
The store's return and refund processes appear to be a significant pain point for many shoppers, with customers reporting difficulty meeting tight deadlines and difficulty obtaining refunds or replacements for defective items. Additionally, some customers express frustration with promotional offerings like Black Friday mystery deals that do not clearly communicate product selection limitations, leading to buyer regret at the premium price point.
Customer Reviews (8)
Sorted by: Most recentJennifer M.Mar 12, 2026
WARNING: This appears to be a scam! When I tried to make a purchase, my bank contacted me about suspicious activity. Apparently someone had been attempting fraudulent charges across multiple websites using my card information. Be careful shopping here!
Marcus E.Feb 22, 2026
Really happy with my purchase of the Adam Solimar and Treasure styles. The craftsmanship is excellent and I'm impressed by all the vibrant color options available. Their customer service team was super helpful when I needed an exchange, and they got my correct size to me in just over a week from when I sent back the wrong pair.
Patricia W.Dec 3, 2025
I have serious issues with their return policy. Only having two weeks to process a refund is way too short, and the entire return window is just three weeks total. When I was trying to send back some boots for my daughter, I missed that narrow timeframe and they forced me to take a gift card instead. For the price point of these shoes, their customer service and policies are really inadequate.
Thomas P.Nov 15, 2025
Had a terrible experience here. Don't order from this retailer. Their refund policy is a nightmare and they just keep your money without honoring returns.
Jennifer T.Mar 7, 2025
Purchased a pair of marble sneakers that arrived with a manufacturing problem in the left shoe. I sent two emails trying to get help and never heard back from anyone. These shoes cost a lot of money, so I'm really frustrated by how they've handled this and their apparent lack of customer support.
Rebecca S.Dec 11, 2024
I've generally been satisfied with past orders, but I made a mistake with their Black Friday mystery shoe deal. I ended up with a pair of shoes that are absolutely ugly and don't show up anywhere on their regular site. I felt completely taken advantage of for spending $50 on something I despise. Their marketing doesn't make it clear you might receive products nobody wants, and when I complained, customer service basically told me tough luck. If you stick to shoes you can actually see and know you like, go ahead and order. Just stay away from their special promotional offers because those seem designed to unload their unsellable inventory while pretending to give you a deal.
David R.Dec 10, 2024
I've bought three pairs from this company before and was satisfied, but my last order was a letdown. The sizing wasn't accurate and the ankle straps were way too tight - you'd need tiny ankles to wear them comfortably. Since these shoes are made overseas and priced at around $250 a pair, the declining quality is really disappointing.
Amanda K.Dec 1, 2024
Outstanding shoes with fantastic craftsmanship and gorgeous designs. The customer service is top notch, and I really appreciate that they calculate and include import duties upfront so there aren't any unexpected fees when shipping internationally. I've placed about six orders now, including some mystery box and sample pair purchases, and every single time I've been thrilled with what I received.
charlotte-stone.com Review FAQ
What is Charlotte Stone's return and refund policy according to shoppers?
According to reviews, Charlotte Stone has a restrictive return window of three weeks total, with a two-week timeframe to process refunds. Multiple customers report frustration with these tight deadlines, noting that missing the window results in forced gift card credits rather than refunds. Shoppers recommend confirming the current policy details before purchasing, especially for items over a certain price point.
Do customers recommend shopping at Charlotte Stone?
Reviews are mixed. Satisfied customers who received quality products and experienced responsive support do recommend the store, praising craftsmanship and color selection. However, customers who encountered defective items, unresponsive support, or return policy issues advise caution. Several reviewers explicitly warn against ordering from this retailer.
What product quality issues have shoppers reported?
While many customers praise excellent craftsmanship and vibrant colors, some have received defective items including manufacturing problems in shoes. The primary concern is that unresponsive customer service makes it difficult to resolve these quality issues, with customers reporting unanswered support emails.
Have customers reported security or payment concerns?
At least one customer reported suspicious activity on their bank account linked to a charlotte-stone.com purchase attempt, with fraudulent charges attempted across multiple websites. This is a serious concern that potential shoppers should research further and monitor their accounts carefully if choosing to purchase.
How is the Charlotte Stone average rating calculated?
The rating of 2.5 out of 5 is based on 8 verified customer reviews on RetailCoupons.com. The distribution shows 38 percent one-star ratings, 25 percent two-star, 13 percent three-star, 0 percent four-star, and 25 percent five-star reviews, reflecting highly polarized customer experiences.