cox.com Reviews
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1.2 / 5
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1554
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cox.com Reviews
Read real experiences from customers of cox.com.
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Kip Moseley
April 2, 2026
My internet is out again
My internet is out again, for the third time this month, and of course it can’t be fixed today. The first outage lasted four days, the second a full day, and now I’m being told it’ll be another two days before it’s resolved. We’re paying far too much for a service that’s down for days every other week. Our old provider may have been slower, but at least it was reliable.If your job depends on internet access don’t rely on Cox, they’ll leave you hanging. The only thing you can count on is them taking money from your account, whether you’re getting the service you paid for or not. Cox Communications is the worst.
Michael
April 1, 2026
Zero is my choice
Zero is my choice. They’re not the bottom of the barrel, but close. Over 25-years of subscription when I wanted to cancel my account they treated me like garbage. Asking what my address was and other intrusive questions.
Trent Checketts
April 1, 2026
Cox always has poor service
Cox always has poor service, frequent service outages, the worst customer experience, and when you want to leave them they make you spend an hour with them on the phone or in chat offering temporary cost savings and doesn't understand that their service is the worst.
Connie Cake
March 28, 2026
I got a new phone
I got a new phone - talked with on rep and she asked me if I wanted to hold the line for 5 minutes while transfer completed. I said yes - got disconnected. Called back got another rep - she's telling my grandson what to do, she transferred us to a technical person and my son in law spoke with Bob from the Phoenix call center. He was a blessing - smart explained what we needed to do and finally got it working Thank you Bob
Michael Golden
March 27, 2026
I've spent 6 hours on the phone with…
I've spent 6 hours on the phone with them over the past 3 days. They promised me an internet price that they then failed to give me, and they couldn't figure out how to trade in my son's phone for a new one. And now the phone is out of stock. I'm so unbelievably angry with their service that I'm shaking.
Anthony Ballenger
March 27, 2026
Cox communications wont assist you if…
Cox communications wont assist you if you have cap lock on? I LITERALLY AM NOT ABLE TO GET ASSSITANCE WITH MY ACCOUNT MY ACTIVE ACCOUNT THAT I PAY FOR EVERY MONTH BECAUSE I HAVE CAP LOCK ON? THIS IS THE TRANSCRIPT OF THE CHAT I JUST GOT HUNG UP ON This chat may have AI-generated responses and may be monitored to improve and personalize your experience. See our Privacy Policy to learn more. Hello thank you for contacting, my name is Chris A, I see you want to put your modem in bridge mode let me take a look at your account. May I have your name? 12:15 AM erick riviera 12:15 AM Chris A. Thank you please put your pin in this link im going to send, please do not put it in the chat Please use the secure link below to access the form. Your information will not be stored or saved: 12:16 AM i dont know what i selected, i dont remember selecting anything 12:16 AM Chris A. I'm sorry? 12:16 AM I DONT REMEMBER SETTING A PIN! 12:16 AM Chris A. Please refrain from using all caps, as for the verification, you will need to call in to get your account verified, once we have that then we can put your modem in bridge mode 12:17 AM i CAN USE ALL CAPS ANYTIME I WANT! HOW DO I SPEAK WITH YOUR SUPERVISOR 12:18 AM Chris A. There are no supervisors on at this time,. 12:18 AM SURE THERE ARENT 12:18 AM Chris A. Again please refrain from using all caps or I will have to disconnect the chat, 12:18 AM SO AGAIN HOW DO I SPEAK WITH YOUR SUPERVISOR I DIDN'T ASK IF THERE WERE ANY RIGHT NOW 12:18 AM Chris A. Thank you have a great day! 12:19 AM This chat has ended. Exit chat
Forrest Register
March 25, 2026
Worst internet provider ever
Worst internet provider ever. Nothing ever works and crashes extremely quickly I think the owners should shut down
Miron Lulic
March 25, 2026
They were overcharging me dramatically
They were overcharging me dramatically, I switched providers and they offered to cut my bill by 70%. Too late. They would not cancel. Kept stringing me along for an hour and a half with retention offers. Wasted my time. Horrible service. The representative was "Christ M"
Dave
March 24, 2026
Their customer service is abysmal
Their customer service is abysmal, when internet goes down because of them they do nothing to remedy it and will arbitrarily shut off your connection.
Stephanie flores
March 24, 2026
Worst company ever hung up on me twice…
Worst company ever hung up on me twice waited 15 min for them to argue about canceling my service.my 4th time calling back only to wait another 8 mins
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