COX Coupons & Promo Codes

Canceling with them was unnecessarily complicated. We've had constant internet interruptions for the last six months, and they were billing us one hundred seventy dollars every month for internet that barely worked. Finally managed to switch to another provider with fiber for just seventy dollars per month, and haven't had a single outage since. I'm refusing to pay that final bill because I didn't actually receive the service I was being charged for. I'm prepared to pursue legal action before giving them another cent. It's about the principle. They have no problem calling about money but completely ignore when customers have real problems. When your service is unavailable most of the time, credits should be given automatically, not requested repeatedly. My job requires a stable connection, and my child does school online. They owe me compensation for the service failure.

The service quality is pretty bad. A light breeze basically knocks out your connection. They advertise unlimited service but that's completely misleading. The price lock guarantee they mention is also not real. Your rates go up and they don't even tell you about it. I switched to Starlink and I'm really happy with that choice.

This company is absolutely awful. I'm handling the finances for my aunt who has service with them, and I'm trying to close out her account while she's in a care facility. Since her memory has declined, her login details don't work anymore, and I can't access the account. They've got two-factor authentication enabled and insist on sending a verification code to her phone, which obviously she can't receive from where she is. I have legal power of attorney for her finances, which should override all their security protocols, but apparently it doesn't mean a thing to them. Their system is locked down tighter than anything I've ever seen, and nobody can get around it. As a result, I'm just going to let the account go to collections and let them try to collect from a woman in a memory care unit. I'd rather set my head on fire and douse it with a sledgehammer than ever deal with these people again.

The customer service approach is honestly terrible. Whenever there's an outage from their side, they basically do nothing about it and won't make it right. On top of that, they'll sometimes just turn off your service without warning.

Dealing with their customer support has been a nightmare, and their technical support is equally disappointing. As a company, it's been pretty rough, although I will say the internet speed and reliability is decent. Besides that one positive, everything else about working with them has been absolutely awful.

The customer support is absolutely terrible, and their technical help is just as bad. This whole company feels broken, except for one thing: the actual internet connection itself works well. Outside of that single bright spot, my entire experience has been a complete disaster.

Extremely expensive for what you actually get, and the reliability is terrible. Don't sign up. Your service will go down nearly every single week, sometimes out for extended periods.

Way overpriced and totally unreliable. I can't recommend it. The connection gets cut almost weekly, and when it does you might be without service for many hours.

The costs are way too high and the service quality is unreliable. Skip this company. Your internet will drop out almost every week, sometimes staying down for several hours straight.

Absolutely terrible company. A bill I paid approximately three years ago just resurfaced on my credit file through a completely different collection agency. I can't believe I have to deal with this again! Keep all your paperwork and statements, people. I thought I was finished with this situation. Now suddenly there's a balance showing on my credit report with a brand new agent involved. When I challenged it with the credit reporting agencies, they claim they can't find any record of removing it when I originally settled. I even provided them with proof documents from multiple sources. This whole thing is a nightmare.

This company is terrible! They reported an old bill to a collection agency even though I settled it roughly three years back. Now it's showing up on my credit report again with a different collection agent! This is completely unacceptable. My advice is to keep every single receipt and document you get. I thought this was behind me, but now I'm facing it all over again. The credit reporting agencies can't locate proof of when it was originally removed from my report when I paid it. Even though I submitted documentation showing it was taken off, I still have to fight this. This is incredibly frustrating.

Ever since I spoke up about their horrible service quality, inadequate customer support, and expensive rates, my bill jumped way up. They won't provide any explanation for why the charges went up so much.

Right after I posted online about how bad their service and support are, plus their high pricing, they turned around and jacked up my monthly bill. They can't even explain why the increase happened.

Absolute worst company ever! Moving to Florida, we didn't look into reviews first. We were constantly getting charged overage fees, so I switched to unlimited internet for a hundred fifty a month. Year one ended and boom, they're raising it to a hundred eighty with a mandatory two year lock in or a hundred twenty cancellation penalty. After negotiations, I got it down to one hundred sixty and signed the contract due to some life stuff going on. Then Quantum fiber showed up in our area offering the same unlimited service for just sixty-five bucks. Called Cox to cancel, told them their prices were too high and our service kept dropping. The rep said maybe they could offer something better. I said match sixty-five. She said probably, let me look. I said no thanks, you've been overcharging me way too long. She says remember the hundred twenty cancellation fee. Obviously I do. Then she says well you don't have any Cox equipment so it's still a hundred twenty. Nothing about paying for the four days of service I had left in the month. Next day, a Cox rep called trying to get me back. I hung up on him. Two weeks pass and I get an email saying I'm in debt for sixteen forty-eight and they're going collections.

Worst company ever! We moved to Florida and didn't bother checking reviews before signing up. We kept hitting data overages, so I bumped up to their unlimited plan at a hundred and fifty dollars monthly for internet only. After year one, they notified us the bill would jump to a hundred and eighty, and we had to commit to two years or fork over a hundred and twenty dollar termination fee. They eventually knocked it down to one hundred and sixty when I pushed back, and I signed the two year deal because of some personal stuff happening at the time. Then Quantum fiber rolled into our neighborhood offering unlimited data for just sixty-five. I called to cancel and explained their pricing was unreasonable plus our connection kept dropping. They offered to negotiate, so I told them to match sixty-five. She said maybe, let her check. I was done playing games. She reminded me about the hundred and twenty cancelation fee, which I acknowledged. She then claimed we didn't have any of their equipment so it'd still be one hundred and twenty. No mention of prorated charges for the few days left in the billing cycle. The next day someone from Cox phoned trying to win us back, but I hung up. Two weeks later I got an email saying we owe sixteen dollars and some change and they're sending it to collections.