diesel.com Reviews
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1.7 / 5
Average user rating
594
Total reviews
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diesel.com Reviews
Read real experiences from customers of diesel.com.
Brands may not incentivize or pay to hide reviews.
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Ileana Constantin
March 10, 2026
Shocking
I bought a £360 dress in November. The material damaged with the first wear with various threads coming off. I contacted the shop signalling the issue with no success. I contacted customer services and after 4 months of waiting they simply said the material was nit faulty and no apology, substitution or voucher was offered. Absolutely shocking.
Tasha
March 5, 2026
Worst customer service ever and I never…
Worst customer service ever and I never received my order and was lead in circles over and over trying to get a refund ..
Stephen Mckinney
March 1, 2026
Awful sizing
Sizing of jeans are wildly inconsistent ,ordered jeans exactly same size as pair i already had ,on arrival found to be at least 2 sizes bigger .Finally found right size after multiple reorders ,ordered two pairs, same size, same model but differentcolour ,when arrived one was miles bigger than other, how is that possible? Terrible experience
Diane Cahill
February 17, 2026
I purchased a belt online for my son’s…
I purchased a belt online for my son’s Christmas present. The sizing wasn’t true so I had to return it. After weeks of waiting to hear from them , I was informed the belt was damaged and I couldn’t get a refund. The belt left here in perfect condition in the original box with the tags and label still attached. I am guessing they purposely damaged it so as not give a refund. I will never purchase from diesel again.
Joe
February 14, 2026
Long-time customer — confirmed decline in Larkee production quality
I was a loyal Diesel customer for over 15 years and owned several pairs of Larkee jeans manufactured in Italy and Morocco. Those pairs were exceptionally well constructed and justified their premium price.My recent purchase of Larkee jeans from Diesel’s current production was noticeably inferior in construction quality, including looser stitching, lower-grade finishing, and reduced material quality.After escalating the issue and providing detailed comparisons, Diesel Client Service Management confirmed that their current seasonal inventory no longer includes Larkee jeans produced in Italy or Morocco.I appreciate their professionalism in responding, but this clarified that the product I had trusted for many years no longer exists in the same form.Customers familiar with Diesel’s earlier production standards should be aware of this change when making purchasing decisions.
Ekaterina
February 12, 2026
Overnight shipping - haven't even shipped for 3 days
On February 9, I placed an online order and paid an additional $30 for EXPRESS SHIPPING. The website indicated the expected delivery on the 10th. Today Is 12 of February - they didn't even ship it. Contacted their customer service multiple times - they do nothing, they just say I understand your frustration, wait another 24 hours and you will receive tracking information. I called them as well - they do NOTHING!I'm double frustrated because it's a gift that I needed on time.It's so awful that the designs and clothing quality are great, but these logistics guys failing the company's reputation.Unbearable
Miss L Artmeladze
February 11, 2026
I got very bad experience (shop near…
I got very bad experience (shop near Oxford circus). My daughter bought very expensive shoes and the quality was very bad. Next working day from purchase we went to shop to explain them the issue but the manager started screaming straight away. The worst customer service we have ever had
Nagesh
January 31, 2026
Fraud company Diesel and courier DPD
I ordered a Jeans on their website on 1.12.2025, size 33 came. I returned it and asked for size 32. The first time it took 15 days for the jeans to come. The replacement jeans, according to their communication, was despatched thru DPD on 29.12.2025. as on today 31.01.2026, the Jeans is stuck in the Vuirschot depot. They falsely claimed that they atempted delivery on 05.01. false claim. I have exchanged 35 emails with customer support demanding refund. They say till the Jeans comes back to their warehouse in Italy, they cannot refund. Standard reply everytime that DPD is investigating.
Teo Dominguez
January 6, 2026
Worst customer experience
Worst customer experience. Won't return new jeans. Tags were taken off since it was a gift . Same brand, sizes don't match. Kept tags and have receipt.
Mike Kilby
December 18, 2025
£350 for a pair of jeans
£350 for a pair of jeans. I have been purchasing diesel since the late 90’s. The arse just blew out of a pair I have had for less than a year. Quality has slowly been declining unlike the price. Adios Diesel, I see another bankruptcy on the horizon due to overpriced poor quality products.
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