crateandbarrel.com Reviews
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Join 442+ users reviewing Crate and Barrel. Read verified ratings and real customer experiences on crateandbarrel.com before you order.
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1.2 / 5
Average user rating
442
Total reviews
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crateandbarrel.com Reviews
Read real experiences from customers of crateandbarrel.com.
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Ella Helstedt
February 6, 2026
I hate to be writing this review…
I hate to be writing this review because we’ve always had great experiences with Crate & Barrel in the past. Unfortunately, that has not been the case this time.These chairs began tearing within six months of purchase. After spending hours going back and forth with customer service, the final resolution was a 50% store credit—only after Crate & Barrel took back 100% of the product to their warehouse.We have been loyal customers for years, have purchased major items like couches, and even used Crate & Barrel for our wedding registry. We continued to return because the customer service used to be above par, but that clearly has changed.Between the poor durability of the product and the disappointing customer service experience, I no longer feel this brand justifies its pricing. Sadly, we’ll be making future purchases elsewhere.
Laura Nevison
January 31, 2026
Will never order from them again
Will never order from them again. On day 3 of delivering a 6k banquette and they didn’t show up. Customer service team doesn’t even know what’s going on and warehouse closed at 3:30??? One team told me they are on their way and another team told me delivery isn’t happening today. Unacceptable on so many levels. I expect more from a company like this. So disappointed.
Daniel Szamosi
January 23, 2026
Horrible customer service
Horrible customer service. Bought a 3000K sofa, Lounge II 93" 5 years ago and is now caving in. Customer service is not reacting to my request of a repair or new unit. I've had Ikea sofas that last longer. Very disappointed. Thought I was getting high quality and longevity with this brand.
Mary Ellen Austern
January 21, 2026
IMPRINT horrible!
Ever since IMPRINT took over acct management I've not been able to get into my acct. Making payments i impossible. Can't even do so with telephone payments. They won't accept my date of birth - which is MY DATE OF BIRTH - as part of the verification process. They are ridiculously convoluted and like that giant black digital box you cannot enter. Speaking w/reps gets you nowhere because they have little power to do anything. Welcome to The BORG...you will NOT become assimilated.
Margaret Ward
January 8, 2026
Do not refund $$
Cancelled item and they are not issuing a refund. They could not deliver in time for Christmas so I cancelled.Paid through PayPal which shows full amount for 2 items paid. Also shows the full amount taken from my bank account. Crate & Barrel are saying they only received payment for 1. I filed a claim through PayPal with pictures of supporting documents. It has now been 7 business days, no reply, no refund issued. Not good business.
Michael
January 5, 2026
Crate and Barrel/Babyletto Kiwi Deluxe
I bought the Babyletto Kiwi Glider DeluxeDecember 6, 2025 from Crate and BarrelFor my daughters January expect baby delivery. Order processing and shipping delays were never mentioned during theOrdering process. After inquiring about the the slow processing andShipping, I was informed it would be March of 2026. Upon contacting customer service they indicated there was nothing they could do, however, they did delete he delivery fee. After more BS excuses I asked for a refund. Crate and Barrel indicated that I would have to wait for the March delivery in 2026, then arrange a pickup and delivery back to the crappy company. I’ve had to go out again and buy a Nurtur&, which is better quality anyway, in my opinion. Crate and Barrel has the worse customer service I’ve ever experienced and I’m still out the money I paid in good faith. Do biz with this fraudulent, in my opinion, retailer at your own risk.
Heather
December 30, 2025
First and last time shopping on Crate…
First and last time shopping on Crate and Barrel.The absolute worst customer service I have EVER received from any company I have ever shopped with. Extremely unprofessional customer service agents. I have nothing good to say about them whatsoever.I will never buy from the company again.
Sal Elassadi
December 29, 2025
Don't waste your money buying furniture…
Don't waste your money buying furniture from this company.Service after sale is the WORST!! I bought 2 sofas for $7,800. In less than 8 months the 2 sofas are in bad shape, when you sit you sink and the back concussions are now flat and looks horrible!!I reached out many times to them, their answer that's I normal and if I want I could purchase replacement cores for $182 each, that would be over $700!!just a big name with bad product and bad service!!
SWH
December 27, 2025
Ordered a Christmas gift three weeks…
Ordered a Christmas gift three weeks ago and crickets from this company. They say it’s a third-party vendor, but they’ve already charged me and won’t let me cancel my order. We had to dispute it with our credit card. I would stay away from ordering from what you used to be a great company.
Merri Beth Klein
December 23, 2025
Worst shopping experience of my life
Worst shopping experience of my life. Buyer of furniture and/or online products beware.In store and online customer support was horrible. It started with my online purchase of a couch back in August. I was told by the manager that this would be a custom order so it would take 6-8 weeks . He also encouraged me to go ahead and order online. The first mistake I found out later. An email communication about my order said to expect deliver by early November. After that date passed with no couch I checked in. This time the order delivery was early December. After not hearing from C+B about the coach in early December I decided to visit the Bellevue store to ask for help. When I questioned the only person on the floor, I was told she could not help me since it was an online order. I explained to her the manager had told me to order online. She said he should not have done that and then proceeded to stare at her computer and ignore me. So that’s when I started calling customer service. Everyone said they look into the problem and call me back. That never happened. It was like ground hog day, every day. I asked if they had any of my previous calls on files and they said no. You can’t have customer service if you don’t record the customer problems. What a joke. On my 6th call after 4 months of waiting for this couch, I finally told the clueless customer service person I wanted an answer on what was going on with the couch within 2 hours or I wanted a refund. I finally got my response stating they were unable to fill my order and would give a refund. The amount of frustration I had unsurpassed anything I have experienced when purchasing a product. I have shopped at Crate and Barrel for over 40 years. I will never shop there again. I had already shared my story with family. After looking at reviews at on BBB and Consumer Affairs I know I am not the only one. What was once a good business is now a failure.
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