Charming Charlie Reviews

I picked out a dress for a trip and got it about 2 weeks later, which was fine since I wasn't in a rush. They sent me tracking info by email. The sizing was accurate and the dress matched what was on their site. Everything went smoothly and my vacation wasn't ruined.

I used to browse their store in the mall occasionally, so I figured I'd try their online site. My hesitation turned out to be justified. My order took almost a month to arrive, the sizing was way off, and returning anything felt like climbing a mountain. They clearly don't prioritize customer satisfaction based on how unnecessarily complicated they make returns. I wore one of the shirts once and the snaps just popped right off the sleeve cuffs. Since I can't easily fix snaps myself, I'm stuck with it. The items had zero labels - no size info, no tags, no care instructions whatsoever. I'm convinced something shady is going on and I'd tell anyone thinking about ordering to look elsewhere.

I wish I'd read reviews before ordering from them. The dress arrived looking nothing like how it was described on their site. The shipping took forever. When I tried reaching out about the issues, I had to contact them several times. The real problem was the dress description was misleading about details like pockets, which made the silhouette puffy and unflattering for a mini cut. They said they'd only give me store credit instead of a refund, as if I'd ever give them another chance. Think twice before buying.

Zero stars if I had the option. I placed an order for 5 rings back in late May. Three arrived in early June, but it's mid-July now and the other two, which were the priciest items, have never shipped. Their phone line is dead and they ignore every single email I send. I'm out $100 for merchandise that never even left their warehouse, and they won't respond to any attempts to fix it. It seems like they might be heading for closure again. I've had to dispute the charges with my bank. This is an absolute nightmare.

I'd give zero stars if possible. After 55 years of shopping experience, this is by far the worst customer service I've encountered. The customer service phone line doesn't work and there's no help button on their site like they claim. Your only option is emailing, which is painfully slow. You get a generic cookie-cutter response that says they'll look into it, then radio silence. When they finally answer, you have to start the whole process over again. My actual problem is that I only got 2 out of 3 items from my order and their explanations have been vague and unhelpful. I'm over a week into trying to get a straightforward answer. The clothes themselves are great, but dealing with them just isn't worth it.

I ordered something on June 10th. They said it would ship in 5 to 8 business days. Now it's been 13 business days and they keep telling me it's waiting for the shipping carrier to pick it up. I've asked three separate times to cancel and get my money back since I needed it for my trip and it's clearly not happening on time. All I get are robotic form letter responses and they won't cancel or refund. They're saying I'll have to wait for them to ship it out and then jump through their return process. Their customer service is disappointing and their policies are unreasonable when they can't deliver on what they promise. This was my first purchase here and definitely my last. Don't waste your money with them.

I will never shop with them again. This experience is exactly why I'm nervous about buying online. I ordered a bag on March 23rd and it arrived quickly and looked just like the photos. Then in May the strap completely broke. I contacted them and they asked me to send pictures so they could provide return instructions. After I sent the photos, the representative told me that since the break happened after the 30 day window, she couldn't help. Unbelievable. These people are con artists and fraudsters. They should be upfront about their return window before letting anyone checkout. Why would she even ask for photos if she was never going to actually assist? They pull the wool over your eyes and don't deserve another cent from me.

Would give zero stars if I could. Three and a half weeks have passed and my order still hasn't shipped. When I reached out, I got a generic response about orders shipping in 5 to 7 business days. That's fine in theory, but it's been 14 business days with zero action. I asked them to cancel and got told no because the order was already processed, despite it sitting in their system unsent. It's terrible how they handle things.

Don't buy from them. I got some Valentine's themed items and two weeks went by with no shipment. When I asked to cancel, customer service said I couldn't. Last year the exact same thing happened before they eventually cancelled after dragging their feet. I won't make that mistake again.

This place is a disaster! The quality of their clothing is really poor and cheaply made. You've got a strict 7 day window to return anything or you're out of luck. Avoid this company.