Coop Home Goods Reviews

I bought something from Coop Sleep Goods mainly because they advertised a 100-night sleep guarantee. When I tried to return the item during that guarantee period, they wouldn't accept it. I completed their return process and reached out within the timeframe they specified, but they denied my return anyway. This directly contradicts what they had promoted before I made my purchase, and that guarantee was a big reason I felt confident buying from them in the first place. I'm really let down by this. A return guarantee doesn't mean anything if the company won't actually honor it. I'd definitely recommend that anyone thinking about shopping here takes a close look at their policies before deciding to buy.

This turned out to be my worst experience shopping online ever. Their website is broken. I couldn't log into my account, and the shopping cart link just kept looping without actually showing what I had in there. After struggling for a while, somehow a purchase went through, but I never got any kind of order confirmation. Then a week passes and I get a notification that my sheets have already shipped and will get here when I'll be traveling. They don't offer regular shipping options, so there's no way to reschedule or pick up the delivery later. I spent half an hour on the phone waiting for someone in customer service, and the whole time I'm listening to this awful guitar music on repeat. No matter how good the sheets themselves might be, I've decided to send them back and buy from a different company. This whole thing has just been a nightmare.

Their customer service has been terrible. Seven days ago I placed an order and it's still just sitting in processing status. I tried calling but could only leave a message, and nobody called me back even after two days. Just sent an email a few minutes ago. I'm thinking I might just ask for a refund instead. If they can't manage their customer service properly, what does that say about the actual quality of their pillows? Really frustrated right now.

This was my first time ordering from them and it went really well. Everything arrived without any problems. I ordered on April 15th and got my package on April 17th, which happened to be a Sunday and a holiday. The packaging was top notch.

Really disappointed with how slow they respond to emails. I sent one in and still haven't heard anything back.

I purchased an Eden pillow for myself over three years ago, and it's been such a hit that now every person in my family has one too. The pillows themselves are fantastic, but what really impresses me is something I rarely hear others mention: their outstanding customer service. My pillowcase recently developed a tear at the seam after sleeping on it every night for more than three years. I reached out because I wasn't sure what the process would be for filing a warranty claim under their five-year coverage. They immediately responded to confirm where to send it and shipped me a replacement pillowcase right away without any fuss. It was honestly the smoothest and most straightforward customer service interaction I've had. This company genuinely backs up their products and goes the extra mile to keep customers satisfied. I'm happy to tell anyone about both their pillows and the company itself.

What sold me was that it could be adjusted to fit what I needed. After a couple nights of tweaking it, I found the right balance of comfort and support for me. Now it's exactly how I want it to be.