Cigar.com is an online retailer specializing in cigars and related products. This page aggregates shopper ratings and reviews to help you understand what to expect from the store's product quality, pricing, shipping, and customer service.
Cigar.com Reviews
1.7
6 reviews
What Shoppers Say About Cigar.com
Created with AI, based on recent reviews
Cigar.com receives overwhelmingly negative feedback from shoppers, with the vast majority reporting serious operational and customer service issues. Common complaints include unauthorized magazine subscriptions added to orders, significant shipping delays (orders taking weeks to process or ship), incorrect items being sent, and payment processing problems (particularly with PayPal not functioning despite being listed as an option). Customers also express frustration with slow order processing times and difficulty getting timely resolution from customer service. One positive review noted early delivery and good packaging, along with an easy-to-navigate website, but this represents a small minority of shopper experiences.
The pattern of complaints suggests systemic issues with order fulfillment, payment processing, and customer communication. Shoppers report that contacting customer service does not consistently resolve problems, and there are indications of potentially intentional mishandling of orders. For a company selling premium products like cigars, where customers may be purchasing gifts or spending considerably more for expedited service, the failure to deliver reliable fulfillment and transparent communication has resulted in customers stating they will not return.
Customer Reviews (6)
Sorted by: Most recentThomas W.Feb 4, 2026
They signed me up for magazine subscriptions that I never asked for or agreed to.
Rachel M.Feb 2, 2026
Submitted my order in mid-January and got a confirmation email right away. Then nothing happened. I didn't hear anything else from them for almost three weeks, so I finally called to check on it. Suddenly they're telling me it's being delivered the next day. This is really frustrating. The pricing might be decent, but getting your actual product seems like a gamble with this place. Not doing business with them again.
Robert S.Jun 26, 2025
Definitely staying away from this company for good. Ordered cigars as a gift and paid extra for expedited shipping. They sent the wrong thing instead, and I suspect it was intentional since they probably hoped I wouldn't bother returning it. When I called them out on it, they admitted it was their mistake and promised to send the correct item within a few days. Instead, I got an email saying it's unavailable. So much for that rushed shipping I paid for. I canceled the whole thing and they're now hassling me to return the wrong product myself. Won't be using them ever again.
Marcus T.Aug 17, 2024
Placed an order back in August and checked the status a few days later. The website showed it was still being processed. I called customer service to find out what was going on, and they told me it would probably ship in about a week. That seemed way too long to wait, so I just canceled it. Why does it take more than seven days just to get an order out the door?
Jessica K.Nov 9, 2023
Used to order from these guys regularly, but now I'm regretting it. I made a purchase using PayPal as my payment method, which they offer as an option on their site. It's been over a week and they still haven't processed the payment. When I contact them, they keep telling me to use a credit or debit card instead. If PayPal doesn't actually work, why is it listed as a payment choice? This feels like false advertising to me. They need to either remove it or actually support it. I'm pretty close to being done with them.
Cigar.com Review FAQ
What is Cigar.com's overall rating?
Cigar.com is rated 1.7 out of 5 based on 6 customer reviews on RetailCoupons.com. The majority of reviews are one-star ratings.
What do shoppers praise about Cigar.com?
Limited positive feedback indicates that when orders do arrive, some customers appreciate prompt delivery, careful packaging, and a straightforward website design that is easy to navigate.
What are the main complaints about Cigar.com?
Shoppers frequently report unauthorized magazine subscriptions being added without consent, extended order processing delays (one to three weeks or longer), incorrect items shipped, PayPal payment processing failures, and unresponsive or unhelpful customer service when issues are raised.
Do customers recommend ordering from Cigar.com?
Based on available reviews, the overwhelming majority of customers express strong dissatisfaction and state they will not order from Cigar.com again. Only one reviewer indicated satisfaction with their experience.
How can I leave a review for Cigar.com?
You can submit your own rating and review on RetailCoupons.com to share your experience with other shoppers. Customer feedback helps others make informed purchasing decisions and provides the store with direct insight into areas needing improvement.