CheapEjuice sells e-liquids and vaping products online. At RetailCoupons.com, we aggregate verified customer ratings and reviews to help you understand the real shopping experience at this retailer, from product quality to shipping reliability and customer service responsiveness.
CheapEjuice Reviews
2.2
20 reviews
What Shoppers Say About CheapEjuice
Created with AI, based on recent reviews
CheapEjuice has a highly polarized customer base, rated 2.2 out of 5 by 20 shoppers. Positive reviewers report successful orders that arrive within a week with correct items and praise responsive customer support. However, the majority of complaints center on shipping delays lasting two weeks or longer, unresponsive support when contacted about delayed packages, and at least one instance of a critical system error displaying incorrect pricing and shipping charges in the thousands of dollars.
The stark divide between five-star and one-star ratings suggests either inconsistent operational performance or significant issues that affect a substantial portion of orders. Common frustrations include lack of resolution for undelivered items and the absence of refunds for problematic orders. While some customers report being "lucky" with timely service, the frequency of shipping and billing complaints indicates these may be systemic rather than isolated problems.
Customer Reviews (20)
Sorted by: Most recentWalter D.May 18, 2021
Ordered two 300ml mystery boxes on May 3rd and it's now May 18th with my package stuck somewhere in Maryland. I've contacted them several times and they keep saying their new carrier can't handle the volume and needs age verification plus signatures, especially in rural areas where people aren't always home. One person not being home apparently holds up an entire shipment. Asked for a refund and cancellation but was told the carrier won't start a claim until 10 days of no movement. This is the worst company I've dealt with in 7 years of buying juice online. Find another option.
Marcus J.May 3, 2021
Haven't experienced the problems some other people are talking about. Glad I discovered them before the PACT act restrictions came in. Fantastic pricing and great deals. If you want juice they definitely have what you need.
Nicholas H.Apr 30, 2021
The most unprofessional and lazy company I've dealt with. They gave false shipping timelines, lied about packing the items, and when I told them I wasn't buying from them again they spent hours arguing with me like children.
Steven L.Mar 29, 2021
It's day 9 and my package still hasn't arrived. My last 3 purchases have been like this. Takes over 5 to 6 days just to get anything shipped out.
Brandon T.Mar 19, 2021
Got 16 bottles of mixed vape juice and received every single one I ordered. Shipping was quick too considering all the pandemic-related delays at the time, arrived in just 4 days.
Ryan C.Feb 22, 2021
It's been over a week since I ordered and the postal service still doesn't have the package. When I reached out to customer service, they were dismissive and basically told me to shop elsewhere. Never got my order and the service was terrible.
Patricia K.Jun 21, 2020
Never received my three 60ml bottles. Tried emailing multiple times but got no responses. Called their number and just got voicemail with nobody calling back. I had the postal service investigate using the tracking number and found out they never actually sent anything at all. The label was created to make it look like it shipped but nothing was ever mailed.
Edmund G.Nov 4, 2019
I've been buying vape juice online for years and this was hands down the worst experience ever. My order arrived wrong. Called their phone number and hit a recording directing me to email. The email address they gave me bounced back as invalid. Found another email on their site that actually worked. Initially they apologized and promised to send a prepaid return label. Then they sent another email saying actually there was no problem and it was my fault. They wanted me to pay for return shipping and offered store credit eventually. This whole operation is a scam. Don't waste your money or time.
Gregory N.Aug 14, 2019
Bought some juice but they sent the wrong nicotine strength. Requested a return and sent back the unopened wrong product along with the tracking number and order info. Haven't heard anything after 3 weeks. Their support line goes to voicemail with a full mailbox. I'm out around $100 and they won't respond. Still haven't received the correct juice and they have my original purchase. This is basically theft at this point. No follow-up whatsoever.
Angela S.Jul 29, 2019
Ordered 2 weeks ago and my payment went through immediately. I never got an order confirmation or shipping notification. Filled out their contact form 3 separate times, sent emails, messaged them on Facebook, and called repeatedly. All I get is an automated recording and the voicemail is full. This was a $90 order.
CheapEjuice Review FAQ
Why does CheapEjuice have such extreme ratings?
CheapEjuice's ratings are heavily polarized: 30 percent five-star and 70 percent one-star reviews with no middle ratings. This pattern typically indicates that some customers receive good service while others encounter significant problems, most commonly shipping delays and unresolved delivery issues.
What are the most common complaints about CheapEjuice?
Recurring complaints include shipping taking two weeks or longer, tracking numbers that show no movement, slow or unhelpful customer support responses, undelivered packages marked as delivered without refunds, and at least one reported system error displaying incorrect shipping charges in the millions.
What do positive reviewers say about CheapEjuice?
Customers who rate CheapEjuice highly report orders arriving within a week with correct items, competitive pricing, and responsive customer support. Some note they have placed multiple successful orders, though even positive reviewers occasionally mention experiencing delays on subsequent purchases.
Would shoppers recommend CheapEjuice?
Based on review patterns, CheapEjuice appears risky. While some customers report consistent success, the majority express serious dissatisfaction with shipping delays and lack of resolution for failed deliveries. Multiple reviewers explicitly state they will not order again or are taking business elsewhere.
How can I write a review for CheapEjuice on RetailCoupons.com?
After making a purchase from CheapEjuice, you can submit a verified review through RetailCoupons.com describing your experience with shipping speed, product accuracy, pricing, customer service, and overall satisfaction. Your honest feedback helps other shoppers make informed decisions.