chums.co.uk Reviews
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1.4 / 5
Average user rating
1069
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for chums.co.uk.
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chums.co.uk Reviews
Read real experiences from customers of chums.co.uk.
Brands may not incentivize or pay to hide reviews.
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Janet
April 4, 2026
Arrived quite quickly and delivery good…
Arrived quite quickly and delivery good in all aspects. Good tracking and notifications. Front opening Bras are a really good fit and comfortable too. Reasonable price.
Pat Brothwell
April 2, 2026
Tried to order from you
Tried to order from you, chose item, got as far as paying but everything went wrong. Couldn't pay. System did not work. In fact nothing worked; cancelled order, at least, I hope I did, but as nothing was functioning decided it was all a scam and left the site. Hope my card has not been touched
Teresa Quinn
April 1, 2026
Absolutely appalling service.
Absolutely appalling service.You have received numerous phone calls from me and emails. You must be able to recognise my orders through my email address. You state that all your phone calls are monitored and I asked that you listen to these calls regarding my complaints.
customer
March 21, 2026
I've ordered several items from Chums…
I've ordered several items from Chums over many years. This time my order has been delivered to my old address ( which I left 12 years ago! ) Sent an email to them about this, but not even the courtesy of a reply. Doesn't appear they're remotely interested in putting this right
JACKIE
March 18, 2026
Waste of money.
I bought 2 Chuckle Chums for my daughter's & boyfriend's small dogs at Xmas as they love interactive toys. Neither worked. There was no vibration & the sound was crackly. The batteries are also very difficult to access. The 1 was chewed & the stuffing came out so the hard plastic mechanism was exposed. A total waste of £30.
Simon Guettier
March 13, 2026
Dreadful all round, profit above all
Apart from the fact that their goods are of poor quality, I have reported six or seven times that their login on the website doesn't work, and wasted hours on it. You are then forced to phone up to complain at 13p a minute, when they are at fault, not you. Really bad company, really bad customer service.
Stephen Myles
March 13, 2026
Customer service
Checked for item on website, item "in stock" and delivery will be in 3-5 working days. Ordered items on 28 Feb 2026 so should be delivered by 5 Mar 2026. After phoning Chums on 12 Mar 2026 to find out when I will receive my order I was told it is now in stock and will be delivered in 3-5 working days. You cannot believe the website when it says "in stock". You cannot expect Chums to keep customers informed about any delays.Overall Chums customer service is non existent. Will never order from them again. 13 Mar 2026 and still waiting for delivery. Chums say "I have requested further information from you via this Trustpilot platform" Cannot reply as I have not received the request.
Me Here
March 7, 2026
Cheap quality failed quite early
Cheap quality failed quite early, worse than that customer service just ignored me. I would never buy anything from this company again.
Carole M
March 6, 2026
Appalling Customer Service
Where do I start ! I ordered 2 pairs of jeans ( have used Chums before with no issues)1 pair arrived faulty ( sticky tape was stuck on them where they had not been hemmed-presumably denoting a faulty item ) I sent them back and a replacement was despatched via Evri ( obviously not boding well at this point !) and was left in a bin somewhere even though my NHS place of work for delivery is open 8am-10pm seven days a week ! Various emails and phone calls later a 2nd replacement was despatched and finally arrived nearly a month after the order was placed ! I thought that was the end of the sorry saga but no ! When getting my phone bill I found that the cost to the order/enquiry line ( which Chums had requested I call back on to sort out this mess ) had cost me over £23 -basically another pair of jeans ! So Emails went back and forth -I was not happy to accept a paltry £2.75 they offered me ( or the offer of free postage on my next order -they are delusional thinking they are getting any more business from me!) They took no responsibility for the complete fiasco from start to finish and I have no qualms in advising anyone not to order from them as their customer service is absolutely appalling! Chums response to my review is an absolute joke ! No acknowledgment that if they hadn’t sent a sub standard faulty item out originally then none of the above would have happened ! It’s a copy and paste generic response which goes no way towards them taking any responsibility or restoring any faith in their company !
Frank James
March 3, 2026
Pair of slippers (finally) arrived
Pair of slippers (finally) arrived, almost a month after being ordered, and I object to being bombarded with emails to buy more clothes from them before I've even received my first order. My first and last experience with them.
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