Cheryl’s Cookies and Brownies Coupons & Promo Codes

Their customer support is absolutely awful. You might find a product you like, but if anything goes wrong with your order or how it arrives, good luck getting help. I spent 30 minutes in their chat feature and nothing got solved. Then I called their phone line which took 45 minutes and that didn't help either. I'm never buying from them again.

You can't trust Cheryl's with delivery dates. They promise one thing and then deliver more than 10 days late. This company is completely unreliable. Get your cookies somewhere else.

The cookies taste fantastic. They're definitely pricey, though maybe that's just how mail order gifts are since I don't order these kinds of things often. I've ordered multiple times for myself and as gifts. A couple deliveries were a day or two slow, but my last one came three days early even with an ice storm on the way to Indiana. My advice is to order well in advance if timing matters and keep watch on your tracking number.

I ordered a birthday cake with an early shipping date to make sure it got there on time. It didn't arrive on the date promised, so I called customer service. There was no phone number to call, only chat. After going through chat I was connected to customer service directly. They couldn't even find my order in the FedEx system. They offered to resend it free of charge, which is really generous of them to not charge me again for something I already paid for. They said it would come in two days. Well two days passed. Now the tracking says another two days. The birthday has long passed at this point. Really disappointed.

Worst support ever. I wanted to upgrade my order of 4 boxes to a bigger size right after ordering and they refused. I spent an hour between phone calls and live chat trying to get them to make this simple change, but they just kept saying they couldn't do anything about it. Completely frustrating.

I wasted nearly an hour trying to find a phone number for the outlet location near me in Ohio. The shipping costs were too high, so I wanted to purchase in-store instead. The location was listed on their website but the number wasn't working. Their chat support was painfully slow and unhelpful. I called several different numbers and nobody could assist. Eventually I reached the main office and got what I needed. For cookies priced at $2 per piece, the customer service should be way better than this.

Ordered at 1:52 PM Eastern time and requested to cancel at 2:51 PM Central time on the same Saturday. They said I couldn't cancel since it was already processed and ready to go. The agent told me 'thanks for understanding' which made zero sense because I don't understand at all. Why would you not let someone cancel just 2 hours after ordering? Done with this company. The prices are way too high for such terrible customer service.

Placed my order at 1:52 PM Eastern time and tried to cancel it at 2:51 PM Central time the same day. They told me I couldn't because it had already been processed and shipped. The agent even said 'thank you for understanding' which made no sense because I didn't understand at all. Why can't you cancel an order just 2 hours later on a Saturday? I won't shop here again. Way overpriced for such terrible support.

My Mother's Day package still hasn't arrived a week later and it's impossible to reach anyone to complain about this failure. They take your money and then their service disappears. The delivery window kept changing from before Mother's Day to May 12th to still not here on May 18th and who knows when it'll actually show. You can't even cancel or track properly until way after the expected delivery date has passed. This whole experience has been awful.

This will be my one and only purchase from them. The whole experience was unacceptable. I specifically chose them because they promised Mother's Day delivery. Not only did my package arrive late, it never showed up at all. I got no updates, no apology, nothing. The whole reason to order from a company like this is to do something nice for someone on a special day. They completely dropped the ball and ruined that for me. If you can't even guarantee what you promise, why should anyone trust you? I'm never ordering again and I'd recommend others go elsewhere unless they're fine with getting let down.

The cookies themselves are fantastic, honestly some of the best I've ever tasted. But here's the problem: if you need help, you get routed to a call center overseas. When I asked to speak with someone from the US, they got upset and said transfers weren't possible. Instead, they just connected me to another rep who also struggled with English. Don't get me wrong, the cookies are delicious, but knowing your support team is outsourced really takes away from the whole 'American-made' feeling. It's disappointing.

I sent a New Year's gift of ice cream sundaes and cookies to my friend and her son. When nothing arrived, I contacted them and they said they'd already let me know it would be delayed. That was a lie, they never told me anything. My friend was about to leave town so it was terrible timing. After a frustrating back-and-forth, they said they'd reschedule for February. When I checked on the new delivery date, the package was still in another state. At that point I just wanted a refund but they said no. I sat in their chat for an hour and a half waiting for a supervisor, then got disconnected with a promise someone would call. Still waiting for that call. Absolutely terrible.

We got a big box of assorted cookies as a Christmas gift. The real reason we wanted them was as a comfort gift for my brother who was seriously ill, but he absolutely hated the overly sweet frosted cookies. Those frosted ones made up about 60% of the box and their customer service didn't care at all and had no solution. To be honest, these cookies are overrated. They're just sugar bombs. It's no wonder so many Americans struggle with diabetes and blood sugar issues when this is what people recommend.

We have a yearly subscription with automatic payments and we placed an order for 5 boxes on December 17th going to 5 different families. They were supposed to arrive between the 20th and 22nd but we heard nothing. By Christmas Eve I tried reaching them through their live chat and the agent was rude and gave me almost no information, just kept asking questions. We got disconnected 4 separate times. On the fifth try the person was still rude and when I asked for a supervisor I was given a random number for a flower company and hung up on. I called it anyway and got transferred around. They finally told me FedEx had everything at a hub just 40 minutes away and promised delivery the next day. Complete lies. It's now December 25th at 2:15 PM and still nothing arrived. I'm canceling my subscription immediately.

Don't bother with their cupcakes. I'd never tried them before, not sure if they're new or something. I ordered six pumpkin spice and eight red velvet as part of a combo and they were awful. Seriously dry. The frosting was barely there and looked nothing like the pictures online. We couldn't even eat them. I left a couple honest reviews on their website and I'm still waiting to see them posted. Got an automated email asking me to contact customer service to make things right but haven't bothered yet. This was Friday and I didn't feel like dealing with them over a holiday weekend.