cheryls.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 330+ users reviewing Cheryl's Cookies and Brownies. Read verified ratings and real customer experiences on cheryls.com before you order.
Related articles
1.2 / 5
Average user rating
330
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for cheryls.com.
Brands may not incentivize or pay to hide reviews.
cheryls.com Reviews
Read real experiences from customers of cheryls.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Cooper
March 27, 2026
Customer service is a nightmare
Customer service is a nightmare. They have a product but beware..if you have any issues on the website or with delivery it is impossible to get support. The "chat" took 30 minutes and the issue wasn't resolved. The phone call (to some other country obviously) took 45 minutes and the issue wasn't resolved. I will never order from them again.
Pam Caster
March 25, 2026
Nope--delivery times way too long!
While the cookies taste great (if you get them before they are in a truck for 2-3 weeks), the shipping times make it impossible to order from this company. I placed several orders for Christmas which were a week late. I blamed this on the Christmas rush and placed two orders for birthday gifts. I placed these orders two weeks ahead of delivery date. The delivery date has come and gone and the cookies are nowhere near the delivery state. They have now been in transit for 6 days. Do not order from this company.
Rachel Henderson
March 17, 2026
Shipping is always an issue
Shipping is always an issue. Deliver is promised by certain date and is always late. Which sucks when you are sending for a specific occasion
Mike Thilman
March 16, 2026
We received a box of cookies for a…
We received a box of cookies for a Christmas and they got MOLDY and we had to throw them out. PLEASE DO NOT ORDER!!!
B R
February 23, 2026
DO NOT ORDER FROM COMPANY
DO NOT ORDER FROM COMPANY! Delivery instructions were not followed I purchased for my daughter’s birthday and they delivered it to the lobby sat by the restroom in public so anyone could grab a cookie. Instead of delivering to the suite/office name and address all listed along with phone call to recipient. Waste of money and ruined the surprise birthday present.
Stefani V
February 16, 2026
I wish I had looked at these reviews…
I wish I had looked at these reviews before I ordered from Cheryl's. I requested for an item to be delivered on 20 February it is already out for delivery five days early. That is unacceptable. I've chatted with a chat agent about it who told me to message back once I saw it was shipping too early. So I chatted again today with someone. I told him what the deal was their response after holding for like 10 minutes was oh I see you're checking the status of your order. No did you even read what I just sent to you. I'm trying to find out why my order is out for delivery five days early it was told to message you guys back about this once I saw that it was out for delivery. Left on hold again no one seems to want to give an explanation then he came back on the line and said oh it will be delivered on the day that you requested. OK if it's already in the town that it is going to five days early I asked him I said so what they're just gonna hold it somewhere for five days even though it's showing out for delivery? Asked him where he got his information and no response of any kind of help. Learned my lesson goodbye Cheryl's shame on you order from somewhere else
Trish Neece
February 15, 2026
Do NOT recommend. Seems like a SCAM business.
Ordered as a Valentines gift on 2/7 and was charged to my PayPal on that day Delivery was promised on or before 2/13. By Valentines Day cookies still were not delivered. In tracking I found they had not even been shipped yet!’ Customer Service had NO explanation of why they had my money but no intention to deliver the cookies. I would NOT recommend this place. Seems like a SCAM to me.
Frances Sherertz
February 10, 2026
Does not deliver on time
Cheryls is not to be trusted. They give you a delivery date and miss it by over 10 days. You cannot count on them at all. Buy elsewhere.
Jg
January 24, 2026
Cookies are delicious
Cookies are delicious! Definitely overpriced, but maybe not compared to other mail order gifts. I’m just not sure as I don’t do mail order treats much. If you watch for sales and coupons you can get them for around $1/cookie. I have ordered from here multiple times for myself and as gifts. I have had a couple deliveries be a day or 2 late, but my most recent delivery was 3 days early, to Indiana, even with the impending ice storm. I’d say if date it’s important order way ahead of time and keep an eye on the tracking.
Annette Pedus
January 1, 2026
I ordered a birthday cake with an early…
I ordered a birthday cake with an early delivery date so it would arrive on time. When it wasn't received by the recipient on the delivery date, I contacted Cheryl's Cookies. There was no customer service number so the only option was a chat. Eventually chat connected me directly with customer service. They couldn't find my order at all through FedEx tracking, so they offered to resend my order at no charge, how kind of them to not charge me for what I already paid for. The recipient's birthday had passed at this point, so they said they can deliver it in two days. Well, those two days have past and tracking told me it would be another two days before it's received. By this time it is well past the birthday. Not happy!
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).