Crate and Barrel Coupons & Promo Codes

Complete scam operation at this site. The promotion stating Get $100 when you create a baby registry using their referral link violates Federal Trade Commission rules about clear disclosures. The referred customer creates the registry and gets absolutely nothing. Support staff explained there's a hidden requirement for a $750 minimum purchase. This is a straightforward rip off.

ABSOLUTELY TERRIBLE - HORRIBLE CUSTOMER SERVICE. The wait times are insane. No matter who you get on the phone, the customer service is awful. I waited over 23 minutes on hold just to speak with someone who turned out to be completely rude and showed zero empathy. I've been loyal for years but their outdated processes, cheap furniture quality, and bad service mean I'm done. That rep shouldn't even have a job.

I'm never shopping here again. This will be my only and last order with them. They advertised a fifteen percent discount for new customers but the code they gave me didn't work. I'd already spent time picking out items I actually needed and didn't want to search for them somewhere else, so I went ahead and paid full price. But that's it for me. I won't be back and I won't tell anyone to shop there either. They're not being straight with customers. There are way better options out there.

Very poor customer service. I bought a sofa five years ago and it's now falling apart and sinking in. Nobody from their support team is responding to my requests about getting it fixed or replaced. I've owned cheaper sofas from other brands that held up way better. I was expecting quality and durability with a brand like this. Really let down.

Skip this furniture company entirely. After the sale service is absolutely the WORST. I spent almost eight thousand dollars on two couches and in less than eight months they're both falling apart. When you sit down you sink and the back cushions are completely flat and look terrible. I reached out repeatedly and got the same response each time that it's normal wear, but if I want replacements I'd need to buy new cores for over a hundred eighty bucks each. That adds up to over seven hundred dollars in repairs. Famous name, terrible furniture, terrible support.

Bought a gift for Christmas about three weeks back and got nothing but silence from them. They claim it's through a third party seller, yet they already took my money and won't let me cancel. Ended up having to dispute the charge with my bank. This used to be a solid company but I can't recommend ordering from them anymore.

I can't log into my account online since that new company took over managing their credit cards. They've got a bare bones verification system that only works with regular phone numbers. You can't get codes sent to email or use VoIP calls, and they don't have any authenticator app options. It's like they went with the cheapest account management system possible. The phone reps are nice but they're drowning in calls (and you can probably guess why). This is ridiculous.

This was honestly one of my worst shopping experiences ever. They charged my card twice for a table and four chairs totaling almost eight grand. I had to open a dispute to get the duplicate removed. When I finally got the chairs three weeks later, they were covered in mold and I had to send them back. Then when they switched from Synchrony to a new credit card processor, I got slapped with a mysterious $100 charge. The dispute team is insisting I pay it anyway. Completely unacceptable and unprofessional. I'm warning everyone to look elsewhere.

Terrible experience trying to get help. Getting in touch with them is a nightmare and it goes nowhere fast. Like so many places now you have to wade through an automated system just to reach an actual human. I got disconnected multiple times and put on endless hold. When someone finally picked up they said they'd help then claimed headset issues and hung up on me. Later I got texts from what claimed to be that person saying they tried calling back and left a voicemail. It was clearly automated, not real. I made it clear I wouldn't deal with a bot and wanted an actual phone call back from a real employee. It kept saying it tried calling. No missed calls or messages showed up. These are the games companies play now to force machines on us. This whole approach of taking it or leaving it will tank these businesses when customers get fed up and walk away. I will not be spending thousands of dollars here again or anywhere using these tactics.

Placed an order for something listed as available and haven't heard anything back after a full month. DO NOT BUY FROM HERE!!!

I'm really upset after four weeks of waiting for a table that showed up completely destroyed and looks like it's been used already. This isn't acceptable and I'm stunned they'd send out something in this condition.

The excessive packaging on my order was absolutely ridiculous! I got two cotton fabric placemats delivered today and they showed up buried in an enormous amount of plastic bubble wrap. Placemats are not fragile items. They could have easily fit in a regular envelope with maybe one or two pieces of bubble wrap instead of the six layers that came with them. Yet this company puts out statements about being sustainable while shipping harmless little fabric items in massive amounts of plastic. Our planet is already choking on plastic waste. This is really disappointing.

The company itself and their customer service get five stars from me, BUT the actual product gets only two. That leather couch looks beautiful and looks comfortable when you're in the store but once you bring it home it's a different story. It's extremely uncomfortable and the bottom caves in. I'm under 150 pounds and can't even sit on it for long. I moved to a love seat instead. Unless you're a small person, don't waste your money on this.

The rep named Ambreia was absolutely fantastic! She sorted out a lost shipment with incredible professionalism and went above and beyond by following up with a phone call after checking on my missing order status. That's the kind of service people should expect from their customer support team.

I've been shopping with them for many years and my purchases have always turned out great. When delivery runs late, that's on the shipping company, not them. Had one item arrive damaged and they replaced it immediately without any hassle. Keep in mind the holidays make things crazy busy for retailers. I'm staying loyal as a customer because they carry stuff you literally can't find anywhere else.