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4.6 / 5

Average user rating

3902

Total reviews

Why these reviews matter

We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for cityexperiences.com.

Score

4.6

out of 5

Excellent

3.9K Reviews

5

77%

4

11%

3

4%

2

2%

1

6%

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cityexperiences.com Reviews

Read real experiences from customers of cityexperiences.com.

Brands may not incentivize or pay to hide reviews.

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B

Brenda Fritsch

March 15, 2026

Amazing experience

Amazing experience

C

CleaningCrazedMom

March 6, 2026

Tricky getting tickets for extended family

There were 10 of us from 3 households going to the Statue of Liberty together. We wanted to do the crown tour, but as we were limited to only 4 tickets per credit card and we didn't want some of us to be able to purchase tickets and others of us not (and then be separated during the tour), we waited a couple days until we could sit down in 2 different time zones with our respective households. By that time the tickets to the crown had sold out. This was irritating, but as only one of us had ever previously been to the crown (and one other of us had been to the pedestal) and the rest of us were all going for the first time, it was still a good experience. Off loading back at the dock on the NY side was very slow and hot and nauseating as the boat is rising and falling on the waves and everyone is crowded closely together. However, the experience was a good one overall. I just don't recommend going down to the first floor of the boat until everyone is off. Spare yourself the sea-sickness. Snacks, drinks, and mementos are for sale on the boat.

J

Jonathan Friedman

February 16, 2026

Awesome thing to do

Awesome. Done 2 cruises with them. Both excellent. Great way to spend day or evening. Will do again.

T

Teresa

February 13, 2026

A beautiful history

This is a two-hour walking tour, no bathroom breaks or rest stops, so wear comfy shoes and check the weather. It was an incredible experience. Maddy is extremely knowledgeable and shares the area's history with such pathos and enthusiasm. Really, it was a terrific tour that gave me a real sense of some of the human lives that played out in this city.

K

Keaton

February 9, 2026

One stop shop!

Super easy checkout process, loved the tour, and all of the options city experiences had to offer.

P

Paul Carey

February 7, 2026

Great and easy to deal with.

Great and easy to deal with.

D

David H Gray

February 6, 2026

Happy with Experience

We found all the staff we interacted with helpful and pleasant. We will definitely be back as our plans did not include enough time to see all we wanted to see. We definitely recommend spending the whole day between the two locations if you are history nuts like us!

S

Steve Lewis

January 29, 2026

Always 5 stars.

Always 5 stars.

A

Aminda Buttinger

January 24, 2026

Lovely cruise, great food and helpful staff

We went on a lunch cruise on the Thames today for my sisters birthday, we called before booking to check accessibility as one of us uses a mobility scooter and this was fine, the staff were helpful and accommodating, the food was lovely, we would recommend this tour.

P

Peter Bärlocher

January 23, 2026

Impressive and worth every penny!

On November 17, 2025, I took a trip to Miss Liberty (Crown) with City Experiences. Of course, I can only judge this off-season, but the experience and the well-organized itinerary clearly exceeded my expectations. The same goes for the very friendly and helpful security staff before boarding the ship (I had left my wallet behind!). It was a very impressive trip without any rush. Incidentally, I found the price to be more than fair, even extremely reasonable, compared to other attractions in New York, such as the famous and highly acclaimed Emp....Building!

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